Consulting Servive Center

A: Dear Clarissa L Vincent, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Suvanee Xiong, We are sorry to hear that, would you please take a screenshot of it to show us problem in details ?

A: Dear customer, We are sorry to hear that, would you please take a screenshot to show us problem in details ?

A: Dear Rhonda Ayeni, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Belinda Martin, We would like to explain to you the difference between single vision lens and progressive lens to help you better choose the right lens for you. If you just want to see things at a distance through their glasses, you can choose single vision distance lenses. If you wanna use glasses for reading or working on the computer,please also let us know. If you have add value in your prescription, usually in this case, the lenses will choose progressive lens. it can see things at both distance and near, and there is no obvious dividing line between the distance, middle and near zones of vision. However, if you have not worn a progressive lens before, we recommend that you can still choose a single vision lens, as there is an adjustment period when wearing a progressive lens.

A: Dear Erica Westbrook, We are sorry to hear that,would you please tell us which pairs have problems ?

A: Dear Erica Westbrook, We are sorry to hear that,would you please tell us which pairs have problems ?

A: Dear Audrey Long, We are sorry to hear that, we\'ve checked tracking information and it shows that it was delivered. Do you receive it ?

A: Dear Nora Woodworth, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Janitza, Do you add more than one frame which price is below $2 ?

A: Dear Janitza, Do you add more than one frame which price is below $2 ?

A: Dear Janitza, Do you add more than one frame which price is below $2 ?

A: Dear Josefina Pina, We are sorry to tell you that we can not make rimless frame with Progressive lenses. Farrah frame is a rimless frame. So would you please choose other full-rim frame ?

A: Dear Priscilla, We are sorry to hear that, would you please tell us which pair has problem ?

A: Dear Rhoda Jones, sorry for this, please ignore that recommend PD value, the smallest PD that # Yvonne can make is 68.

A: Dear Anomaly, We need to confirm the prescription with you since your sph value of right eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Rhoda Jones, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Kathleen McCleave, We are sorry to tell you that the size of our frame is decided by the Frame Width. You can check the frame in this link: https://www.wherelight.com/eyeglasses?size=110135309010601030120150&gooodsSort=1

A: Dear Kenneth Linklater, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear customer, We are sorry to tell you that we don\'t sell lenses separately.

A: Dear Heidi Overy, We are sorry to hear that, would you please double check the address you filled in order ? Is it correct ? 1305 13th Ln,Palm Beach Gardens,FL,33418,US

A: Dear Nancy Gifford, We are sorry to hear that, but would you please tell us which pair has problem first ?

A: Dear Kenneth Linklater, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Joanne Patton, We are sorry to hear that,would you please take a screenshot to show us the problem in details ?

A: Dear Joanne Patton, We are sorry to hear that,would you please take a screenshot to show us the problem in details ?

A: Dear Joanne Patton, We are sorry to hear that,would you please take a screenshot to show us the problem in details ?

A: Dear Carla Barringer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Kathleen McCleave, Ok, we\'ve corrected it in your account.

A: Dear Beverly Lewis, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Elizabeth Schairer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?