Buy Prescription Glasses Online at Affordable Prices

Treasurehuntingdiva7 Time: 2025-07-31 18:38

Q: Hi it's been saying that the label was created for 2 days now but still hasn't shipped. I need my glasses can u please lmk why they haven't been shipped out? Thanks

A: Dear Melissa McWhirter, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Moira Ward Time: 2025-07-31 16:46

Q: Good afternoon! I ordered a pair of glasses on the 18th of July with express 5-9 day shipping. It is currently the 31st of July, almost 2 weeks later, and I have not seen my glasses yet. The tracking on the website says that it hasn't shipped yet. Will you help me figure out where they are and process a refund for the extra shipping charge since they did not arrive within the express shipping window? Thank you!

A: Dear Moira Ward, We have checked your order and we are sorry to tell you that the frame#Dabria 30412-1 in gold is out of stock. It will come back in stock at the end of this month. Do you need to change it to other frame ?

asetformula666 Time: 2025-07-31 14:36

Q: Eye finally seen the coupon link and code and copied it. Thx

A: Dear Marg Triplett,if you have any questions, please contact us when you are free.

Lacy Wolfe Time: 2025-07-31 14:12

Q: I just placed an order and accidentally used the wrong address. It should be 532 Inwood trail, Lawrenceville, GA 30043 as opposed to 543 Inwood Trail

A: Dear Lacy Wolfe, We would like to tell you that we have corrected it for you.

jwohlers Time: 2025-07-31 13:45

Q: Does this come with two lenses to clip on or just one? CLIP ON 015

A: Dear customer, We would like to tell you that it will come with two clip-ons.

MandDPecor Time: 2025-07-31 12:17

Q: Where is my order? If I haven't received it - or if there's not shipping info available - by tomorrow I'll be demanding a full refund.

A: Dear MandD Pecor, There was a small flaw in the inspection of the glasses#Baxter 2082 and we have expedited production for remaking this one. The order is expected to be shipped out next week To express our apologies, we\'ll send you a small gift in the parcel when shipping

Linda Lipscomb Time: 2025-07-31 11:46

Q: I don't see 50.00 coupons so I can reorder.

A: Dear Linda Lipscomb,We would like to tell you that we have sent the coupon to you, but it seems that you don\'t receive it. So we sent it to you again. You can check it in your email.

Tonya Mullins Time: 2025-07-31 09:36

Q: I'd like to exchange the 2 pair of Ondine Glasses i just received. They do not fit. Is it possible to exchange?

A: Dear Tonya Mullins, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Bohmfalk Ian Time: 2025-07-31 07:34

Q: The frames that I just received are smaller than expected. The arms are too short for my ears. I am unsure if that can be corrected or if they can be exchanged for another pair.

A: Dear Bohmfalk Ian, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

eatpeaches Erin Time: 2025-07-31 06:04

Q: Hello, I need to change my birthday because I put the wrong year in. My birthday is May 22 1977, can this please be adjusted? Thank you. Erin Flynn

A: Dear Eatpeaches Erin, Please don\'t worry, we will correct it for you and you can check the it later.

asetformula666 Time: 2025-07-30 21:23

Q: Are u sending a 25% off coupon because I'm not seeing a 25$ off coupon.

A: Dear Marg Triplett, We would like to tell you that we have sent the coupon to you, but it seems that you don\'t receive it. So we sent it to you again. You can check it in your email.

Sally Greene Time: 2025-07-30 19:37

Q: I've been trying to order a pair of glasses and my PD isn't available? Its the Essie pair.

A: Dear Sally Greene, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

MandDPecor Time: 2025-07-30 14:43

Q: 80725181843158 - what is happening with my order? It's been almost two weeks since I ordered - and paid extra for express delivery - and a week since there's been any updates

A: Dear MandD Pecor, There was a small flaw in the inspection of the glasses#Baxter 2082 and we have expedited production for remaking this one. The order is expected to be shipped out next week To express our apologies, we\'ll send you a small gift in the parcel when shipping

P Akeba Time: 2025-07-30 08:08

Q: I ordered three sets of single vision glasses using my correct prescription. I primarily have difficulty seeing things at a distance, while my near vision is perfectly clear. The glasses work well for distance, but I find myself needing to remove them when reading anything up close, such as my phone or paperwork. After reading your description of bifocals, I don't believe they are the right solution for me, as I don't need magnification for close-up tasks. I'm wondering if there's a lens option that provides distance correction on the top but is non-prescription or clear on the bottom. The main inconvenience is having to constantly take off my glasses to read up close. I'd appreciate any guidance or suggestions for a lens type that could resolve this issue. Thank you for your response.

