Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.
Login | Register Help Buyers show
Eyeglasses
Glasses
Shop All Glasses
Women's Glasses
Men's Glasses
Kids' Glasses
Accessories

Best choice for daily life

Balance individuality with comfort

Match with large lens size

Unique frame shape

 Sunglasses New in Down to $3 Lenses
Prescription
MR-8
Driving Glasses
Progressive
Bifocal
Reading
Tinted
Photochromic
Blue Light

Blue Light
Polarized

Polarized
Featured
Asymmetrical Glasses

Asymmetrical Glasses
Clip-on Glasses

Clip-on Glasses
DISCOVER
Eyeglasses for Your Face Shape
Adjustable Nose Pads
Rimless Glasses
Progressive Partner Metal Frames
Metal Metal Rosy Collection Rosy Collection
Flash sale $1
Recently Searched
Popular Searches

Consulting Servive Center

EbonyBryant    Time: 2020-05-25 11:39
Q: Thanks! I've checked that link and nothing has changed for a week and looks like the label was created close to my home. Its very different from my first order.
A: Dear Ebony Bryant, you chose UPS Express shipping in your first order. This time, you chose standard shipping, they are different. Please don\'t worry, you will receive your order in 10-20 business days. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package.
Ivory Ravenell    Time: 2020-05-25 04:12
Q: I just recently received my glasses and the arm is broken. What can I do?
A: Dear Ivory Ravenell, please don\'t worry, we will help you. Would you please tell us which pair is broken ? Would you please take a photo of the glasses and send it to us ?
Kat vanLith    Time: 2020-05-24 18:24
Q: Your website won’t let me complete my order without a PD value but it won’t let me enter a PD value. I’m trying so hard to by these glasses...
A: Dear Kat vanLith, if you can\'t enter your PD, that means the frame is too big for you.we would like to tell you that the PD is very important to your vision.Big frames can\'t fit your small PD, please choose smaller frames on our website. Thanks for your understanding.
AliciaP    Time: 2020-05-24 05:37
Q: Por favor necesitó cambiar la dirección de envió de las gafas. Ups me indica que ya estan en transito... Es posible?. Gracias.
A: Dear AliciaP, we have shipped your order. So we can\'t change the address. UPS: Our representatives are unable to help with this situation, but UPS My Choice® for home(https://www.ups.com/us/en/services/tracking/mychoice.page) allows you to change the delivery to a new address or to a UPS Access Point. Once logged in, click Tracking, Manage Home Deliveries, select the shipment, and click Change Delivery. Available options will display.
BelenBrandan    Time: 2020-05-23 21:03
Q: and to Spain, does Barcelona ship?
A: Dear Belen Brandan, yes, please choose UPS Express shipping.
PattDavis    Time: 2020-05-23 18:02
Q: I can’t put in my PD
A: Dear Patt Davis, we would like to tell you that the PD is very important to your vision.Big frames can\'t fit your small PD, please choose smaller frames on our website. Thanks for your understanding.
Sarah A Juliana    Time: 2020-05-23 17:00
Q: I was just about to purchase a pair of sunglasses, but it would not allow me to choose my pd. The lowest pd it would allow was 58, but mine is 56. Why was it grayed out? Is getting 58 going to be a problem for me? They are large sunglasses so I am not sure of that has something to do with it.
A: Dear Sarah A Juliana, we would like to tell you that the PD is very important to your vision.Big frames can\'t fit your small PD, please choose smaller frames on our website. Thanks for your understanding.
johnson    Time: 2020-05-23 13:36
Q: I recently had a pair of glasses replaced because they broke. Well they broke again.I dont think that style agrees with me. CAn I get a refund? DeNerika
A: Dear johnson, would you please tell us your order number ? We will help you.
Mesha    Time: 2020-05-23 12:53
Q: Hello. I believe you guys had the “Nada” frames in pink. However, I do not see that color on the website. Please confirm if the pink Nada frames are available. If not, can you let me know if the pink will be restocked.
A: Dear Mesha, we don\'t have it in pink. We only have it in green. We are so sorry.
elainehenry    Time: 2020-05-23 12:03
Q: Is it possible to get an exchange ad the glasses I purchased are not as expected. Thank you.
A: Dear elaine henry, would you please tell us which pair are not as expected ? Please don\'t worry, we will help you.
Brianne Robinson    Time: 2020-05-23 09:54
Q: Good Afternoon! I placed an order back on April 11th for a pair of glasses and I\'ve still have not received them. Ordered number is 8200411182014. A shipping label has been created , but the package has been just sitting at the facility since April 16th. I wa told about 3 weeks ago to give it some time and I did nothing had been updated since May 5th. I would like my glasses please or a remake of the glasses or a refund. Thanks
A: Dear Brianne Robinson, We can remake the glasses for you, would you please tell us if you can accept this ?
Mattie Brooken     Time: 2020-05-23 06:34
Q: I was wondering if my replacement glasses have been shipped the first pair arm broke after a week. I was told new one would be sent. Thanks
A: Dear Mattie Brooken, the tracking number is 9400115902368877411749. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877411749
Nicole    Time: 2020-05-22 23:59
Q: I want to order lenses and frames but when I go to put in the PD value the drop down menu all the values are in grey and not selectable. But when I go to submit order it says “submit pd numbers “ and causes a catch 22.. if you can please help I will order some glasses from youI cannot take a picture of my Rx because I no longer have a copy to take a photo from but it is valid I just ordered a pair from Zeno with it last week no problem
