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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Stephanie Alanis    Time: 2019-11-14 00:04
Q: Order # 81911111004421 I wanted to know the status of my order please
A: Dear Stephanie Alanis, we would like to tell you that we will make single vision and blue light protection glasses for you.
AudraJones    Time: 2019-11-13 20:17
Q: 81911051829109 My tracking I formation has not been updated . It says a label has been created but there is no more information available and this was created on 11/11/2019.
A: Dear Audra Jones, we would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.
LatishaHaynes    Time: 2019-11-13 19:52
Q: Why is it I cant contact anyone about my order...emails dont go through...
A: Dear Latisha Haynes, what can we do for you ?
DahliaGomez    Time: 2019-11-13 16:17
Q: It won't let me puy PD value of 54 for my prescription... How do I do it? Or is it not an option for the style I want if I cannot select it?
A: Dear Dahlia Gomez, we are sorry to tell you that if you can not choose your PD, please choose other smaller frame. So sorry for this.
JenniferHicks    Time: 2019-11-13 14:34
Q: Hello I am trying to purchase the FARRAH SN: A-7051 frames with non prescription lenses. I want to add Blue light protection but I can't seem to do that. Can you help? Thanks, Jennifer
A: Dear Jennifer Hicks, we would like to tell you that you can choose bluelight protecttion lenses and fill 0 in sph.
JoannaWithers    Time: 2019-11-13 12:53
Q: I’m trying to oreder glasses. It keeps asking me what kind of polarizing I want. They aren’t sunglasses. Will the polarizing effect the look of the lens?
A: Dear Joanna Withers, We would like to tell you that if you don\'t want the polarized lenses, you can choose lens tint.
CaseyMiller    Time: 2019-11-13 05:28
Q: Hey there! I ordered 3 pairs of glasses and 1 broke in half. I loved them so much, is there anything that I can do about this?
A: Dear Casey Miller, we are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
christopherMelugin    Time: 2019-11-12 17:35
Q: My picture keeps getting uploaded upside down. How do I get it to upload the right side up?
A: Dear Christopher Melugin, We would like to tell you that you can send the picture to us. We will upload it for you.
TINAMEREDITH    Time: 2019-11-12 14:10
Q: Order number: 2191030210017 The tracking number you sent me has not moved since Nov 7th. 9400115902368877272418 Do you know what happened?
A: Dear TINA MEREDITH, we would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.
JillWilliams    Time: 2019-11-12 13:16
Q: Do your PD tell you the size of your glasses such as S,M,L
A: Dear Jill Williams,we are sorry to tell you that the PD can not distinguish the size of the frame.
StevePowell    Time: 2019-11-12 11:59
Q: The promo for 50% off second pair is not allowing me to apply to my purchase. Please assist.
A: Dear Steve Powell, we are sorry to tell you that if you choose the discounted frame, you can not use the 50% off discount.
SophiaBryson    Time: 2019-11-12 06:07
Q: I just purchased two pair of glasses. On the red pair the lenses are very loose. Can I get a replacement pair of glasses with my edges polishes a rolled.
A: Dear Sophia Bryson, we are sorry to hear that, please don\'t worry。 We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
KazaanHarwell    Time: 2019-11-12 03:02
Q: I have been getting messages from Wherelight saying they need to contact me about my Perscription and to check my email. My email address is correct, still I’m not receiving any emails from Wherelight to address the prescription issue. What should I do now?
A: Dear Kazaan Harwell, We need to confirm the prescription with you. Would you please take a photo of your original prescription and attach it in the email so that we can check it for you ?
Mags    Time: 2019-11-11 18:01
Q: I got an email that said my payment didn't go through but the payment was taken out of my checking account. I can't find a number to call.
A: Dear Mags, We are sorry for the inconvenience brought to you. We have received your money and your order is being processed now.
KimAlbertson    Time: 2019-11-11 16:09
Q: How do I know which size, as far as which face size they are suggested for?
A: Dear Kim Albertson, we would like to tell you that you can measure the size of your previous eyeglasses and compare the size of your previous eyeglasses with the size of the frame on our website. The size of each frame is marked on our webiste.
GiovannaSaldana    Time: 2019-11-11 13:49
Q: What's the difference between the Anti-scratch / anti-glare coating and the Premium? What's better about the premium coating? I can't find any information about it on your site?
