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Consulting Servive Center

TaraCoughlin    Time: 2020-07-10 12:36
Q: I’d like to purchase another frame but just readers. Where in my prescription would I find the information?
A: Dear Tara Coughlin, What strength of readers do you want ? If you don\'t know it, please contact your doctor to confirm it.
Carol    Time: 2020-07-10 12:05
Q: Trying to check out
A: Dear Carol, What can we do for you ?
Ida Muhammad     Time: 2020-07-08 22:27
Q: I placed an order for two pairs of glasses, order # 82007031234023. I would like tracking information so I will know when they will arrive.
A: Dear Ida Muhammad, Please don\'t worry, your order is in processing. We will email you a tracking number when we ship the glasses.
KiraPedroza     Time: 2020-07-08 17:55
Q: I want to order the sunglasses in style Valentina but it won't let me put my prescription on it why is this
A: Dear Kira Pedroza, We are sorry to tell you that the Valentina frame has a special shape, so we can\'t put prescriotion lenses in the frame.
AliciaTalia    Time: 2020-07-08 14:51
Q: Hi in my last order I got a pair of black glasses that were much larger than what they appeared in the photos provided. I would like to take advantage of the warranty and exchange these glasses for a new pair Also I want to let you know how much I really enjoy and love this Company. I have at least eight glasses from where light between two accounts
A: Dear Alicia Talia, We are so sorry to hear this. Please don\'t worry, we will help you. Are you willing to take a photo by wearing the glasses and send the photo to us ?
ShaunaPaustian    Time: 2020-07-08 08:22
Q: I am trying to find out when I will receive my glasses? I haven't gotten a tracking number.
A: Dear Shauna Paustian, we have shipped your order. The tracking number is 9400115902368877491659. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877491659
LisaRiedyk    Time: 2020-07-08 07:35
Q: When will my Order Ship?82007071723517
A: Dear Lisa Riedyk, Please don\'t worry, we will email you a tracking number when we ship your order.
DaniaZeron    Time: 2020-07-08 05:48
Q: Hello, I cancelled the order 2200707063101 yesterday as I realized the frames would be too small. The order still shows like it is completing, please confirm that it was cancelled. Thanks
A: Dear Dania Zeron, We have cancelled your order. Please don\'t worry.
TiffanyGrant    Time: 2020-07-07 15:57
Q: I received my order and one of the frames is incorrect. I ordered the gray Una frame and received a different frame.
A: Dear Tiffany Grant, we are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the incorrect frame and send it to us ?
TwanettePinkerton    Time: 2020-07-07 15:17
Q: My order has stated it is in preshipment for a week. Please advise.
A: Dear Twanette Pinkerton, please don\'t worry, your order is in transit. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.
Britt    Time: 2020-07-07 15:06
Q: I keep trying to order glasses and no matter what style or shape I choose it keeps saying my PD is too small for the frame and that I need to choose another. Is there a way to search by glasses that can work with my prescription?
A: Dear Britt, Would you please tell us your PD value ? We will search some frames for you.
AmandaSmith    Time: 2020-07-07 12:13
Q: When will my order ship? Order # 2200629105035. I paid for Express shipping.
A: Dear Amanda Smith， We have shipped your order. The tracking number is 1ZE8377X0454802656. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZE8377X0454802656&requester=WT/trackdetails
JenniferMolina    Time: 2020-07-06 20:17
Q: I am trying to find some glasses that I can’t find on your website they are called Alexia do you still have those available ?
A: Dear Jennifer Molina, Do you have a picture ? Would you please send us a picture ?
DebbieBrink    Time: 2020-07-06 15:01
Q: i can't find a "try-on" option on the website. Am I missing it? How do I "try-on" with an uploaded photo?
A: Dear Debbie Brink, which frame do you want ?
Amy Struble    Time: 2020-07-06 11:11
Q: I just bought six pairs of glasses and I love them all but the pair I love most broke can they be fixed or replaced
A: Dear Amy Struble, We are so sorry to hear this. Please don\'t worry, we will help you. Would you please take a photo of the broken glasses and send it to us ?
Paulette Foster     Time: 2020-07-06 06:04
Q: I have not received my glasses. My order number is 2200620145953. Any update?
