Buy Prescription Glasses Online at Affordable Prices

FRANK LEPINE Time: 2025-11-08 11:12

Q: Can you change the chromatic lenses to transition lenses for driving for this order please? Order #21125081101193

A: Dear Frank Lepine, We need to confirm the prescription with you since prism values. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

ms.eluvslo Time: 2025-11-08 10:22

Q: I need to change my shipping address

A: Dear Missy Fagan, We would like to tell you that we have corrected it for you

ms.eluvslo Time: 2025-11-08 10:18

Q: Need to change my shipping address

A: Dear Missy Fagan, We would like to tell you that we have corrected it for you

Rose Lexi Time: 2025-11-08 01:37

Q: it’s not letting me try to cancel online

A: Dear Lexi Rose, Would you please tell us the reason why you want to cancel these pairs ?

desiree Time: 2025-11-07 14:07

Q: My order has been stuck in pre-shipment with USPS awaiting the item since 10/30/25. It has been over a week with no update. I was wondering if it has been sent.

A: Dear Desiree, We are sorry to tell you that an unexpected incident at the airport in Louisville, KY make your package delayed. But we would like to tell you your item arrived at USPS facility in LOS ANGELES, CA 90065 on November 9, 2025 at 11:17 am. The item is currently in transit to the destination. You will receive it soon.

Tricia Chronister Time: 2025-11-07 10:32

Q: Hello, I just placed an order. My order number is. 81125071026235. I just noticed that the red polkadot glasses are size large and I was wondering if I could get a size medium instead? Thanks.

A: Dear Tricia Chronister, We are sorry to tell you that the size of each frames can not be changed, do you want to change other frames ? And the size of black frame in your order is the same as the size of red frame, do you also want to change it ?

asetformula666 Time: 2025-11-07 08:36

Q: I understand your offer, but I’m declining any replacement glasses. Both pairs I received are unusable, and the prescription I entered was correct. I’ve already given your company a fair chance to make this right. I’m requesting a full refund for the last pair of glasses, if not both, pairs. Please confirm the refund amount before any return is made. I will not send or pay for anything until I receive written confirmation that my Refund will be processed in full. I’ve also reviewed your business profile with the Better Business Bureau, where your company currently holds a D+ rating and multiple unresolved complaints regarding Refund and Prescription issues. I’d prefer not to add to that list, but I will take the appropriate steps through my payment provider if this is not handled promptly and professionally. To be clear: your internal policies do not override my right to a refund for Defective Products. I’ve fulfilled my end of the purchase, and you’ve provided items that do not meet the described prescription quality. I expect the refund to be processed immediately once confirmation is given. M.T

A: Dear customer, we can remake glasses for you with no charge, are you sure that you still want a refund ?

Brenda Rodriguez Time: 2025-11-07 08:00

Q: 81025170955094 This is my order number but there is no information on the app about my lenses

A: Dear Brenda Rodriguez, We are sorry for the delay, if the tracking information is not updated this Friday, you can contact with us,we will remake order for you.

peanuttt64 Weslie Time: 2025-11-07 06:58

Q: Where is my order??

A: Dear Weslie Schmitz , We need to confirm the prescription with you since sph and cyl values are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

sanchezdarlenys Time: 2025-11-07 06:36

Q: 81025211158597 The post office says you never delivered the package, you only created the label

A: Dear Darlenys Sanchez, We are sorry to tell you that an unexpected incident at the airport in Louisville, KY make your package delayed. But we would like to tell you your item was delivered in or at the mailbox at 5:58 pm on November 8, 2025 in LARGO, FL 33770. Do you receive it now ?

sanchezdarlenys Time: 2025-11-07 05:07

Q: 81025211158597 My order hasn't arrived yet, I paid for express shipping and I still haven't received it.

A: Dear Darlenys Sanchez, We are sorry to tell you that an unexpected incident at the airport in Louisville, KY make your package delayed. But we would like to tell you your item was delivered in or at the mailbox at 5:58 pm on November 8, 2025 in LARGO, FL 33770. Do you receive it now ?

Sara Keese Time: 2025-11-06 16:02

Q: I've been tracking the glasses we ordered and it seems the glasses are stuck in pre-shipment at USPS. Have they actually been sent yet? Thank you

A: Dear Sara Keese, We are sorry to tell you that an unexpected incident at the airport in Louisville, KY make your package delayed. Please don\'t worry, the tracking information will be updated next week.

keeseewendy Time: 2025-11-06 15:23

Q: I ordered 3 pairs of glasses all with the same prescription. They were also supposed to have the pink tinting for headaches. I chose a different level of tint for each pair. None of them have the tint, and 1 pair is not the correct prescription. I really really need the pink tinting for headaches. Can I send them back and get the lenses corrected?

