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Consulting Servive Center

Stacy Reynolds     Time: 2025-06-26 17:36
Q: How to use my points?
A: Dear Stacy Reynolds, you can log into our website with your account and there is a pointmall in your account. You can use points to redeem, if you are redeeming for frames, after redeeming the website will be redirected to the frame page of your choice, then you can add prescription and add it to the shopping chart.
Wilcox Carlen    Time: 2025-06-26 15:27
Q: Do you offer glass lenses?
A: Dear Wilcox Carlen, so sorry, We don\'t sell lenses separately.
Sarah Anne Bond    Time: 2025-06-26 14:51
Q: The PD on my prescription is 63 for right eye and 60 for left eye. However, the highest option is only 40 for selection when ordering. Should I just pick 40 for both eyes since it's the highest option??
A: Dear Sarah Anne Bond, Most adults have a PD between 54 - 74 mm. maybe it can\'t be 63 for right eye and 60 for left eye at the same time. Could you please send us the picture of your prescription and also tell us the frame you choose? Then we can check the correct PD for you
Lacey Elkins    Time: 2025-06-26 11:52
Q: Checking on order 80625131432194, the updates haven't updated since the 19th. Wondering will it will ship
A: Dear Lacey Elkins, After checking the staus of the order, it\'s expected to be shipped out today. And the tracking number will be updated to your order after it\'s sent out later.
Alexis Soresina    Time: 2025-06-26 11:10
Q: I was wanting to know if there was a National Provider Identifier Number?
A: Dear Alexis Soresina, sorry, we don\'t have this
Makayla gorum    Time: 2025-06-25 19:35
Q: it has my address at 8025 it should be 14316 Buckton Lane Matthews nc 28105.
A: Dear makayla gorum, We\'ve changed to the correct address for you in the order.
rodton     Time: 2025-06-25 14:45
Q: Good day wen an item is sold out do u get more in stock
A: Dear Rodton, It depends on exactly what the frame is. please tell us the name of frame, then we can check for you
sheliaannhowell     Time: 2025-06-25 13:21
Q: I paid for an order in the amount of 72.32 on June 18th. Trying to see where that shipment is.
A: Dear Shelia Howell, Could you please send us the order number to check? We can\'t find your order of amout 72.32 in our system by searching your email and name. the lats order after searching is placed in May 29.
jaylin mclennan    Time: 2025-06-24 16:21
Q: Hello i forgot to put my apartment number on my delivery address. My delivery address should be updated to 6402 weber rd Apt G10 corpus christi Tx 78413.
A: Dear Jaylin Mclennan, Please don\'t worry, we have corrected them for you
meagen49     Time: 2025-06-24 10:14
Q: Were are my glasses. I'm not able to track them . I didn't recieve an email that they have been shipped.
A: Dear Meagen Evett, We would like to tell you that we sent the email to your email address: meagen49@gmail.com About your order#80625181105239, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900488464
Veronica Moore    Time: 2025-06-24 09:44
Q: I received an email stating that I could use 3 codes on glasses orders for my birthday, but when I try to use the codes it replaces them rather than using them all at once. I would like to use the discounts all at once since I am ordering multiple pairs of glasses.
A: Dear Veronica Moore, We are sorry to tell you that three codes can not be applied to one order at the same time. We suggest you to choose one code to use.
Blanca Munoz    Time: 2025-06-24 07:26
Q: Where can I get the full bill so that I can file a claim with vision insurance?
A: Dear Blanca Munoz, We would like to tell you that we have emailed you the receipt, you can check your email later.
Frances    Time: 2025-06-23 17:40
Q: Can I just buy the frames or do I have to get lenses too? I was wondering if you sell just the frames? Please let me know. Thanks!
A: Dear Frances, we can only sell frames. please choose the \"Frame Only\" in the page
Angela    Time: 2025-06-23 16:57
Q: Hello, One of my PD measurements is smaller than I can select (it is 30). Is there a way around this? Thanks! -Angela
A: Dear Angela, Maybe because the frame you choose can\'t make your correct PD, please check the PD range in the page. You can choose a new frame that can make your PD
rose5970     Time: 2025-06-23 14:24
Q: Why have my glasses not even processed yet it’s been a while
A: Dear Jenn Williams, After checking the order, there is a cut edge frame in your order that is in the process of being cut. The production process for frames with cut edges is a bit longer than for other frames. The order is expected to be shipped out this week.
Beth Shortt    Time: 2025-06-22 09:57
Q: Hi if I would like 1.74 instead of 1.71 lenses how do I put this please as it does not offer it as an option? Beth
A: Dear Beth Shortt, Could you please send us the picture of your Rx and the frame you choose? Then we can check for you.