A: Dear Paulette Foster, we have shipped your order. The tracking number is 9400115902368877497408. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877497408
dezz vaderr    Time: 2020-07-05 19:26
Q: I bought a few pairs of glasses that I absolutely love!!! I had a pair that I would wear for special occasions. after about three uses the arm snapped off completely. is there anyway I can return for another pair??
A: Dear Dezz Vaderr, Please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
Madonna    Time: 2020-07-05 10:40
Q: I would like to order bifocals. "readers" I do not need anything on the top, just 175 in the bifocals. How do I place this order?
A: Dear Madonna, please choose bifocal lenses, please choose 0.00 as your sph value and cyl value. And choose +1.75 as your Add value.
NormaSherman    Time: 2020-07-05 09:39
Q: Hi, what the status of my order in. Can you help me? My Order 2200625201641 thx norma sherman
A: Dear Norma Sherman, Please don\'t worry, we will ship your order in this week and we will email you a tracking number. Thanks for your understanding.
TessaWard    Time: 2020-07-03 14:53
Q: I just ordered glasses on instagram, complete with payment info and it came up server time out, try again later. I do not want to be charged twice, what happened to my order?
A: Dear Tessa Ward, we only charged you once, please don\'t worry, your order is in processing.
Mariah Salda?a    Time: 2020-07-02 22:25
Q: Hello, today my glasses randomly popped around the lens. Is there anyway I can get them replaced or a refund?
A: Dear Mariah Saldana, We are sorry to hear this. Please don\'t worry, we will help you. Would you please tell us which pair is broken ? Would you please take a photo of the glasses and send it to us ?
TaraMiller     Time: 2020-07-02 14:17
Q: Hi, im a little confused as to what the status of my order is. Can you help me? My Order Number:82006190330237. Thanks!!
A: Dear Tara Miller, We have shipped your order. The tracking number is 9400115902368877494278. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877494278
Nina    Time: 2020-07-02 11:22
Q: Hi,do you still carry the rainbow colored frames?
A: Dear Nina, Yes, we do. Here is the link : https://www.wherelight.com/special/rainbow.php?from=index
Samantha    Time: 2020-07-02 11:00
Q: My cylinder on my prescription is sphere, not a number, but you only have numbered options.
A: Dear Samantha, We would like to tell you that sph means 0.00.
DawnaDulcio    Time: 2020-07-02 10:30
Q: Hello I placed an order for glasses and noticed the prescription is not correct. For the right eye the sphere should have been -1.50 and the cylinder +1.75 the order number is 82005192100038 and order # 82005251305467. I didn't realize it until I got the new glasses. I thought I was just having a hard time adjusting to the lenses. Am I able to return the glasses and have this corrected.
A: Dear Dawna Dulcio, We are so sorry to hear this. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed. And our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to send the frames to us. We can offer you a $50 coupon to place a new order. Would you please tell us if you want the coupon ?
Nancy Frodl    Time: 2020-07-02 09:21
Q: I don't have an Axis number for my left eye but it refuses to let me enter a prescription without one. Please let me know how to do this.
A: Dear Nancy Frodl, please choose 0.00 as your Cyl value for your left eye.
ShirleyPerryman    Time: 2020-07-02 06:44
Q: where is my order 5XA87938M29327539
A: Dear Shirley Perryman, do you mean your order #2200602074231 ? We checked the tracking. It hasn\'t been updated since June 15. We afraid that your order was lost by shipping company. We can remake the glasses for you immediately. Would you please tell us if you can accept this ?
Sandra Hairston    Time: 2020-07-02 06:44
Q: I ordered glasses the Yadira frame,I was very pleased with the glasses,however today I was going to wear them for the second time only to have the lens fall out,upon inspection I found the frame is cracked near the bridge. I really like the glasses and would appreciate either a replacement or repair!! Order #2200508173927
A: Dear Sandra Hairston, Please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
ElizabethMiranda    Time: 2020-07-01 19:31
Q: Can you please check the status of order #2200618191530? The glasses I ordered after that order already arrived! Thank you!
A: Dear Elizabeth Miranda, We are so sorry for the delay. We will ship your order tomorrow and we will email you a tracking number. Please don\'t worry.
TiffanyGrant    Time: 2020-07-01 17:30
Q: My package was shipped out on the 26th and I haven't received any further updates or a tracking number. 94001159023688774840572020 is the number associated but isnt a valid usps tracking number.
A: Dear Tiffany Grant, please don\'t worry, the trakcing has been updated. Your order is in transit, you will receive it soon.Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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