A: Dear P Akeba, We are sorry to hear that, but would you please tell us the order number first ? And please send us the photo of your original prescription so that we can check it for you first.

fiestyfemale Time: 2025-07-29 21:23

Q: I just bought a set of glasses from you and then I tried to order another pair. It’s saying my card is no good. I just used it with you moments ago. I also was told by your websight I could by -one-get-one free. I got to checkout and it didn’t work. Help please!

A: Dear customer, About the order#20725292112052, do you try it again ? And about bogo discount, we are sorry to tell you that you need to add two pairs of glasses in the shopping bag at least, then you need to choose them and fill the promo code in the shopping bag before you pay the money. Did you choose two pairs of glasses and fill the code before you pay the money ?

Lynetta Jones Time: 2025-07-29 21:10

Q: Order 80725292059571 i have the incorrect shipping address. My correct address is. 1511 S. Tuxedo Ave. Stockton Ca 95204

A: Dear Lynetta Jones, We would like to tell you that we have corrected it for you

Lynetta Jones Time: 2025-07-29 21:03

Q: I need to change shipping address

A: Dear Lynetta Jones, We would like to tell you that we have corrected it for you

Lynetta Jones Time: 2025-07-29 21:03

Q: I need to change shipping ???? address

A: Dear Lynetta Jones, We would like to tell you that we have corrected it for you

Kristina Fay Time: 2025-07-29 20:32

Q: I need to change the address on my order to 1850 Keystone Pl Schaumburg, IL 60193. I recently moved. Otherwise, cancel my order.

A: Dear Kristina Fay, We would like to tell you that we have corrected it for you

Kristina Fay Time: 2025-07-29 20:29

Q: I need to change the address of my order or cancel it if I cant.

A: Dear Kristina Fay, We would like to tell you that we have corrected it for you

taylorleannbrown99 Time: 2025-07-29 20:11

Q: I paid for express shipping and my order is still processing…will I get compensation if they don’t arrive within the window I paid for?

A: Dear customer, We have checked your order and you placed the order on 27th July,2025. we are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. But we will rush the order for you.

Mary Campbell Time: 2025-07-29 15:53

Q: How do I make glasses into sunglasses on my order? It is available with this design but I can't seem to find the option anywhere. It does not come up when I am picking my prescription

A: Dear Mary Campbell, We would like to tell you that you can choose tint directly.

h.woodman1991 Time: 2025-07-29 13:00

Q: Do you fix broken frames. I sat on my sunglasses

A: Dear Heather Kreiensieck, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Odessa Time: 2025-07-29 12:12

Q: Hi, I sent an order last night July 28. I would like to check if it was completed. There’s already a pending charge in my credit card but I didn’t get an email about my recent order. I appreciate your response. Thank you.

A: Dear Odessa, We would like to tell you that your order is being processed now

Amanda Savin Gries Time: 2025-07-29 12:00

Q: HI, I placed an order but my PD can't be accommodated. Will a refund be issued?

A: Dear Amanda Gries,ok, we will cancel your order and will refund you the money.

Amanda Clark Time: 2025-07-29 08:35

Q: My PD has two measurements and you do not have a numerical value of my PD to select. Can you help me? One eye is 30.5 and one eye is 30.5. Please help with ordering a pair of glasses and I putting my PD in on the order. Ty

A: Dear Amanda Clark, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. But you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=61

Linda Lipscomb Time: 2025-07-29 07:56

Q: I place a order BOGO. One of my glasses came with out prescription. I would like to order the free pair and retrun the frames that came with out the prescription.. thank u.

A: Dear Linda Lipscomb, We have checked your order and we find that you ordered red pair for \"frame only\". You didn\'t order prescription lenses for that pair. And we have offered you a coupon for that pair, you can find it in your email. Thank you.

asetformula666 Time: 2025-07-28 23:41

Q: I don't have a 25$ off coupon in my email ?? I'm trying to place an order and add my 25$ credit and use my 30% off promo code....this is causing me stress

A: Dear Marg Triplett, We would like to tell you that we have sent the coupon to you, but it seems that you don\'t receive it. So we sent it to you again. You can check your email. And we are sorry to tell you that this coupon can not be used with other promo code at the same time.

juliaparashko12 Time: 2025-07-28 21:26

Q: Hello lovely Wherelight people! I have received my glasses and they are just beautiful. Sadly however, and the fault is entirely mine, I uploaded a prescription for multi focal glasses but ordered single vision. I should have ordered NO PRESCRIPTION and chosen A MAGNIFICATION STRENGTH instead solely for reading, NOT DISTANCE. Sadly now my new gorgeous glasses are useless for my reading! I understand this is completely my fault, but would like to fix this and also order more glasses in the near future. Can you please advise what I can do? Thankyou so much, Julia Parashko from Sydney Australia.

A: Dear Julia Parashko, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $30 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

Kuni Love Time: 2025-07-28 16:48

Q: The magnets in my frames have fallen out and I lost one before I was able to source glue. I'm wondering if there's anything you can do to help

A: Dear Kuni Love, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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