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Nadia Williams Time: 2025-08-07 23:15

Q: Hello, I would like to cancel my order, #20825072233387. I placed it by mistake. Thank you!

A: Dear Nadia Williams, Ok, we will cancel your order and will refund you the money.

Julia Juelich Time: 2025-08-07 22:01

Q: Hello! 3 pairs of the glasses that I ordered were very very large on me and end up giving me headaches, I don’t know if it’s cause I had the wrong distance on my prescription or what but is there a way I can change them or get them replaced as I can’t use them?

A: Dear Julia Juelich, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us which eyeglasses have problem first ?

schugg1965 Time: 2025-08-07 20:10

Q: I cant find the mirror Lense choices?

A: Dear customer, We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control. So you can not choose that now. Sorry for this.

Carol Williams Time: 2025-08-07 13:24

Q: I wish to return the frames I ordered as they are too narrow. How do I accomplish this?

A: Dear Carol Williams,We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

candice_dawn Time: 2025-08-07 13:20

Q: My items have said “Shipped” for 3 days but USPS has not received them. Why is this taking so long? I won’t be ordering from you again. I ordered glasses for my daughter from Zenni and we had them in less than an a week. I placed my order in July

A: Dear Candice McClain, We have checked your order which was placed on 25th July, and we would like to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

unwishedsiren95 Time: 2025-08-07 12:18

Q: Cancel my order (if it’s not already being made)

A: Dear Nevay Archuleta, Ok, we will cancel your order and will refund you the money.

Angela Heberlein Time: 2025-08-07 12:12

Q: What materials are your lenses made from? Are they polycarbonate? Trivex? etc...thank you

A: Dear Angela Heberlein,we would like to tell you that materials arethe resin.

Claudea Hunter Time: 2025-08-07 09:32

Q: 80725050810239 I have been charged twice for this order. I’m paying through Klarna I’ve been charged $303 twice

A: Dear Claudea Hunter, We have checked our payment platform and you paid twice. We will refund you the extra charge.

Clarissa Solis Time: 2025-08-07 09:06

Q: Hello, I made an order and wanted to see if I can get shipping expedited, I’m willing to pay the difference for shipping.

A: Dear Clarissa Solis, If you change the shipping method, the processing time is the same, are you sure that you still want to change it ?

Serrochia Sherfield Time: 2025-08-07 08:59

Q: Where is my order 20725281639522. I paid extra for advance shipping and still no updates.

A: Dear Serrochia Sherfield, We are so sorry to tell you that the frame #Misty LJD58038 black color in your order is discontinued.And we sent the emails to you, but you don\'t reply us, so we sent it again. If you can receive this email, please contact with us as soon as possible. Would you please choose a different frame on our website ? The price of the frame#Misty LJD58038 black color is $27.95, you can go to choose a frame which the price is around $28. We will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

akaqueen1 Time: 2025-08-07 08:50

Q: how do i change my password

A: Dear customer, We have reset the password for you and you can check your email.

Shiy-Anne Sheppard Time: 2025-08-07 06:49

Q: I placed an order on July 26 and used Klarna as my payment but my order still sits unpaid. My merchant order reference number is 20725261655565 and my Klarna order reference number is VT3P2BDC. I'm set to make 6 payments of $39.32 every 26th of the month. That total includes expedited shipping for $21.95. Being that my order hasn't even shipped due to a technical error on your end, I want that $21.95 refunded and I expect my order sent immediately, expedited, and at your expense. I have reported this to Klarna and they are awaiting my report of your response on the matter. I trust Klarna and have used them many many times so I trust that this will work out with no further problems. Please be in touch with me as soon as you are able to.

A: Dear Shiy, We are sorry for the delay, but we are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. About your order, we are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon. You will receive your package next week, please cancel the case, thank you.

sugarkookiezjewelry Time: 2025-08-07 06:31

Q: Hello, i place an order yesterday and it is going to my ex husbands address. Order number 20825061218268 Can you please correct it to: Mindy Mascaro 12403 E 40th st S Apt B Independence, MO 64055

A: Dear Mindy Mascaro, We would like to tell you that we have corrected it for you

gaguayo1748 Time: 2025-08-06 20:28

Q: I made an order but put the wrong shipping address

A: Dear Graciela Aguayo, We would like to tell you that we have corrected it .

Caroline Naud Time: 2025-08-06 15:33

Q: hello, my new prescription has Horizontal and vertical prism levels. There's not a separate spot to enter the vertical prism numbers. Also, My vertical prism is UP /Down. was not an option on the drop down list. Are you able to make my perscription? Please let me know. Thank you,

A: Dear Caroline Naud, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

mcampbell0110 Time: 2025-08-06 13:40

Q: I was told by your company that I would receive a refund IMMEDIATELY if I cancelled my dispute with paypal and that has not happened. Please refund me.

