Consulting Servive Center

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Meganne Kontio, Sorry, do you click the link of frame in email directly ? Is the price correct ?

A: Dear Palesarah Sarah, Ok,we\'ve returned points to your account.

A: Dear Marg Triplett, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Gabrielle, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Paez Lorraine, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Nellysierracasillas Sierra, We need to confirm the prescription with you since your sph values are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Nellysierracasillas Sierra, We need to confirm the prescription with you since your sph values are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Randi Sorenson, Sorry, do you confirm it with your doctor ?

A: Dear Chervenak Ashley, We are sorry to hear that, would you please tell us the reason why you want to return first ?

A: Dear Zanetta Murphy, Ok,we will. But we need to confirm the prescription with you since prism values. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Zanetta Murphy, Ok,we will. But we need to confirm the prescription with you since prism values. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Jamie Holtsclaw, Please don\'t worry,you can try to adjust the frames by yourself first. You can use a hair dryer for 30 seconds to heat the part of the frame . This part of the frame will soften. To loosen a tight eyeglass frame, gently bend the temple arms (the sides that go behind your ears) outward, away from your head. If the frame is too tight on your nose, you can either widen the nose pads (if adjustable) or consider frames with a wider bridge. Here\'s a more detailed breakdown: 1. Check the Fit: Determine if the tightness is at the temples (sides that go behind the ears) or on the nose bridge. 2. Adjust the Temples: Heating: If you\'re adjusting plastic frames, warm them gently in warm water for 30-60 seconds to make them more pliable. Bending: For tight temples, gently bend the temple arms outward, away from your head, at the curve that sits over your ear. For loose temples, bend them inward. Test and Repeat: After each adjustment, put the glasses on and check the fit. Repeat as needed. 3. Adjust the Nose Pads (if adjustable): If your frames have adjustable nose pads, widen them if they are too tight or pinch your nose. If the frames slide down your nose, bend the nose pads inward. If the left lens is higher than the right lens, bend the right temple arm down where it’s most adjustable: at the hinge or the bend at your ear. If the right lens is higher than the left lens, bend the left temple arm down where it’s most adjustable: at the hinge or the bend at your ear. If you can not adjust them, please contact us as soon as possible.

A: Dear Abigayle, We are sorry to hear that,would you please tell us which pair is small ?

A: Dear Annessa, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Xavier Pilsudski, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Angela Shealy, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Ok, we will cancel order#81125030801277 and will refund you money.

A: Dear Jenna Sawicki, We\'ve checked our payment platform and we are sorry to tell you that we only received $169. Does your bank charge fees for overseas accounts ?

A: Dear Jill Hartung, We would like to tell you that we have corrected it for you

A: Dear Jill Hartung, We would like to tell you that we have corrected it for you

A: Dear Letia McKinney, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Kyichia Baird, We would like to tell you that you have two email accounts, one is kyichia.baird@gmail.com, the other one is kbaird@supports.org Do you need us to combine two accounts ?

A: Dear Stephanie Kitzman, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541011636262

A: Dear Jamie Sawka, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Zuleyka Guadalupe, We\'ve checked tracking information and it shows that your item arrived at CATANO PR DISTRIBUTION CENTER destination facility on November 4, 2025 at 12:04 am. The item is currently in transit to the destination. Please don\'t worry, you will receive it this week.

A: Dear Maeve, We are sorry to hear that,would you please tell us which pairs don\'t fit ? About broken glasses, would you please take a photo of the broken glasses to show us the problem first ?

A: Dear Abbi Samuels, we would like to tell you that we\'ve emailed you the receipt it. You can check it later.

A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. You can check these frames: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=54

A: Dear Espy Marie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?