A: Dear customer, We\'ve checked your order. We are sorry to tell you that you didn\'t choose pink tint in the order. You chose bluelight blocker. And would you please tell us which pair is not good ?

joanne noland Time: 2025-11-06 15:01

Q: I I bought progressive lens it was a buy one get one and the second pair is nothing but a $7 frame and a lens that doesn't do anything it's just a neutral lens the first pair that I was trying to order was I guess it was called Angus I can't find out but it's totally distorted it's wavy as you look around you're like you're swirling around and you cannot see out of them and it does not have the 2.50 reading glass built into it even though they are progressive with a prescription sent along with it I would like a full refund as neither pair can possibly work for me

A: Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Valliere Emilie Time: 2025-11-06 12:10

Q: Mon tracking number ne fonctionne pas

A: Dear Valliere Emilie, Please don\'t worry, the tracking information will be updated next week.

Kaylee Gibbons Time: 2025-11-06 10:24

Q: I used paypal payments and it shows on PayPal it went through bit did not go through on your end.

A: Dear Kaylee Gibbons,would you please tell us PayPal Transaction Number first ?

PHELENCIA WHITE Time: 2025-11-06 09:34

Q: Nov 5, 2025 10:19:25 Order# 21125051019257 Good Morning, would you please apply this $40.00 I was offered to this order. Thank you. Dear PHELENCIA WHITE, We're so sorry for this. Concerning your case, we're willing to offer you a $40 coupon. then you can buy a new frame in our website. please let us know if you can accept this. 2025-05-21 19:16:04

A: Dear PHELENCIA WHITE, We are sorry to tell you you\'ve used other promo code in this order, so we can not apply $40 coupon to this order again. Sorry for this.

flaviamorales0223 Time: 2025-11-06 02:55

Q: My old Prescription my PD was 60. I can put this PD 60 in my new prescription. I need help.

A: Dear customer, We would like to tell you that you can fill PD value 60 directly, the PD value will not change.

Shana Davis Time: 2025-11-05 22:40

Q: Two of my frames the arms were uneven. The arm length was totally different which caused the frame not to fit properly. This was my birthday gift! I’m beyond disappointed.

A: Dear Shana Davis, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ROSARIO MATA Time: 2025-11-05 22:10

Q: I receive A LOT of your emails, I don't want to stop receiving some of the offers but not so many, can you let me mark somewhere to not receive them as much but just every 2 weeks or so?

A: Dear ROSARIO, Sorry for disturbing you.

phyllisherrick1 Time: 2025-11-05 21:16

Q: I would like to add the Owl glass case to my order

A: Dear Phyllis, We can add it for you, but we need to charge you price difference $6.95. Would you please tell us whether you can accept it ? And would you please tell us which color you want ?

Gabrielle Brown Time: 2025-11-05 20:28

Q: Yes I accept the $40 coupon

A: Dear Gabrielle, Thanks for your understanding. We\'ve emailed you the coupon code.

Krystal Wilson Time: 2025-11-05 15:18

Q: My new glasses broke..I just ordered them on 9/1/25. What is the process for returning them?

A: Dear Krystal Wilson, We are sorry to hear that,would you please tell us the reason why you want to return and which pair you want to return ?

lisakkimes Time: 2025-11-05 14:20

Q: I want to confirm my order of one pair frames with clear lenses.

A: Dear customer, We\'ve checked your orders and we find that you placed two same orders. You ordered two tiffany frames in green. Are you sure about this ? And they will have clear lenses without prescription.

materialliks Time: 2025-11-05 14:05

Q: The rhinestone glasses fell apart. How do I return?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Meganne Kontio Time: 2025-11-05 12:06

Q: So my email clearly states that the plaid Margot glasses are $1 from the app, however when I search the app they come up$16.07. This is misleading and not right. DO NOT advertise something and then not honor it. Shame on you.

A: Dear Meganne Kontio, Sorry, do you click the link of frame in email directly ? Is the price correct ?

palesarah Sarah Time: 2025-11-05 10:19

Q: I accidentally redeemed 500 points. I will not be ordering the glasses as the frames are too large. Please cancel the redemption and return the 500 so I can order another pair ????

A: Dear Palesarah Sarah, Ok,we\'ve returned points to your account.

asetformula666 Time: 2025-11-05 06:29

Q: I understand your policy, but I’m not required to send a photo of my prescription. The correct information was already submitted with my order. The problem is with how the lenses were made, not the prescription itself. Please proceed with the refund based on the order details you already have. I’m ready to mail the glasses back as soon as you provide the return address. And if they try to stall after that, you can end with this pressure line: If the refund isn’t processed, I’ll move forward with a dispute through my bank and include our full chat history.

A: Dear Marg Triplett, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Gabrielle Brown Time: 2025-11-05 06:23

Q: I received my order which was buy one ger one free. One of the glasses fit fine, but the other pair is to big for my face , it constantly slides down and if I put them on with one hand the whole left side of the glasses pop off my left ear. I would like to return one pair and order another pair in exchange for the ones I'm sending back.

A: Dear Gabrielle, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Paez Lorraine Time: 2025-11-04 21:44

Q: Hello my order 81025242043073 has not been shipped and it said it was shipped 4 days ago. What is going on

A: Dear Paez Lorraine, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

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