Buy Prescription Glasses Online at Affordable Prices

MariaBetancourt Time: 2020-01-30 22:18

Q: help me look at axis.... my last rx to the new one looks way off. Can you help figure it out why I have two very different rx and if axis is important and why?

A: Dear Maria Betancourt, would you please take a photo of your original prescription and attach it in the email ? We will check it for you.

Kristen Time: 2020-01-30 20:22

Q: Hello I wanted to check on my order. But wasn’t sure if you were still operating due to the New Year? I didn’t receive any emails to say there would be a delay on services. Just wanted some clarification. Thanks

A: Dear Kristen, would you please tell us your order number first ?

christinagarcia Time: 2020-01-30 05:51

Q: hello i want to return my glasses i put in wrong prescription

A: Dear Christina Garcia, we are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

MiriamPeguero Time: 2020-01-29 18:03

Q: My order ship but now it saying returning to sender . What should I do now?

A: Dear Miriam Peguero, please don\'t worry. Would you please tell us your order number ?

Jack Wolk Time: 2020-01-28 22:55

Q: I want to order non prescription polarized brown lenses with tortoise shell Jasmine frames. I’m not able to complete the order, please help

A: Dear Jack Wolk, we would like to tell you that you can fill zero in the sph.

Jennifer Lanners Time: 2020-01-28 20:14

Q: I just selected a free option for single vision lenses, it was listed as 1.61 premium and labeled free, but when I go to check out, the lens cost says premium 14.95. How do I fix this?

A: Dear Jennifer Lanners, would you plesae take a screenshot of it ? We will check it for you.

JennaSzymanski Time: 2020-01-28 13:44

Q: Question. if i calculate out my PD it is at 57.5; however, the glasses i want to get are only allowing me to go as low as 64. why is this?

A: Dear Jenna Szymanski, we would like to tell you that different frame has different size. So the range of the PD which the frame can processed is different. The range of the PD is decided by the size of the frame.

LISAHARRIS Time: 2020-01-28 08:30

Q: Hello this is my first time ordering through here and I tried to complete my order with my credit card and it saying i need to use pay pal and I don't have a pay pal account what do I have to do. This is my second email.

A: Dear LISA HARRIS, we would like to tell you that you can click continue checking out. Then you can choose use credit card.

LISAHARRIS Time: 2020-01-28 07:56

Q: I am trying to place my order and it keeps telling me to use my pay pal account and I don't have a pay pal account so please tell me what I need to do. 434-392-4709

A: Dear LISA HARRIS, we would like to tell you that you can click continue checking out. Then you can choose use credit card.

Audrey Time: 2020-01-28 03:11

Q: Hello there ! I've got a question : this is the first time I need to wear glasses so don't really know what to take. I need what we call "comfort" glasses, for hyperopia (I don't know if it's the right name in English - I'm French btw). My SPH is +0.75 for both eyes. Is it something you can do and which category can I choose if I want to buy one of your glasses (1 vision,....) ? I've got a prescription for that.Many thanks.Have a good day !

A: Dear Audrey, would you please take a photo of your original prescription and attach it in the email ?

IrisCooper Time: 2020-01-27 17:46

Q: Where are my glasses? Why don't you respond? Why is it delayed? Is this how you normally do business? Order Number: 2200107105425 Amount Payable: USD55.85 Address: 1932 Bairsford Dr. , Columbus , OH , US 43232 Phone: 614-394-3716 SHIP BY 1/21/2020? Where are my glasses? This is outrageous!

A: Dear Iris Cooper, we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

SatariZappata Time: 2020-01-27 00:52

Q: Hello. Today I won a $20 off coupon on your Deal Wheel. Am I able to use this coupon along with other discounts? Thank you for your time. Sincerely, S.Z

A: Dear Satari Zappata, we would like to tell you that one order can only use one discount.

DeborahDonahue Time: 2020-01-26 20:34

Q: I have had huge frustration for 2 days as your site continues to tell me the passwords I've had to create/re create are wrong. This all because I could not remember my initial password- Why ask user to put in old password if forgetting old password? Then in midst of frustration I'm suddenly entered into the site under my name, I order and as soon as I enter all private credit card information the screen goes blank and delivers me to a pay pal page(allegedly)

A: Dear Deborah Donahue, we have reset it for you and it is 123456, please try again on our website.

