Consulting Servive Center

A: Dear Charla Neuman， Ok no problem. Don\'t worry. We will cancel the order 80425122202357 and arrange the refund $98.95 for you asap.

A: Dear T Fejiro, Pictures of frames #Kiana white color and #Lakin white color are attached,please check. Please kindly let us know if you have any further questions.

A: Dear Mary Valentin, Would you please take a photo of the new prescription and attach it in the email so that we can check it for you ?

A: Dear Julieta Cervantes, We would like to tell you that we have corrected address in the order for you.

A: Dear T Fejiro, Pictures of frames #Kiana white color and #Lakin white color are attached,please check. Please kindly let us know if you have any further questions.

A: Dear Julie Smalley, We sincerely apologize for any inconvenience you may have experienced. Very sad you don\'t like our glasses. What was it that you wanna return glasses? For example, was the size not right, did you not like the color or was it uncomfortable to wear. If it is convenient, please take a picture for us.then we can check for you.

A: Dear Alyssa  Lelievre, We\'re so sorry to hear about this. Please help reconfirm the address in your order. If anything needs to modify,please let us know.  When we receive the returned package, we will re-arrange the shipment to the correct address

A: Dear FRANCES WOOTEN, We sincerely apologize for any inconvenience you may have experienced. We checked the Rx in your order and it\'s correct. But there is no PD value in your Rx. The PD is very important to your vision. We make the lenses according to your PD. Could you contact your doctor/optometrist to get your PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . And let us know your PD value, then we can check if the problem of PD that causes your vision is blurry.

A: Dear Rachel Sedano, We checked your order and you had not uploaded your original prescription before. We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Courtnie, We sincerely apologize for any inconvenience you may have experienced. If it is convenient, please take a picture for us and let us know which part of the frame needs to be adjusted. then we can check for you.

A: Dear Cathy Nitchy, We find that there are add values in your original prescription. Are you sure that you want single vision distance glasses ? We also need to confirm the PD value since it\'s too big. Most adults have a PD between 54 - 74 mm. The PD 80 is too big. Are you sure that the correct PD is 80? The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible.

A: Dear Sam, Could you kinfly tell us what method of payment you are currently using? We would like to tell you that now we support VISA credit card, MasterCard credit card ,JCB credit card and PayPal payment. If you don\'t have the above payment,please let us know and we can further check if we can accept your different payment method. Please feel free to contact us if you have any further assistance.

A: Dear Jennifer, We\'re so sorry that the parcel is in the process of being prepared for shipment to the US. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490358940001110377

A: Dear Janee, We\'re so sorry that the parcel is in the process of being prepared for shipment to the US. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information.

A: Dear Amarylis Díaz, thank you so much for your nice suggestions. We\'ll let our colleagues design and source more fashionable medium or small frames.

A: Dear Andranaa Archie, We\'re so sorry that the parcel is in the process of being prepared for shipment to the US. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information.

A: Dear Noelia Morales,We sincerely apologize for any inconvenience you may have experienced. Are both glasses broken? Could you kindly share us the pictures of the broken part so that we can check for you.

A: Dear Candice, We have checked your prescription and the prescription you filled is correct. We will process your order immediately.

A: Dear Wendy, We sincerely apologize for any inconvenience you may have experienced. For frame wide problem, could you kindly share us the pictures of wearing the glasses so that we can check for you.

A: Dear YAESA HANSON,We sincerely apologize for any inconvenience you may have experienced. Could you kindly share us the pictures of the broken arm part so that we can check for you.

A: Dear YAESA HANSON,We sincerely apologize for any inconvenience you may have experienced. Could you kindly share us the pictures of the broken arm part so that we can check for you.

A: Dear JEANETTE WILSON， We need to confirm the prescription with you. Please take a photo of your prescription and attach it in the email so that we can check it for you . And we sent the email and SMS to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible.

A: Dear Ariannarazo,We would like to tell you that we have corrected address in the order.

A: Dear Chrissy, We are sorry to hear that, please don\'t worry, we would like to tell you that we have changed the address in the order. We will redeliver the package to you when we receive it.

A: Dear Mitchell Christina,We would like to tell you that we have corrected address in the order.

A: Dear Linda Robinson, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Nuran Kilani, We have double checked your order and the Rx you filled in the order is correct.

A: Dear Amanda Barcheck, We are sorry to hear that, but the picture you upload is vague， would you please send a more clear one ?

A: Dear May Gabrielle Murillo, We sincerely apologize for any inconvenience you may have experienced. Are both glasses broken? Could you kindly share us the picture of the broken part so that we can check for you.

A: Dear Wilma BOWLING, We\'re so sorry that the parcel is in transit to the US right now. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information.