Buy Prescription Glasses Online at Affordable Prices

Kim Payne Time: 2026-04-19 21:20

Q: 80126231008074 Order number Glasses Yvette style in brown that I received have a broken frame and the lens out already. I rotate wearing different glasses so I have not even worn them consistently. Is there a place I can send them to be repaired?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Charlotte St. John Time: 2026-04-19 16:51

Q: Frames have broken right by the screw on the right hand arm/hing. Order number is 20625111031329. Glasses were not dropped, handled roughly or slept in. Literally was pushing them up my nose to adjust them when they broke.

A: Dear Charlotte St. John, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Brooke Parker Time: 2026-04-19 15:34

Q: Ok thank you so much i would I take a picture of it and send it to you

A: Dear Brooke Parker, Thank you, you can send it to our email address: service@mail-wherelight.com

Jodi Brown Time: 2026-04-19 15:28

Q: Hello. Do you know how long my delivery will take to Canada? Order 80426120545369 Thanks

A: Dear Jodi Brown, We would like to tell you that the shipping time is 14-18 business days.

Jodi Brown Time: 2026-04-19 15:26

Q: Hello. Do you know how long it will take for my delivery to Canada? Order 80426120545369 Thanks

A: Dear Jodi Brown, We would like to tell you that the shipping time is 14-18 business days.

Stacy Meyer Time: 2026-04-19 13:16

Q: Hi I'm checking on the status of my order for 80426131203197. Says it's finished for several days now but hasn't shipped. Thx

A: Dear Stacy Meyer, We would like to tell you that we will ship your order out tomorrow.

taugustin758 Time: 2026-04-19 11:11

Q: Good day I currently have two pairs of glasses for different prescriptions in my cart. Would you be able to review the information below and advise if the options I’ve selected are appropriate, particularly the pair with bifocal lenses? I’d like to ensure I’ve made the right choice. Thank you. # 1 Frame: Tina Color: tortoiseshell US $15.95 Prescription: Bifocal With Line Standard Eyeglass Lenses US $25.00 Mid-Index 1.55 US $15.00 SPH CYL AXIS ADD OD +1.00 -1.50 100 2.75 OS +1.25 -2.25 95 2.75 PD 66.0 US $55.95 #2 Frame: Odalys Color: black US $13.95 Prescription: Single Vision Standard Eyeglass Lenses US $5.00 Mid-Index 1.61 Pro US $25.00 Blue Light Blocking US $12.95 SPH CYL AXIS ADD OD -6.00 -5.00 50 0.00 OS -6.75 -4.00 120 0.00 PD 68.0 US $56.90

A: Dear customer, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And we can not check your shopping cart, would you please take a screenshot and send it to us ?

chloeg1225 C Time: 2026-04-19 11:11

Q: Thank you for remaking them! When would I receive them?

A: Dear customer, We will ship them out next week.

smshearn Time: 2026-04-19 10:35

Q: One of my glasses is too heavy and keep sliding down moving all my vision fields.

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

janharms29 Time: 2026-04-19 08:04

Q: I don't have my PD info. Is that an issue?

A: Dear customer, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Gwendolyn Weise Time: 2026-04-19 07:51

Q: Two of the three glasses are not the correct prescription. I included a copy of my prescription because I do not know how to interpret the numerical entrees. The grey pair is fine, the other two are not.

A: Dear Gwendolyn Weise, We are sorry to hear that,but would you please tell us whether you wore progressive glasses before ?

Sherry Oliver Time: 2026-04-19 06:13

Q: Ordered glasses on march 26 and says still processing???????????

A: Dear Sherry Oliver, We need to confirm the prescription with you since the Rxs of two pairs are similar. Are two pairs for different persons ? Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we also need to confim PD value with you. Would you please tell us your correct PD value ? The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, please contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . We sent many emails to you, but you don\'t reply, please reply us asap. if you don\'t reply us by tomorrow, we will cancel your order and will refund you money.

henningmary Time: 2026-04-18 20:02

Q: I need an 8 prism in each lens. Is this possible? Ty.

A: Dear customer, We are sorry to tell you that we can not make 8 prism values.

Kristal Gardner Time: 2026-04-18 18:55

Q: Hi I am trying to order prescription sunglasses, I selected the tint color, however, it is not showing up in my cart. I ordered a pair before which I selected the tint and the glasses came clear. Is there a special area to select the tint color and does it show up in the cart to confirm that the tint is added to the lenses?