IrisCooper Time: 2020-01-26 15:30

Q: What is going on with my order? I purchased on January 7, 2020. Order Number: 2200107105425 Amount Payable: USD55.85 Address: 1932 Bairsford Dr. , Columbus , OH , US 43232 Phone: 614-394-3716 I have heard nothing in a week and I do not know what is happening. I need to know if something is wrong. This is not how you do proper business online. I do not want to complain publicly but I need an answer ASAP!

A: Dear Iris Cooper, we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

ShalandaHill Time: 2020-01-24 20:44

Q: I have gotten two pairs of glasses from you. Both pairs are for my daughters and one of the glasses my daughter can’t even see out of that good. I did check it to see if I entered the prescription wrong but it’s right. So where do we go from here?

A: Dear Shalanda Hill, we are sorry to hear that, please don\'t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jocelyn Y Harris Time: 2020-01-24 17:50

Q: Wanted to know if you're located in the US and if the glasses are shipped here in the US. Thanks

A: Dear Jocelyn Y Harris, we would like to tell you that our factory is located in China, so the eyeglasses are shipped from China.

AnthonyCarr Time: 2020-01-24 06:48

Q: please update my logon email to anthonycarr4041@gmail.com

A: Dear Anthony Carr, please don\'t worry. We have changed it for you.

KirstenLayer Time: 2020-01-23 17:59

Q: Hello! I would like to buy the Mercy frames but at check out it says that my PD is too small. But my PD (58) is within the acceptable range for the glasses on the site.

A: Dear Kirsten Layer, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 53. Please choose other smaller frame. Thanks for your patience.

SatariZappata Time: 2020-01-23 17:10

Q: What is the flash sale today?

A: Dear Satari Zappata, we would like to tell you that you can click this link: https://www.wherelight.com/listdiscount.php

YasminTorres Time: 2020-01-22 16:39

Q: Hi. I dont need prescription glasses. Can I still purchase these glasses with out a prescription for daily use?

A: Dear Yasmin Torres, we would like to tell you that you can choose frame only.

Patti McIlroy Time: 2020-01-22 13:37

Q: I have 2 glasses in my cart. I want 1 in black and 1 in pink. Same glasses. I want to use the 50off code.

A: Dear Patti McIlroy, we are sorry to tell you that if you choose the discounted frame, you can not use the 50off code.

Cheryl Handford Time: 2020-01-22 10:20

Q: Phone # to contact

A: Dear Cheryl Handford, please don\'t worry. Would you please tell us your problems in detail ? We will help you.

Evie Time: 2020-01-21 05:44

Q: I have private health insurance in Australia that covers optical, can I claim that on my purchase here?

A: Dear Evie, we would like to tell you that we only offer receipt.

JacquelineCastaneda Time: 2020-01-20 11:20

Q: I am trying to enter the PD in the prescription form but it doesn’t let me choose the number, the one I need is not optional because it’s in gray. Other numbers are optional but not the one I need.. Help me please :(.

A: Dear Jacqueline Castaneda, we are sorry to tell you that some of our frames are very big. If you can not fill your PD, we suggest you to choose other smaller frame.

EliciaMacedon Time: 2020-01-20 11:18

Q: how do i add a photo of my prescription to my online account

A: Dear Elicia Macedon, we would like to tell you that you can log in your account and find My prescription. Then you can add the photo of your prescription in your account.

Sharon Bowen Time: 2020-01-19 17:32

Q: When I ordered my glasses, the price came up as 19.90 US. Have just checked my account and $30.23 came out. Could you please look into this.?

A: Dear Sharon Bowen, would you please take a screenshot of your payment ?

Kelli Time: 2020-01-18 20:33

Q: Do you have frames that fit wide noses specifically?

A: Dear Kelli, we would like tell you that you can choose the frames which have nose pads.

Kelly Time: 2020-01-18 09:06

Q: I am still being charged for an order I cancelled.

A: Dear Kelly, please don\'t worry. we will refund you the money today.

Robin Time: 2020-01-18 02:18

Q: I’m trying to order the fawn glasses and when I use the PD drop down, it won’t let me choose 55. Any idea why?

A: Dear Robin, we are sorry to tell you to the minimum PD which the frame#fawn can process is 57, so you can not choose this frame. We suggest you to choose other smaller frame.

Stephanyguedes Time: 2020-01-17 14:54

Q: would you like to know the delivery time for the glasses?

A: Dear Stephany Nascimento, we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number. And the shipping time is 6-14 business days.

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