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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Marisabel Ruiz    Time: 2025-07-06 20:10
Q: Hello I'm having trouble paying for an order
A: Dear Marisabel Ruiz, please let us know the problem.Could you please send us the picture to show the problem?
amyjacobs2012     Time: 2025-07-06 07:14
Q: I just placed an order and it said payment of $66.39, actually payment was $47.64. What was I charged and why are they different. If it is the higher number of $66.39 I will cancel my order due to the fact that number came of of nowhere. Can you please clarify
A: Dear Amy Jacobs, your actual paid is $47.64 after using the BOGO50 coupon for the order
Thistle Janelle    Time: 2025-07-05 20:28
Q: I just placed an order and I realize I copied my old prescription and not my new current one. Is there a way to have it changed? My order number is 80725051944227. My correct prescription is: Right SPH +75, CYL -50, AXIS 74. Left SPH +50 CYL -25, AXIS 82. I have the picture I can upload if that helps just let me know where to do so. I will look forward to hearing back. Thank you.
A: Dear Janelle Thistle, We\'ve changed to the correct Rx for you in the order. We\'ll continue to make production for you
Chalandra Tolliver    Time: 2025-07-05 19:54
Q: Tint wasn’t what I was expecting
A: Dear Chalandra Betts, The lastest order you place that we can found by searching your email and name is in July 17, 2023 Could you please send us the order number? then we can check for you
Lindsey Wilson    Time: 2025-07-05 14:16
Q: I did not receive my last order. It says delivered to mailbox but I did not get it.
A: Dear Lindsey Sellars, We are sorry to tell you that your package is returned to us.And we sent many emails to you, but you don\'t reply us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.
nmcknight707     Time: 2025-07-04 17:55
Q: How long does an order take to ship to Saskatchewan, Canada
A: Dear Nicole McKnight, We sent you email and there is the screenshot of the estimated transportation time. please check your email.
Chalandra Betts    Time: 2025-07-04 14:40
Q: I ordered my Mom 2 pair of glasses and I thought the tint was the transitional glasses (tint outside) but they’re the tinted lenses. Please let me know what I can do. Thanks
A: Dear Chalandra Betts, The lastest order you place that we can found by searching your email and name is in July 17, 2023 Could you please send us the order number? then we can check for you
Jada Roberson    Time: 2025-07-04 09:38
Q: I’ve tried to process my order multiple times. It has an error when I put my card information in. I don’t have PayPal and would like to submit my order
A: I’ve tried to process my order multiple times. It has an error when I put my card information in. I don’t have PayPal and would like to submit my order
Regina Short    Time: 2025-07-03 23:58
Q: Hello, do you have any ideas on how I can get my eyeglasses engraved?
A: Dear Regina Short,so sorry. we don\'t support make engraved on glasses now.
Linda Moore    Time: 2025-07-03 20:38
Q: I have ordered several pairs of bifocals from you. I am trying to place an order now but I can't tell how to proceed. The only choices given are single lens or reading glasses. How do I select bifocals. The style I want is "Welcome". I have ordered those before in a bifocal. How do I choose the bifocal option?
A: Dear Linda Moore, We sent you email and you can check the picture. We can choose the bifocal lens in the page for the frame#Welcome. Could you please send us the picture to show us the problem?
celeste.mangram     Time: 2025-07-03 19:05
Q: My apartment number is 822R. Can this be updated please?
A: Dear Celeste Mangram, We\'ve updated the correct address for you in the order.
sybyleyesd     Time: 2025-07-03 15:03
Q: NEED TO CHANGE RX!!!! CHANGE TO -5.75(R) -5.75 (L) 64
A: Dear Walker, We would like to tell you that we have corrected them for you
sybyleyesd     Time: 2025-07-03 14:37
Q: I NEED TO CHANGE MY RX ON AN ORDER FROM TODAY. I sent an email also. -5.75. -5.75. 64
A: Dear Walker, We would like to tell you that we have corrected them for you
Maja Cikos    Time: 2025-07-03 13:06
Q: I have a new prescription for the order I just placed today! I ordered with the wrong prescription!! I have sent an email with the new prescription. Can you please update and make the glasses to the new prescription for the three ordered for Maja.
A: Dear Maja Cikos, Ok, we have corrected them for you
Catherine Olson    Time: 2025-07-03 11:23
Q: help phone
A: Dear Catherine Olson, if you have any problem, please email us. our email is service@mail-wherelight.com
Amelia Pare    Time: 2025-07-03 08:06
Q: Hello, I'm looking for an invoice for the glasses order I placed so I can submit it with my benefits. Order # 80625261522480. I tried following the directions on your website but the invoice button is not appearing. My order has also been in processing for almost a week. If you can confirm when the shipment will be ready? I was expecting to receive the glasses in 2 weeks from placing the order with shipping?