A: Dear Giovanna Saldana, We would like to tell you that it consists of the functions of Anti-Scratch, Glare,waterproof and oilophobic.
MichelleSmith    Time: 2019-11-11 13:05
Q: This is my first time on the site and ordering. I am not unable to enter my prescription info. The drop-down box does not list anything. How do I get started?
A: Dear Michelle Smith, would you please take a photo of your origianl prescription and attach it in the email ?
KaraSalsman    Time: 2019-11-11 09:33
Q: Just curious as to how long it takes to receive the glass I ordered on 10-22-19? The status says cargo allocating. Just wondering if it I'll receive them in November at this point? Thanks.
A: Dear Kara Salsman, we are so sorry for the delay. We have checked your order and we would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
TINAMEREDITH    Time: 2019-11-11 09:32
Q: ST1567 other It is out of stock, when will you get it back in?
A: Dear TINA MEREDITH, we are sorry to tell you that this frame will not come back in stock.
Stephanie Alanis    Time: 2019-11-11 09:24
Q: I need to add blue light protection to my order, is it possible to order multiple (2) things ?
A: Dear Stephanie Alanis, would you please tell us which type of lenses you want to order, single vision lenses or progressive lenses?
Stephanie Alanis    Time: 2019-11-11 09:15
Q: How can I add multiple choices? I would like to add blue light protection and anti scratch, as well as free line..?
A: Dear Stephanie Alanis, would you please tell us which type of lenses you want to order, single vision lenses or progressive lenses?
ElizabethFlees    Time: 2019-11-11 08:12
Q: The $1.11 blue light glasses are coming up as $11.11. Why?
A: Dear Elizabeth Flees, we are sorry to tell you that the discount of $1.11 blue light glasses was ended.
Coombs    Time: 2019-11-11 04:05
Q: Hi, I lost two coupon codes today (one for free shipping and one for $20 off) because one of my credit cards wouldn't process. I hope you can restore them! Thanks in advance!
A: Dear Coombs, we have checked your order and we are sorry to tell you that you have used the $20 coupon, so you can not use the free shipping discount in this order. The two discounts can not be used in one order.
coombs    Time: 2019-11-11 03:17
Q: excuse me, the website says i already used my free shipping discount code, but i never did. the order wasn't finalized. please give me back my code so i can place my order! thank you.
A: Dear Coombs, we have checked your order and we are sorry to tell you that you have used the $20 coupon, so you can not use the free shipping discount in this order. The two discounts can not be used in one order.
GretchenThomas    Time: 2019-11-10 23:24
Q: Can i use my coupon BOGO on this order
A: Dear Gretchen Thomas, we are sorry to tell you that this discount was ended.
EmilyBurner    Time: 2019-11-10 22:39
Q: I want to order sunglasses, but each one I chose, I am unable to find the button to pick single lens, and put in my prescription. I read on one question that some styles do not support prescription lenses. Which sunglasses can I order with prescription?
A: Dear Emily Burner, we would like to tell you that most of our sunglasses support prescription lenses. Please don\'t worry.
Anna Glaze    Time: 2019-11-10 15:55
Q: Hi there, I would like to order the Cohen sunglasses with black (darkest) lenses and prescription. The link seems to not work when I go to choose what type of lenses I want. I don’t want to just order the frames, I would like prescription lenses for the Cohen sunglasses. Can you help me? Many thanks.
A: Dear Anna Glaze, we are sorry to tell you that due to the special shape of the frame#Cohen, the frame can not be processed with the prescription lenses.
Melissa    Time: 2019-11-10 07:22
Q: Is it possible to get glasses with non prescription lenses or with only blue light resistant lenses?
A: Dear Melissa, we would like to tell you that you can choose blue light protection lenses and fill 0 in sph.
Sandie    Time: 2019-11-09 13:07
Q: I only need readers at 2.75 strength. What would my presciption be in order to order? Thanks!
A: Dear Sandie, we would like to tell you that you can choose single vision reading lenses and fill sph in +2.75.If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
CandyNunez    Time: 2019-11-08 22:15
Q: My perception is wrong on the order I just submitted, can it be corrected ASAP?!
A: Dear Candy Nunez, Please don\'t worry. We have corrected it.
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