Pamela Samson    Time: 2025-06-21 16:40
Q: Hi Phyllis, I hope that you are doing well. I think of you often as I put my beautiful glasses on ( every day ) . I am trying to find the tint that I used for sun glasses . Ive searched and dont see it. I know it was gray and quite dark ( I have lost my last pair) Thank you kindly Pamela
A: Dear Pamela Samson, We would like to tell you that you can choose Phantom Black Tint .
Beth Shortt    Time: 2025-06-21 03:44
Q: Hello I would like 1.74 lenses as my prescription is -6.5, -7 how do I select this? It doesn't appear to be an option. Thanks.
A: Dear Beth Shortt, Could you please send us the picture of your Rx? and the frame you choose, Then we can check for you.
Linda Ruggiero    Time: 2025-06-20 20:31
Q: When will my new sunglasses be coming to me
A: Dear Linda Ruggiero, The order is expected to be shipped out today. And the tracking number will be updated to your order after sending out later.
Margaret Cooper    Time: 2025-06-20 16:50
Q: Order #80625141913313 Hi, I recently ordered and paid for express shipping. Will this order be delivered by July 1st?
A: Dear Margaret Cooper, The order is expected to be shipped out today. And the tracking number will be updated to your order after sending out later. S sorry we can not guarantee that it can be delivered by July 1, we can\'t control the logistics. But the order will be sent today.
Melissa McDonald    Time: 2025-06-20 15:59
Q: Hey, I was wondering if I could get a receipt so I can submit it for benefits ? Thanks!
A: Dear Melissa McDonald, We sent you the receipt for order 80625011958157 and order 80625011957126 with email, please check.
Maria Daniels     Time: 2025-06-20 05:14
Q: I'm trying to download your app and I don't see it. Vooglan. How can I download the app so I can take part in the $1 sale cuz it's not letting me utilize the $1 sale because it won't go through the app.
A: Dear Maria Daniels, We would like to tell you that you can click this link https://www.wherelight.com/pwa&mtm_campaign=pwa and follow the steps.
Donzetta Williams Hubisz    Time: 2025-06-19 19:44
Q: I would like to change something in my order 80625191837362. I accidentally picked clip on 010 but I wanted 004. Also 004 is on sale currently for $1.00. Can I cancel the order and reorder?
A: Dear Donzetta Williams Hubisz, We would like to tell you that we have changed the frame for you
Julie Osler    Time: 2025-06-18 15:04
Q: Hi guys I require the prerscription you currently have but NOT distant I require ADD closeup help please?
A: Dear Julie Osler, We would like to tell you that we have sent the photo of your previous order via email.
MaKenzie Klepsch    Time: 2025-06-18 12:08
Q: good day, My two pairs of glasses have been sitting in "processing" for a couple days now. I was wondering when they will be finished and shipped out. Thank you
A: Dear MaKenzie Klepsch, We would like to tell you that we will ship your order out this week.
brookedickson3333     Time: 2025-06-17 23:45
Q: My order still hasn't been shipped. If it isn't shipped by the middle of today so will need to cancel. (11 hours from now. I cannot keep waiting for this order to ship. It's going to be too late for my vacation and I cannot drive without these glasses.
A: Dear Kara Attebury, We are sorry to tell you that your order is being completed, and we can ship your order out today, are you sure that you want to cancel the order ? If you want to cancel order, we need to charge processing fee $11.5 based on our policy. So we will refund you the money $103.56 Would you please tell us your decision ?
Sanders Chloe    Time: 2025-06-17 19:02
Q: Is there anyway a representative could give me a phone call to the phone number on file to my account?
A: Dear Chloe Sanders, Please email us if you have any problem.
Rosanne Ramirez    Time: 2025-06-17 15:32
Q: The glasses I ordered on this other number 80625061436362 are photo chromic brown but it's not changing. I think you all forgot that party. Dono have to send them bk
A: Dear Rosanne Ramirez, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.
Nunn S.L.    Time: 2025-06-17 14:56
Q: Afternoon. Purchased a pair of black colored LIL glasses. Yesterday these broke in two places on the "square" side. Would like to have another pair sent ASAP as I don't have another pair as backup. PLEASE HELP! I see you now have floral, green. Would love these asap as possible. Willing to pay for expedited shipping and sending pics of broken frame.
A: Dear Shelida nunn, We\'re so sorry about this. Could you please send us the picture of the broken part? Then we can change for you.
Ninfa Guerra    Time: 2025-06-17 11:25
Q: Hello, I'm inquiring about my order number: 80625032228572, one of the glasses from the order is still being worked on, the number is 97112. It has been in factory status since June 9th, is there a problem? When will the order be finished and shipped?
A: Dear Ninfa Elledge, The glasses is in production. We just check the progress with factory. The order is expected to be shipped out tomorrow. The tracking number will be updated to your order after sending out later.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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