Buy Prescription Glasses Online at Affordable Prices

Shana Alexander Time: 2025-11-24 09:35

Q: I want to return my glasses. They are too big and I am having trouble with the web site. It is not user friendly

A: Dear Shana Alexander, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Christine Moreno Time: 2025-11-24 08:20

Q: Hi my last order i didnt complete it and I had a $100 coupon. Can u send me 78211 new code for the coupon and I'll just redo my whole oderer. U can look at my closed tic and it's there. Any way u can re open it? So I can complete it

A: Dear Christine Moreno, we would like to tell you that we have emailed you a new code.

mljsk5 Time: 2025-11-24 07:47

Q: Why doesn't this code work? You guys send me codes all the time, and not a single one of them work. I have 6 prs of glasses in my cart, ready to pull the trigger, but none of the codes you send me work. Ever. The codes on FB dont' work, either. I get an error message that says, "There are no goods eligible for this discount." Please stop. If your codes don't work, this means it's just click bait And that's just sad. If I had a true 40% off my cart, I would check out today.

A: Dear customer, Would you please take a screenshot of your shopping bag to show us problem in details ?

Melissa Rozetar Time: 2025-11-24 04:45

Q: I was looking at my points.I had eight hundred to use, and I clicked on redeem for 2 different pair. But I did not select my lens type.I do not see them in my cart.And I don't know how to complete my redemption. Please help me now.I only have forty points.And I don't know why.Because I really didn't use anything yet.

A: Dear Melissa Rozetar, We would like to tell you that you can find them in points mall \"My Redemption\"

elyzarodgers31 Time: 2025-11-23 14:39

Q: Hello! My glasses that I got in my last order are supposed to be scratch resistant and my lenses are already completely scratched

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ladyann569 Time: 2025-11-23 11:49

Q: man: tr902266 brown. Blaze

A: Dear customer, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Rebecca Ray Time: 2025-11-23 10:17

Q: Hello! Could I get a receipt for Order #20825292144362 to submit to my insurance? Thank you!

A: Dear Rebecca Ray, we would like to tell you that we\'ve emailed you it.

gem Time: 2025-11-23 08:47

Q: hello how do i order? i need none prescription sun glasses with uv protection.. i’ve tried ordering them but no luck. please help my number is 854347227

A: Dear customer, Please don\'t worry, would you please tell us your problem in details ?

Nora Woodworth Time: 2025-11-23 08:16

Q: My PD isn't listed. How do I order glasses from you?

A: Dear Nora Woodworth, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Katarina Balmazan Time: 2025-11-23 05:14

Q: I have not received my last order. It's been a month and a half. Please advuse

A: Dear Katarina Balmazan, We are sorry to hear that, we\'ve checked the tracking information, your package might be lost in transit. Concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

Anjie D Time: 2025-11-22 20:46

Q: Does Wherelight.com accept insurance

A: Dear Anjie D, You can try to use your insurance card to pay the order first. If it works, it means that you can use your insurance on our website.

Kenzie Time: 2025-11-22 20:07

Q: My PD for my RX are different number and both are over 40. Why won't the site let me pick the numbers I need for my PD?

A: Dear Kenzie, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

ssimon50 Time: 2025-11-22 17:03

Q: I thought I was getting a 50% off coupon due to the issues that I discussed with an agent previously. I only received a $10 coupon. Please explain.

A: Dear customer, Sorry, would you please tell us the code you received ?

Amanda Ballinger Time: 2025-11-22 11:51

Q: Hello! I'm messaging regarding my recent order# 21125032113246. In that order I received the prescription glasses Trinh. They were delivered one week ago on 11/16 but the frame has already broken and now the lenses is falling out of the broken frame. I do really like the style and am sad they were defective to the point of breaking in a single week. Could i please get a replacement sent? Please let me know the process to send the broken glasses back. Thank you!

A: Dear Amanda Ballinger, We are sorry to tell you that Trinh (87055) red is out of stock, would you please choose other frame ?

friend_of_jah Time: 2025-11-22 11:44

Q: There hasn't been any update on my glasses in 11 days, why is it taking so long?

A: Dear Judy Halliday, We would like to tell you that we\'ve rushed the order for you. And we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541014524511

Josefina Pina Time: 2025-11-22 10:16

Q: Okay I would like the denson in black with the grey transition lense and the clover with the brown transition lense. Thank you so much

A: Dear Josefina Pina About frame#DENSON,we are sorry to tell you that we can not make this frame with progressive lenses, would you please choose other frame ? About frame#clover, we are sorry to tell you that we can not make this frame with your correct PD value, would you please choose other frame ?

Josefina Pina Time: 2025-11-22 10:04

Q: I will do that apologize for the delay I'm an older adult and I not good with email my family member is helping me I will have those 2 new frames chosen by tomorrow. Thank you again

A: Dear Josefina Pina About frame#DENSON,we are sorry to tell you that we can not make this frame with progressive lenses, would you please choose other frame ? About frame#clover, we are sorry to tell you that we can not make this frame with your correct PD value, would you please choose other frame ?

YOLANDA BRADEN OSBORNE Time: 2025-11-21 20:39

Q: Hello! The order I just recv'd, Order #21025132024469, 1 of the glasses arm broke (gray sparkle pair broke) Please give me the instructions how to get that pair replaced for free while they're still under warranty (30-day).

A: Dear YOLANDA, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Rhoda Jones Time: 2025-11-21 18:50

Q: Do you have the special on 3 pairs of glasses on right now?