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Ashley R Time: 2026-03-08 14:03

Q: I am trying to return an order I’m not happy with but it won’t come up as an option.

A: Dear Ashley R, We are sorry to hear that,but would you please tell us which pair you want to return ?

cassiefloresss13 Time: 2026-03-08 11:54

Q: i need to cancel my order

A: Dear Cassie Flo, We are sorry to hear that,would you please tell us the reason why you want to cancel order ?

cassiefloresss13 Time: 2026-03-08 11:51

Q: how can i can cancel my order?? it didn't even go through but yall still tried to take my money and it made me negative

A: Dear Cassie Flo, We are sorry to hear that,would you please tell us the reason why you want to cancel order ?

Sonabsh2006 Time: 2026-03-08 10:40

Q: I payed for a 20$ fast ship that takes 5-9 days to arrive, currently its been 14 days and I still haven't received my package. Can i get a refund?

A: Dear customer, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50473267535&requester=WT/trackdetails

Anna Walker Time: 2026-03-08 09:32

Q: I have yet to get order Order: 80126280841010 that was placed the first week of Feb and paid extra to have it rushed. Help… my son has a lazy eye and needs his glasses.

A: Dear Anna Walker, We are sorry to tell you that we only glasses#Liana A6235 clear which is darker green than the original pair. Do you accept it ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

haleyballinger86 Time: 2026-03-08 09:29

Q: I ordered my glasses about a week ago! My order is still setting there. It’s still processing. I want my money back my glasses. I ordering have something nice and I can see. It doesn’t even say shipping.

A: Dear Haley Ballinger, We would like to tell you that we will ship your order out this week, please don\'t worry, we will rush order for you.

thomas colbeth Time: 2026-03-08 06:39

Q: trying to get no line bifocals

A: Dear Thomas Colbeth, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Stevenson Lindsay Time: 2026-03-07 20:27

Q: Hello, It says that my package was delivered when I checked on here under my account information but I still have Not received my package. I checked with surrounding neighbors just incase and no one claims to have received my package. I am not sure what can be done and I do not really want the glasses replaced to be completely honest because the entire process took way longer than I expected it to and I waited for awhile just to not receive my order anyways. I am not sure if I can just request a refund for my order? Well I look forward to hearing back from someone soon about my missing order and I hope you have a great weekend!!!! Thank you!!!!

A: Dear Stevenson Lindsay, We are sorry to hear that,would you please double checked address you filled below ? Is it correct ?6905 Fait Ave ,Baltimore,MD,21224-3038,US

donnamorrow05 Time: 2026-03-07 13:53

Q: I ordered glasses from youll and one pair I can’t see anything, I even tried to read large print and couldn’t see the large print. I look back and the prescription is correct but something it’s right with them

A: Dear Donna Morrow, We are sorry to hear that,would you please tell us which pair has problems ?

Helen Weiss Time: 2026-03-07 12:53

Q: I would like to buy 3 pairs of prescription glasses but there is nowhere to store them while I wait for an eye test. The shopping basket doesn't work and I can't save them either. Please advise, as I would like to save my order as I shop.

A: Dear Helen Weiss, Sorry, do you log in your account ?

Tammie Cross Time: 2026-03-07 11:58

Q: 20226241615110 where is my order?

A: Dear Tammie Cross, We would like to tell you that we will ship your order out this week.

Hodge Amy Time: 2026-03-07 09:03

Q: Glasses were shipped to wrong address, need a refund or reorder

A: Dear Amy Flomberg, Would you please double check the address you filled in the picture below ? Is it correct ? 8000 W Stanford Ave , 3A-207,Denver,CO,80123, US

margeezornes Time: 2026-03-07 07:22

Q: I can’t track my package through UPS they say that normally the number starts with one Z but my confirmation numbers I got from you doesn’t have any letter letters in it so I don’t know where my package is or if it was mailed

A: Dear Margee Zornes , We would like to tell you that your item arrived at USPS facility in RICHMOND, KY 40475 on March 8, 2026 at 8:29 am. The item is currently in transit to the destination. You will receive it soon.

v.sawyer24 Time: 2026-03-07 05:35

Q: Received glasses and they are not right. Finiish on front is not shiny but dull. Have the same pair and they are not the same

A: Dear Vickie Sawyer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Amber Jacquin Time: 2026-03-07 04:48

Q: Hello. What is the time frame on express shipping? I paid it expecting it to come in a couple days after my glasses where finished.

