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BelenBrandan    Time: 2020-05-23 21:03
Q: and to Spain, does Barcelona ship?
A: Dear Belen Brandan, yes, please choose UPS Express shipping.
PattDavis    Time: 2020-05-23 18:02
Q: I can’t put in my PD
A: Dear Patt Davis, we would like to tell you that the PD is very important to your vision.Big frames can\'t fit your small PD, please choose smaller frames on our website. Thanks for your understanding.
Sarah A Juliana    Time: 2020-05-23 17:00
Q: I was just about to purchase a pair of sunglasses, but it would not allow me to choose my pd. The lowest pd it would allow was 58, but mine is 56. Why was it grayed out? Is getting 58 going to be a problem for me? They are large sunglasses so I am not sure of that has something to do with it.
A: Dear Sarah A Juliana, we would like to tell you that the PD is very important to your vision.Big frames can\'t fit your small PD, please choose smaller frames on our website. Thanks for your understanding.
johnson    Time: 2020-05-23 13:36
Q: I recently had a pair of glasses replaced because they broke. Well they broke again.I dont think that style agrees with me. CAn I get a refund? DeNerika
A: Dear johnson, would you please tell us your order number ? We will help you.
Mesha    Time: 2020-05-23 12:53
Q: Hello. I believe you guys had the “Nada” frames in pink. However, I do not see that color on the website. Please confirm if the pink Nada frames are available. If not, can you let me know if the pink will be restocked.
A: Dear Mesha, we don\'t have it in pink. We only have it in green. We are so sorry.
elainehenry    Time: 2020-05-23 12:03
Q: Is it possible to get an exchange ad the glasses I purchased are not as expected. Thank you.
A: Dear elaine henry, would you please tell us which pair are not as expected ? Please don\'t worry, we will help you.
Brianne Robinson    Time: 2020-05-23 09:54
Q: Good Afternoon! I placed an order back on April 11th for a pair of glasses and I\'ve still have not received them. Ordered number is 8200411182014. A shipping label has been created , but the package has been just sitting at the facility since April 16th. I wa told about 3 weeks ago to give it some time and I did nothing had been updated since May 5th. I would like my glasses please or a remake of the glasses or a refund. Thanks
A: Dear Brianne Robinson, We can remake the glasses for you, would you please tell us if you can accept this ?
Mattie Brooken     Time: 2020-05-23 06:34
Q: I was wondering if my replacement glasses have been shipped the first pair arm broke after a week. I was told new one would be sent. Thanks
A: Dear Mattie Brooken, the tracking number is 9400115902368877411749. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877411749
Nicole    Time: 2020-05-22 23:59
Q: I want to order lenses and frames but when I go to put in the PD value the drop down menu all the values are in grey and not selectable. But when I go to submit order it says “submit pd numbers “ and causes a catch 22.. if you can please help I will order some glasses from youI cannot take a picture of my Rx because I no longer have a copy to take a photo from but it is valid I just ordered a pair from Zeno with it last week no problem
A: Dear Nicole, which frame do you want ? Would you please tell us your PD value ?
HaydeeRobinson    Time: 2020-05-22 23:08
Q: Hola. Mi lentes no llegaron a mi buzon. Los devolvieron a usps por falta del número de apt. Llame y me dicen que volveran a enviarlo a casa. Espero por ellos
A: Dear Haydee Robinson, Your item was delivered in or at the mailbox at 1:44 pm on May 21, 2020 in OKLAHOMA CITY, OK 73134. Would you please check your mailbox ?
EbonyBryant    Time: 2020-05-22 21:17
Q: The shipping information looks different than my previous order. Can you confirm that my glasses have been shipped?
A: Dear Ebony Bryant, we have shipped your order, the tracking number is 9405515902368877420089. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405515902368877420089
Diane Price    Time: 2020-05-22 19:38
Q: I received my glasses today the fit is very tight I am unable to wear these were Large but the fit is very narrow. I would like to exchange these glasses for another pair. Order# 82005010942502 Fayth
A: Dear Diane Price, we are so sorry to hear this, please don\'t worry, we will help you. Are you willing to take a photo by wearing the glasses ?
HaydeeRobinson    Time: 2020-05-22 12:51
Q: No he recibidos mis lentes? Esta perdidos y son 2, no estan en el mailbox y dice entregado. Como hacemos?