A: Dear Maggie Campbell, Thanks for your understanding, we will refund you the money $25.72 today.

kgrcedilla Time: 2025-08-06 10:05

Q: I’m following up about my order: 80725111255432, received a notification that it was shipped on July 29, 2025. When I checked USPS tracking number, it states “Pre-Shipment Shipping Label Created, USPS Awaiting Item PLANO, TX 75074 July 29, 2025, 4:23 am” I would like to know why it’s taking over a week for USPS to receive my order so that it may be on its way? Looking forward to your reply.

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

EMMA Flores Time: 2025-08-06 09:31

Q: Please where is my order I will be going out of town next weekend. HELP. emma

A: Dear EMMA, We would like to tell you that your item arrived at USPS facility in DALLAS, TX 75211 on August 6, 2025 at 10:41 pm. The item is currently in transit to the destination. You will receive it soon.

Andrea Bruinsma Time: 2025-08-06 09:25

Q: I forgot to update my shipping address and need to change how do I do so?

A: Dear Andrea Bruinsma, We would like to tell you that we have corrected it.

ruthpaige Time: 2025-08-06 06:47

Q: What is the tracking information for my order?

A: Dear Ruth Danoff, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50326924637&requester=WT/trackdetails

jntfrias J Time: 2025-08-06 05:45

Q: My shipping information is not tracking properly. Just states label was created. How else can I track my package it has been shipped?

A: Dear customer, We would like to tell you that your item arrived at the USPS facility in OLATHE, KS 66061 on August 6, 2025 at 9:54 pm. The item is currently in transit to the destination. You will receive it soon.

pamstanley1962 Time: 2025-08-05 19:29

Q: I paid for faster delivery when will they be shipped and when will I get a tracking number

A: Dear PAMELA STANLEY, We would like to tell you that we will ship your order out this week.

taylorleannbrown99 Time: 2025-08-05 18:43

Q: Where are my glasses?

A: Dear Taylor Brown, We would like to tell you that your package has arrived at Facility in Mebane, NC, United States You will receive it soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50332877016&requester=WT/trackdetails

spannalf Alfredel Time: 2025-08-05 16:26

Q: Order# 80725280320291 Where is my order?....I paid for advance shipping.

A: Dear Alfredel Spann, We would like to tell you that your item departed USPS facility in GREENSBORO NC DISTRIBUTION CENTER on August 5, 2025 at 10:53 pm. The item is currently in transit to the destination. You will receive it soon.

S Time: 2025-08-05 11:54

Q: Hi, thank you for giving me the points for the 2 other reviews. I did 7 more with pictures. I saw it was 200 points per picture and review but each time I submit one it doesn’t process. I was wondering if that still was active or if it’s just temporarily down. I still have more glasses to submit a 5 star review for and picture and was wondering if it could load the points in afterwards or how to retrieve the points each time.

A: Dear Cheyenne Adams, we are sorry to tell you that points will not be credited immediately. Please wait for a while .

Vincia Colbourne Time: 2025-08-05 10:43

Q: Can a color frame be changed during the time of processing the order?

A: Dear Vincia Colbourne, Please tell us the frame you want to change so that we can change it for you, thank you.

Amber Hardy Time: 2025-08-05 09:07

Q: Why hasn’t my order been shipped out yet? 80725162115477

A: Dear Amber Hardy, We would like to tell you that we have shipped your order out. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900635400

jmanuelcruzb Time: 2025-08-05 08:27

Q: Hi, I wanted to know the status of the order, thank you very much

A: Dear customer, Please tell us the order number first so that we can check it for you, thank you.

Veronica Moore Time: 2025-08-05 08:12

Q: I placed an order on July 21st. I received a shipping update on July 29th. It has now been a full week and the shipping status is still showing "label printed" and has not yet been shipped out. When should I expect my order to be sent? Order # 80725211432060

A: Dear Veronica Moore, We would like to tell you that your item arrived at the DES MOINES IA DISTRIBUTION CENTER destination facility on August 5, 2025 at 9:16 pm. The item is currently in transit to the destination. You will receive it soon.

yiseniasoto Y Time: 2025-08-05 04:23

Q: My frame broke. This is the second time I am reaching out. I already e-mailes a picture of the frame. Please help me in fixing them.

A: Dear Yisenia Soto, We are sorry to hear that, and we have replied your email, it seems that you don\'t receive it. And we are sorry to tell you that we don\'t receive the photo of broken glasses, would you please send it to us again ?

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