A: Dear Amelia Pare, We sent you email and the receipt is in the email, please check the attachment. And after checking the status of the order, the order is expected to be shipped out next week. The glasses#Vashti needs to cut the edge, the production process will take a little longer, we have expedited the production for you
Rosiviris    Time: 2025-07-02 19:00
Q: Status my ordena # 80625261701495 Thank
A: Dear Rosa Rodriguez, The order is already shipped out on July 1st. The parcel is in transit to the US right now. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. You can track the logistic with this link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136208423276044533
Tanya Milbrodt    Time: 2025-07-02 16:48
Q: The right side arm broke off my glasses. Do you sell replacement parts? If so, I'd like to get one to fix this.
A: Dear Tanya Milbrodt, We\'re so sorry about this. Could you please send us the picture of the broken part? Then we can check for you
Rebecca Dellinger    Time: 2025-07-02 11:44
Q: Do you offer fsa/hsa?
A: Dear Rebecca Dellinger, We only support some of fsa/hsa, not all.
Stacy Reynolds     Time: 2025-07-01 19:13
Q: once I completed with redeeming my points, pick it out the land putting the prescription in once I get to my checkout is giving me full price for the glasses so my question is what does the points redeem? What do I need to put in the code box so I can get what I need to complete the purchaseI have purchase a lot of glasses from here. In fact, this is the only place I have purchased glasses from so if you will please help me out with my question what does the points redeem? How do I check out to get my discount?
A: Dear Stacy Reynolds, In the Pointmall, there are three parts that you can redem: Frame, Accessories and coupon. First let\'s explain a little more about the process of placing an order using points for frames: If you are going to use points redemption, not all frames on the site are available for points redemption. Only the frames in pointmall can be redeemed with points. The order of events is to go to PointMall, select the frames you want, click on Redeem Points, fill in your prescription and select the lenses you want, and add them to your shopping cart. You will need to pay for the lenses and shipping.Points are only used for frames in this case. Please also take a screenshot of your shopping cart and give us a screenshot of the problematic part so we can check it. We also send you eamil,please send the picture in the email
glaviston2011     Time: 2025-07-01 19:08
Q: Unable to place the order. 20725011803166 Is the order number. I am trying to place the order on my flexible spending card.
A: Dear David Wallace Jr,so sorry, we don\'t support flexible spending card.please kinndly change another card or paypal to pay for the order
janeely18     Time: 2025-07-01 14:02
Q: Where is my package
A: Dear Jane Ely, We check the tracking number and it show that the parcel is expected to be delivered on July 3. And you can track the logistic information with this link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900511001
Danielle Monty    Time: 2025-07-01 09:09
Q: I'm trying to make a purchase using my HSA visa but Visa keeps declining the payment because something on your website is being flagged as fraud.
A: Dear Danielle Monty, maybe your cards don\'t support our website,please check with your bank for this
Danielle Monty    Time: 2025-07-01 09:08
Q: My payment keeps getting declined because your website is being flagged as fraudulent
A: Dear Danielle Monty, maybe your cards don\'t support our website,please check with your bank for this
Evan M.    Time: 2025-07-01 07:36
Q: I used my points to redeem a frame, but my perscription will not fit it. May I have the points back?
A: Dear Evan,Don\'t worry. We have cancelled the redemption for you and the points will be credited back to your account later.
Holly Bernard    Time: 2025-07-01 07:08
Q: I had 928 or so points and I successfully redeemed 100 pts and put my glasses in my cart. I went back to my points mall and tried to redeem for the Pink Bartley glasses but it wouldn't proceed past the Points Mall screen. I refreshed and 500 pts are now gone and the Bartley set is not in my cart or anything. Can someone help me? This is the first time I'm trying to use my points and I'm not having the best experience. I also recently made a big order.
A: Dear Holly Bernard, Don\'t worry. We have cancelled the redemption of 500 for you and the points will be credited back to your account later. Then you can choose again
Juliann Rivera    Time: 2025-07-01 05:50
Q: Hey, just wondering if I can pay extra and have them all shipped expedited I think there’s seven in total. And I’m just now realizing that I could’ve paid an additional $20 to have them shipped much faster.
A: Dear Juliann Rivera, Do you mean the five orders that all need to be shipped with express? Order 80725010642069,80725010525594,80725010305224,80625301902439 and 80625301626585. We can ship these 5 orders together and put them in one parcel,then ship with express. Could you acept this?
Carol White    Time: 2025-06-30 13:21
Q: Prescription was changed after order. Order has old prescription.
A: Dear Carol White, We also saw your message in the after-sale. we\'ve updated to the correct Rx for you in the order.
Stéphanie    Time: 2025-06-30 09:31
Q: Hello, if we wish to order a prescription progressive glasses but specifically used while working on a computer, is there something that needs to be specify while ordering so that it will be better?
A: Dear Stéphanie, Firstly, we suggest you to get a computer Rx from your doctor. Secondly, we recommend you to choose blue light blocker.
brycegorum54     Time: 2025-06-30 08:41
Q: How long does it usually take I’m just wondering that’s all. I will leave to amarcorps in august 20 something and I was wondering will I get it before I leave
A: Dear Makayla gorum, We sent you email on June 27,but we didn\'t get your reply. we need to confirm the prescription with you. we can\'t open the Rx picture you upload in the order Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? and we also have corrected the address for you in the order
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