A: Dear Haydee Robinson, please don\'t worry, your order is in transit, you will receive it in 10-20 business days.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111699000401962969
AshleySeelig    Time: 2020-05-22 09:30
Q: Hi. My PD is 31.5 / 32. When i enter my PD, it says it is too small for the frames. But i really want those frames. I have a large head and face. How can i make them work? Thanks.
A: Dear Ashley Seelig, we would like to tell you that the PD is very important to your vision.Big frames can\'t fit your small PD, please choose smaller frames on our website. Thanks for your understanding.
Patricia Kimmel     Time: 2020-05-22 08:35
Q: My frame broke on glasses bought one month ago. The lens is intact. I love the frame. May I send frame and lens back for a teplacent?
A: Dear Patricia Kimmel, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
Mary    Time: 2020-05-22 08:33
Q: How to order just readers
A: Dear Mary, please choose single vision reading lenses and fill in your readers strength. Such as +2.50,+3.00
LaToniaPride    Time: 2020-05-22 04:59
Q: I purchased the Sasha frame and after I got them I realized they will look better on me as sunglasses. Would it be possible for me to just purchase the lenses?
A: Dear La Tonia Pride, sorry, we are sorry to tell you that we don\'t sell lenses separately.
Maritza Murillo    Time: 2020-05-21 21:47
Q: I need help!!!? Please
A: Dear Maritza Murillo, please don\'t worry, we will help you. Which frame do you want ? Would you please send us your prescription ?
MaryLuz    Time: 2020-05-21 12:33
Q: Como puedo solicitar el espejuelo bifocal sin línea?
A: Dear Mary Luz, you can choose progressive glasses or free form glasses.
Laura    Time: 2020-05-21 10:31
Q: It has been NINE DAYS since my glasses shipped and still no update on status. What is happening? I feel ripped-off!
A: Dear Laura, the tracking has been updated. You can check it. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.
TanyaJohnson    Time: 2020-05-21 10:14
Q: I have 2 pairs of glasses in my cart and it is telling me i have to add another to use the bogo coupon. Why is that?
A: Dear Tanya Johnson, all coupon codes could not be applied to discounted glasses and accessories. Please don\'t choose discounted glasses
Maritza Murillo    Time: 2020-05-20 23:32
Q: Hi there! I really love ???? all of these glasses.. I need help filling out my prescription. Can someone please help me out?
A: Dear Maritza Murillo, please don\'t worry, we will help you. Which frame do you want ? Would you please send us your prescription ?
Sharon Morgan    Time: 2020-05-20 16:45
Q: Got my glasses but no my pink eye glass case when will i receive my pink cass it was included in the price thank u
A: Dear Sharon Morgan, we are so sorry for this. We can resend you a case or we can refund you $5. Would you please tell us your decision ?
Kerryn Wilkinson    Time: 2020-05-20 15:12
Q: Hi There, I ordered some frames on the 11th of May and have not yet had shipping confirmed, Many thanks Kerryn
A: Dear Kerryn Wilkinson, we have shipped your order. The tracking number is 1Z00F5V50440077516. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50440077516&requester=WT/trackdetails
Evangelina     Time: 2020-05-20 14:02
Q: Good afternoon.Its asking for near or far for prescriptions.I need for both.I use my glasses all the time.How would I go about doing that?
A: Dear Evangelina, if you need both, you can choose bifocal(with line) glasses or progressive(no line) glasses.
wandadavidson    Time: 2020-05-20 13:38
Q: The tracking number listed on my order is not working when I tried to track where are my glasses. Any suggestions.
A: Dear wanda davidson, Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877408503
Latonya Garrett     Time: 2020-05-20 12:58
Q: I was wondering when am I going to get my glasses
A: Dear Latonya Garrett, we shipped your order on May 14th. It will take 10-20 business days to deliver. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877405847
Lisa     Time: 2020-05-20 09:45
Q: On the axis of my eye it says 010 on my prescription is that the same as 10? I’m unsure because there is no 010 option to select.
A: Dear Lisa, 010 is same as 10, please select 10.
XiomaraGiordano    Time: 2020-05-20 09:17
Q: I see that a label was created for my glasses for 6 days ago. is there a reason they have not shipped yet?
A: Dear Xiomara Giordano, we have shipped your order and the tracking has been updated. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877409753
April    Time: 2020-05-20 07:45
Q: My prescription has unusual values do to a severe astigmatism. I cannot fill the Rx from the website. May I upload my Rx instead
A: Dear April, yes, you can upload your Rx, we will check it when we receive your order.
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