A: Dear Nicole, which frame do you want ? Would you please tell us your PD value ?
HaydeeRobinson    Time: 2020-05-22 23:08
Q: Hola. Mi lentes no llegaron a mi buzon. Los devolvieron a usps por falta del número de apt. Llame y me dicen que volveran a enviarlo a casa. Espero por ellos
A: Dear Haydee Robinson, Your item was delivered in or at the mailbox at 1:44 pm on May 21, 2020 in OKLAHOMA CITY, OK 73134. Would you please check your mailbox ?
EbonyBryant    Time: 2020-05-22 21:17
Q: The shipping information looks different than my previous order. Can you confirm that my glasses have been shipped?
A: Dear Ebony Bryant, we have shipped your order, the tracking number is 9405515902368877420089. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405515902368877420089
Diane Price    Time: 2020-05-22 19:38
Q: I received my glasses today the fit is very tight I am unable to wear these were Large but the fit is very narrow. I would like to exchange these glasses for another pair. Order# 82005010942502 Fayth
A: Dear Diane Price, we are so sorry to hear this, please don\'t worry, we will help you. Are you willing to take a photo by wearing the glasses ?
HaydeeRobinson    Time: 2020-05-22 12:51
Q: No he recibidos mis lentes? Esta perdidos y son 2, no estan en el mailbox y dice entregado. Como hacemos?
A: Dear Haydee Robinson, please don\'t worry, your order is in transit, you will receive it in 10-20 business days.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111699000401962969
AshleySeelig    Time: 2020-05-22 09:30
Q: Hi. My PD is 31.5 / 32. When i enter my PD, it says it is too small for the frames. But i really want those frames. I have a large head and face. How can i make them work? Thanks.
A: Dear Ashley Seelig, we would like to tell you that the PD is very important to your vision.Big frames can\'t fit your small PD, please choose smaller frames on our website. Thanks for your understanding.
Patricia Kimmel     Time: 2020-05-22 08:35
Q: My frame broke on glasses bought one month ago. The lens is intact. I love the frame. May I send frame and lens back for a teplacent?
A: Dear Patricia Kimmel, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
Mary    Time: 2020-05-22 08:33
Q: How to order just readers
A: Dear Mary, please choose single vision reading lenses and fill in your readers strength. Such as +2.50,+3.00
LaToniaPride    Time: 2020-05-22 04:59
Q: I purchased the Sasha frame and after I got them I realized they will look better on me as sunglasses. Would it be possible for me to just purchase the lenses?
A: Dear La Tonia Pride, sorry, we are sorry to tell you that we don\'t sell lenses separately.
Maritza Murillo    Time: 2020-05-21 21:47
Q: I need help!!!? Please
A: Dear Maritza Murillo, please don\'t worry, we will help you. Which frame do you want ? Would you please send us your prescription ?
MaryLuz    Time: 2020-05-21 12:33
Q: Como puedo solicitar el espejuelo bifocal sin línea?
A: Dear Mary Luz, you can choose progressive glasses or free form glasses.
Laura    Time: 2020-05-21 10:31
Q: It has been NINE DAYS since my glasses shipped and still no update on status. What is happening? I feel ripped-off!
A: Dear Laura, the tracking has been updated. You can check it. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.
TanyaJohnson    Time: 2020-05-21 10:14
Q: I have 2 pairs of glasses in my cart and it is telling me i have to add another to use the bogo coupon. Why is that?
A: Dear Tanya Johnson, all coupon codes could not be applied to discounted glasses and accessories. Please don\'t choose discounted glasses
Maritza Murillo    Time: 2020-05-20 23:32
Q: Hi there! I really love ???? all of these glasses.. I need help filling out my prescription. Can someone please help me out?
A: Dear Maritza Murillo, please don\'t worry, we will help you. Which frame do you want ? Would you please send us your prescription ?
Sharon Morgan    Time: 2020-05-20 16:45
Q: Got my glasses but no my pink eye glass case when will i receive my pink cass it was included in the price thank u
A: Dear Sharon Morgan, we are so sorry for this. We can resend you a case or we can refund you $5. Would you please tell us your decision ?
Kerryn Wilkinson    Time: 2020-05-20 15:12
Q: Hi There, I ordered some frames on the 11th of May and have not yet had shipping confirmed, Many thanks Kerryn
A: Dear Kerryn Wilkinson, we have shipped your order. The tracking number is 1Z00F5V50440077516. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50440077516&requester=WT/trackdetails
Evangelina     Time: 2020-05-20 14:02
Q: Good afternoon.Its asking for near or far for prescriptions.I need for both.I use my glasses all the time.How would I go about doing that?
A: Dear Evangelina, if you need both, you can choose bifocal(with line) glasses or progressive(no line) glasses.
wandadavidson    Time: 2020-05-20 13:38
Q: The tracking number listed on my order is not working when I tried to track where are my glasses. Any suggestions.
A: Dear wanda davidson, Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877408503
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
Email:
Name:
Comment:
Trustpilot
30-day Return & Exchange Not Satisfied? No Worry!No Hassle!
Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee
SIGN UP FOR OUR NEWSLETTER
FOLLOW US

@wherelight

270 k followers

@where.light

30 k followers
DISCOVER
Cateye
New In
Flash Sale
Assistance Program
PROGRAM
Affiliate Program
COMPANY
About Us
Contact Us
Consulting Service Center
Shipping & Tracking
PRIVACY POLICY
Privacy & Security
Terms & Conditions
Intellectual Property Rights
Return & Refund Policy
NEED HELP?
FAQ
Help Center

Customer Service Department
service@mail-wherelight.com

Copyright ©2015-2025 Wherelight Inc. All rights reserved