Consulting Servive Center

A: Dear Sandra Lara, Please don\'t worry, it is still in transit. You will receive it soon. And the tracking information will be updated this week.

A: Dear Ashlee Jacobs, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. But you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=56

A: Dear Tami Ridenour, We would like to tell you that we have shipped your order out. And you should receive your package this week.

A: Dear Marg Triplett, We are sorry to hear that, and we would like to tell you that we have shipped your order out. You will receive your package this week. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50332490620&requester=WT/trackdetails ​And we are sorry to tell you that the shipping time excludes the production time. And we noted it on our website, if you don\'t see it, we are sorry for this.

A: Dear Tracie Ward, Would you please pay us the shipping fee $20 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to us. Then we will add the tint for you. And please tell us the tint you want.

A: Dear Gabriela Fritz, We would like to tell you that we have corrected it .

A: Dear Marian, We are sorry to hear that,but we are sorry to tell you that we can not make add value 0.50,we suggest you to choose single vision distance glasses directly.

A: Dear Laura Hiler, We are sorry to hear that, but would you please tell us the order number first ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Sara Baba, We are sorry to hear that, but would you please tell us the order number first ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Kara, As the record, you used the 700 points to redeem three frames, you can check them in your points mall.

A: Dear Dovie Oveross, Sorry, would you please tell us which grey tint you want and which pair you want to change ?

A: Dear Jennifer, We would like to tell you that we have corrected them

A: Dear Jennifer, We would like to tell you that we have corrected them

A: Dear customer, We are sorry to hear that, would you please tell us the problem in details ?

A: Dear Yisenia Soto, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Jennifer, We would like to tell you that we have corrected them

A: Dear Chi Chi, we are sorry to tell you that we sent the email to you, but you don\'t reply us. Would you please tell us which pair you want to return ?

A: Dear customer, We are sorry to hear that, would you please tell us the order number first ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear customer, We are sorry to hear that, would you please tell us the order number first ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Briana Mobley, We are sorry to hear that, would you please tell us which pair you want to return and the reason first ?

A: Dear Marg Triplett, We are sorry to hear that, and we would like to tell you that we have shipped your order out. You will receive your package this week. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50332490620&requester=WT/trackdetails

A: Dear Marsha Tomlin, Would you please tell us which single vision lenses you want, single vision distance lenses or single vision reading lenses ? And would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Xiomara Rosario, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $90 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

A: Dear Amber Carlson, We are sorry to hear that, would you please tell us the order number first ? And would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Xiomara Rosario, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $90 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

A: Dear Ariana Kennedy, We would like to tell you that we have sent the receipt via email.

A: Dear Stuart Burrill, We would like to tell you that your item arrived at the CHARLOTTE NC DISTRIBUTION CENTER destination facility on July 13, 2025 at 10:41 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Tracie Ward, We sent the email to you, but you don\'t reply us,if you receive this email, please reply us asap. We would like to tell you that we can add the tint for you, but we need to charge you the price difference $20, would you please tell us whether you can accept it ?

A: Dear Barbara Lengyel， So sorry, we can\'t control this. We check the tracking number and it shows the order is expected to be delivered on July 14th. If you wanna the order delivers tomorrow, maybe you can check with your local post office.

A: Dear Carlette Dunn, We\'ve taked about this via email. In your picture, the payment is still in pending. Your bank is still dealing with this payment, so we haven\'t received your payment.