A: Dear Amber Jacquin, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004303083208

leeroywyoung Time: 2026-03-07 04:00

Q: Hi I'm looking for some colorful aviators for a man... I really like the green ones for spring I wanted to see if I could get a smaller size in those. Also I would need cr-39 lenses with anti-reflective coating. No blue light. Photochromic gray. And a four base curve for my lenses because I don't like a lot of curve in my lenses I like a flat lens as possible. Please let me know if you can accommodate this thank you

A: Dear customer, Sorry, do you have the name of that pair ?

rnhorovitz Time: 2026-03-07 02:51

Q: don’t order from here, not worth it. i ordered on feb 17 and they were shipped after the 15 day allotted processing time on march 7, only after i reached out multiple times to customer service.

A: Dear customer, We are sorry for the delay, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106202285416

cocuzzierica40 Time: 2026-03-06 21:25

Q: Hello why do my order still say processing when order was paid in full how long takes for glasses be shipped thanks

A: Dear Erica Cocuzzi, We would like to tell you that we will ship your order#80326041535503 out this week.

Loretta Maroney Time: 2026-03-06 10:20

Q: I have been a customer for several years.. I have a pair of glasses I ordered quite some time ago as sunglasses. My prescription has changed and I really love the frame but cannot find my paperwork or name of the frame. I was wondering If I could send back the glasses to you and if you could put in new lens with my new prescription with no tint.The number on the ear piece is E8251 54017-143 C1 They are like new I just really love them. I really hope you can help me.

A: Dear Loretta Maroney, We are sorry to tell you that we don\'t offer that service, but do you have photo of that frame ?

Mignaliz Sandino Time: 2026-03-06 09:33

Q: Status ?

A: Dear Mignaliz Sandino, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9234690349451113197335

Kassandra Fields Time: 2026-03-06 06:59

Q: Is there a way to just limit selection by PD? Apparently mine keeps coming up too small for all the ones which catch my eye. Sadly. Thanks for your help.

A: Dear Kassandra Fields, Would you please tell us your correct PD value ?

Mireya Uribe Time: 2026-03-06 06:54

Q: I need to change my shipping address

A: Dear Mireya Uribe, We would like to tell you that we have corrected it for you

Joy Ann Robertson Time: 2026-03-06 05:06

Q: Do you accept fsa and hsa cards for payments ?

A: Dear Joy Ann Robertson, You can try to use your card to pay the order first. If it works, it means that you can use your card on our website.

angelawilliams0708 Time: 2026-03-06 04:18

Q: Where are my 2nd pair of glasses,pink ones have still not been shipped out they were ordered at the same time

A: Dear Ang Will, We would like to tell you that we will ship your order out this week.

Miranda Amy Time: 2026-03-05 23:33

Q: your site says 2-3 days processing for what I ordered Feb 25. It's now been 7 business days and says still processing. No updates since fist emails. Also paid for express shipping. What is the status of this order? What is the compensation for not being what your site advertises?

A: Dear Amy Miranda, We would like to tell you that we will ship your order out today, and we also have corrected PD value for you.

Katharine Smith Time: 2026-03-05 21:05

Q: Hi!! I just made an order with 7-14 day shipping, but my address has changed- it is 513 Vine Street Bedford, Va 24523, please confirm asap!!! Thank you! KSmith

A: Dear Katharine Smith, We would like to tell you that we have corrected it for you and you can check the picture below.

angelawilliams0708 Time: 2026-03-05 17:09

Q: I should have read all this before I ordered glasses.alot of problems and same poor excuses from manufacturer! Im still waiting on my glasses im getting pissed and if they arrive with issues after this wait Im taking action!

A: Dear Ang Will, Please don\'t worry, we will ship your order#80226270803596 out next Tuseday. About order#80226271106523, we will ship it our next Wednesday.

angelawilliams0708 Time: 2026-03-05 16:54

Q: Where are my glasses

A: Dear Ang Will, Please don\'t worry, we will ship your order#80226270803596 out next Tuseday. About order#80226271106523, we will ship it our next Wednesday.

Melissa Rinna Time: 2026-03-05 16:13

Q: Status,

A: Dear Melissa Rinna, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01037585090370

Jazden Smith Time: 2026-03-05 14:51

Q: Hi my order was never delivered and I ordered my glasses on February 3rd. I’d like a replacement or refund. My order number is 80226031123522

A: Dear Jazden Smith, We have checked the tracking information and it shows that it has been delivered, do you receive it now ? You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315540989166

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