Consulting Servive Center

Q: I ordered on the 8 how much longer on the wait if I paid extra for fast shipping

Q: Hi I recently ordered and pick fast shipping but it's not shipped yet

Q: HI! I love your selection of creative, colorful frames! What I am findng is that the ones I really like have a recommended PD that is higher than mine which is (combined) 61. Is there a workaround so that I could pick out frames that I really like? Some lens replacement sites suggest that when sending in a frame for new lenses that the pupil is marked on the old lens so that both horizontal and vertical PD information is provided. Would it work with my lower PD number to purchase the frame, attach clear plastic fabric, mark the pupils on the plastic where the lens would be and ship them back to you for lens installation? I have glasses that fit with a range between 50-57 in lens width, 17 t0 20 in nose bridge, and 140 to 145 in temple length, frame width above 130 mm. Please help, as I would love to order some of your fun glasses that recommend a >64 PD! Let me know, please. Thanks!

Q: I placed an order and was deducted from my bank account and it says in the app I didnt place an order

Q: I have been trying to order glasses for a week and the website won’t let me

Q: Hi there. I received my recent order but one pair of glasses is no good. I can’t see out if them. Can I exchange them? Thanks.

Q: I placed an order for glasses a while back but it has not been shipped every time I check on the status it does not give me any information of where its at just that its at the warehouse and its been there for quite some time.

Q: Hello to whom it may concern I Joy Turner still have not received my order it’s still saying processing as I click on tracking it won’t allow me to track package so I can’t track package don’t it’s been over weeks

Q: Can I get an itemized receipt for this order number please. 80426011850547

Q: Why is my order from April 1 still in Chins. This is terrible service. Over a week to process and now nearly 2 weeks and still in China. Sat at facility from Sunday early hours to Thursday early hours. This is not acceptable. You charge delivery and take weeks. Not acceptable.

Q: Hello. My order has been processing for two weeks, it hasn’t ever taken this long before. I was wondering if everything is ok.

Q: The yellow glasses already broke from the side and I’ve only worn them a couple of times because I alternate with other glasses

Q: My glasses never arrived to my address

Q: I need to change shipping address.

Q: My frames broke. Do you have a warranty on frames purchased less than a year? Order# 80725280320291

Q: Change address on order please

Q: Yes please remake the glasses and send them to me :)! Original comment: "Q: I emailed you guys about a week ago and stopped getting responses regarding my broken glasses. Would you guys be able to replace it or should I get new ones? They suddenly snapped. A: Dear Chloe Gordon, We would like to tell you that you don\'t need to pay money. Do you want us to remake glasses ?"

Q: Order 80426110709112 My order don’t show on my account can I receive an update thank you

Q: Hi - hope all is well with you today. I am having difficulty understanding which numbers you need for my prescription. I have the following SPH CYL AXIS Near-ADD Inter-ADD BVD R -2.25 +2.50 +1.50 L - 2.25 -0.25 85.0 +2.50 +1.50 I am looking for varifocal with no line and also PC glasses, not sure if these would be single or Bifocals. Also my husbands prescription is SPH CYL AXIS Near-ADD Inter-ADD BVD R -0.50 -1.25 165.0 +2.50 +1.75 L -0.75 -0.50 50.0 +2.50 +1.75 Not sure if this is Bi or single. Appreciate your help with this Best Cat

Q: Hi. Looking for the status of my order. I did not get a receipt, therefore I do have an order number. When can I expect my order?

Q: Can you order these frames to use as reading glasses? No prescription.

Q: Hi I placed and order April 5th and have no gotten an estimated delivery date yet.

Q: My most recent order has arrived but the lenses on the tortoise shell glasses are not centered, the prescription is correct but I have to deeply angle the glasses to be able to see. My order number is 80326301649566 and the glasses im referring to are the Carolyn in tortoise shell. I would just like a remake of the glasses if possible. Thank you, Lauren

Q: Hi I wanted to know if I have warranty for my clear glasses I need a new pair the broke and I wanted to know if I could use my warranty

Q: Is there a way to track my order?

Q: Hi I would like to return my glasses they're wrong size. Too small for me.

Q: I emailed you guys about a week ago and stopped getting responses regarding my broken glasses. Would you guys be able to replace it or should I get new ones? They suddenly snapped.

Q: Hi! I am just curious why my glasses have taken so long to get to me. I have never had them take this long and I have been without glasses for weeks now because of the delays. I’ve never had this issue with Wherelight ever. I normally get it within a week or so but it’s been longer than that. I recommend Wherelight to all my friends and now I don’t know if I’ll be able to with how long it’s taken this time around

Q: all glasses i try on are way to big, i see where you can change size but it does not show smaller lense when i try on

Q: I really need to order a couple pairs of glasses. I already had my eye exam done...have my RX, and not sure how to order? Have no idea what size either. I also know I need blue-ray in the lenses bc I spend most of my time on a computer. Do you have video tutorials or someone who could walk me through the process? Thank you so much