A: Dear Kristal Gardner, We are sorry to tell you that you only chose tint for one pair, are you sure about this ?

recee89 Time: 2026-04-18 18:12

Q: Hello, I’m reaching out regarding my order #81025171854040. Unfortunately, the glasses have broken under normal use. The frame snapped, which caused the lenses to come out as well. I understand you offer a 365 day quality warranty, and I would like to request a replacement under that policy. I’m happy to provide photos of the damage if needed. Please let me know the next steps to process this claim. I would appreciate your help in resolving this as soon as possible. Thank you.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Kelli Etienne Galvin Time: 2026-04-18 14:39

Q: Hello I’ve tried to contact you a few times. I need to return my glasses as they do not look right on me. There is no return button as stated in you FAQ section. Could you please advise me

A: Dear Kelli Etienne Galvin, We are sorry to hear that,would you please tell us your order number ?

Daly Jackie Time: 2026-04-18 14:34

Q: I bought a pair of glasses in July. And in March of the next year, they appeared to have cracked in the frame. As they didn’t last a year, I’m wondering if there’s any thing that can be done. A credit for a new pair or something.

A: Dear Daly Jackie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Gema Teran Time: 2026-04-18 13:32

Q: Hello, I had in the past bought around 5 pairs of glasses and you had kept my prescription for future purchases, unfortunately when I went to buy a pain and push for my prescription it does NOT come out, could you please see if you still have it on file so I can order ? thank-you Gema Teran 11517A Ovide Clermont Montreal-North Montreal, Que. Canada H1G 3Y9

A: Dear Gema Teran, We would like to tell you that we have send the picture to your email address.

La Keisha Time: 2026-04-18 12:29

Q: What is going on with my order? 20426011113436

A: Dear La Keisha, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Thatcher,they need to remake lenses. So your order is delayed, they said that your order will be shipped out this week .

Amy R Time: 2026-04-18 09:42

Q: Regarding order number 80326271547401 I think I am allergic to something that my yellow glasses were made with - I’ve been wearing them for less than a full day and I’ve developed a itchy rash across my nose and above my ears where they sit. Can I please exchange them for something else??

A: Dear Amy Thompson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo to show us the problem first?

Celine Time: 2026-04-18 09:42

Q: I have an order ready to go and I just want to pay with a credit card. They are asking me to "login" I tried and it does not work. 24 hours if I change my password...I did not even know I had a password. I just want to pay and get my glasses. Can you help me...now?

A: Dear Celine, We find that you have placed an order, if you have any questions about us, please contact us when you are free.

Mickael Paxion Time: 2026-04-18 06:54

Q: Bonjour, je souhaite modifier mon adresse mail. Comment procéder ? Cordialement

A: Dear Mickael Paxion, Would you please tell us the new email address ?

River Robbins Time: 2026-04-18 05:08

Q: Hello. I’d like to cancel two glasses in a recent order. I’ve decided to order two others instead. Order# 20426161020136 Cancel: Anika and AviatorChic Finish processing and deliver: Woolf Please let me know if there’s any issues with this request. Thank you, River RiverRobbins18@gmail.com

A: Dear River Robbins, We are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $12.95. If you want to remove those two pair, we will refund you price difference $68.04. Would you please tell us whether you can accept it ?

Sherry Oliver Time: 2026-04-17 16:50

Q: Were is my order

A: Dear Sherry Oliver, We need to confirm the prescription with you since the Rxs of two pairs are similar. Are two pairs for different persons ? Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we also need to confim PD value with you. Would you please tell us your correct PD value ? The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, please contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . We sent many emails to you, but you don\'t reply, please reply us asap. if you don\'t reply us by tomorrow, we will cancel your order and will refund you money.

Stacy Meyer Time: 2026-04-17 15:57

Q: Do your lenses come with UV

A: Dear Stacy Meyer, We would like to tell you that our lenses have UV protection.

Raylonda Cohen Time: 2026-04-17 12:52

Q: Hello are the GENEVIEVE glasses going to restock

A: Dear Raylonda Cohen, We are sorry to tell you that this frame is discontinued, it will not come back in stock.

henningmary Time: 2026-04-17 12:38

Q: Can you do an 8 prism in each lens? Ty

A: Dear customer, We are sorry to tell you that we can not make 8 prism values.

henningmary Time: 2026-04-17 12:30

Q: I need an 8 prism in each lens. Are you able to do this? Ty.

A: Dear customer, We are sorry to tell you that we can not make 8 prism values.

Cristina Cruz Time: 2026-04-17 10:56

Q: I ordered a pair of glasses a few days ago, but I recently moved and forgot to update my delivery address on the Wherelight app/site before ordering. Is there any way my package can be sent to a new address?

A: Dear Cristina Cruz, We are sorry to hear that,would you please tell us your correct address ?

Deborah Time: 2026-04-17 10:28

Q: I placed an order and it did not arrive, I reported it to the delivery company and they told me that they returned it to you. I was interested to know if you can resend them to me again.

A: Dear Deborah, Please don\'t worry, we will redeliver it to you when we receive it.

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