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Jamie Haberern Time: 2026-04-14 20:50

Q: Hi. Looking for the status of my order. I did not get a receipt, therefore I do have an order number. When can I expect my order?

A: Dear Jamie Haberern, We would like to tell you that we will ship your order out this week.

Lori A Stepancich Time: 2026-04-14 18:44

Q: Can you order these frames to use as reading glasses? No prescription.

A: Dear Lori A Stepancich, Would you please tell us which frame you want to order ?

Kei Gentry Time: 2026-04-14 15:12

Q: Hi I placed and order April 5th and have no gotten an estimated delivery date yet.

A: Dear Kei Gentry, We are so sorry for the delay. We are sorry to tell you that the frame#Bar is out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order out soon.

Lauren Grande Eighmy Time: 2026-04-14 14:48

Q: My most recent order has arrived but the lenses on the tortoise shell glasses are not centered, the prescription is correct but I have to deeply angle the glasses to be able to see. My order number is 80326301649566 and the glasses im referring to are the Carolyn in tortoise shell. I would just like a remake of the glasses if possible. Thank you, Lauren

A: Dear Lauren Grande Eighmy, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Brooke Parker Time: 2026-04-14 14:17

Q: Hi I wanted to know if I have warranty for my clear glasses I need a new pair the broke and I wanted to know if I could use my warranty

A: Dear Brooke Parker, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

nasimmer Time: 2026-04-14 11:34

Q: Is there a way to track my order?

A: Dear customer, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on April 14, 2026 at 8:51 am. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106203352384

Kathleen Natomagan Time: 2026-04-14 10:50

Q: Hi I would like to return my glasses they're wrong size. Too small for me.

A: Dear Kathleen Natomagan, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

chloeg1225 Time: 2026-04-14 10:11

Q: I emailed you guys about a week ago and stopped getting responses regarding my broken glasses. Would you guys be able to replace it or should I get new ones? They suddenly snapped.

A: Dear Chloe Gordon, We would like to tell you that you don\'t need to pay money. Do you want us to remake glasses ?

Meaghan Long Time: 2026-04-14 05:24

Q: Hi! I am just curious why my glasses have taken so long to get to me. I have never had them take this long and I have been without glasses for weeks now because of the delays. I’ve never had this issue with Wherelight ever. I normally get it within a week or so but it’s been longer than that. I recommend Wherelight to all my friends and now I don’t know if I’ll be able to with how long it’s taken this time around

A: Dear Meaghan Long, Due to U.S. customs and tariff policies, to help avoid potential high fees for you, your package was first shipped via UPS from our facility in China to our U.S. transit hub. From there, it will be delivered to you via a U.S.-based express carrier UPS. So the shipping time is longer than before. But we would like to tell you that you will receive your package tomorrow.

Cam Atkins Time: 2026-04-13 13:03

Q: all glasses i try on are way to big, i see where you can change size but it does not show smaller lense when i try on

A: Dear Cameron, Would you please tell us which frame you want to try on ?

Jenni Reavis Time: 2026-04-13 12:21

Q: I really need to order a couple pairs of glasses. I already had my eye exam done...have my RX, and not sure how to order? Have no idea what size either. I also know I need blue-ray in the lenses bc I spend most of my time on a computer. Do you have video tutorials or someone who could walk me through the process? Thank you so much

A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to order ?

Amanda Perry Time: 2026-04-13 12:17

Q: The recent pair of glasses I ordered showed a solid pink background but they're actually translucent and I would have never ordered them if I had known. They look nothing like the picture

A: Dear Amanda Perry, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Lourdes Panet Time: 2026-04-13 10:39

Q: I’ve order the offer of 3 glasses but I just want to keep 1 of them and return the other 2 because they don’t fit me well. What can I do? Are you going to give me the 50% credit for those 2 or do I have to return the 3 of them to get that credit? Also, in this case; Do I have to pay the shipping for the return? My order number is 80226211311165

A: Dear Lourdes Panet, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Lourdes Panet Time: 2026-04-13 10:30

Q: 80226211321165 That’s my order number

A: Dear Lourdes Panet, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Lavina Wagner Time: 2026-04-13 09:23

Q: Hello, I received my order and I love the frames however the bifocal is off and I cannot wear them. What is the process for exchange or return? Thank you, Lavina Wagner Order # 20326201105460

A: Dear Lavina Wagner, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Euralonderh Time: 2026-04-13 05:35

Q: Hello, Thank you I rec'd all three pair. However on order#DZ2246 is incorrect they should have been transition from light to dark also. I need to send this pair back, please let me know how can this be corrected. Thanks Euralonder Hayslett

A: Dear Euralonder Hayslett, We have checked your order and we are sorry to tell you that you ordered normal tint for this pair, not transition tint. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $120 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Tammy Marzullo Time: 2026-04-13 05:06

Q: The shipping label was created April 10 at 6 AM. There have been no updates. Have they shipped? If so, can I please get an ETA?

A: Dear Tammy Marzullo, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Amanda Kramer Time: 2026-04-13 04:38

Q: Hello I ordered my glasses on April 4th and it’s 10 days later and it still says processing. I’m wondering how much longer it’s going to be processing for before it it ships. Order number: 80426040936574

A: Dear Amanda Kramer, We would like to tell you that we will ship your order out this week.

Leah R Time: 2026-04-12 21:34

Q: Hello, I received my order, but would like to return one of the pairs of glasses. The Zinnia pair. They are too small and hurt on the nose. I would like to order them in the Medium size. Please advise. Thank you!

A: Dear Leah, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Emmalee Fowler Time: 2026-04-12 20:06

Q: I cannot find the option for Mirrored Lenses. (Sunglasses.) Does WhereLight not offer them anymore?

A: Dear customer, We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control. So you can not choose that now. Sorry for this.

nariamlopezortiz Time: 2026-04-12 18:38

Q: 80426120740168 realice este pedido pero ahora que verifique no está realizado correctamente no me da la opción de a?adir la receta con la cantidad de aumento que necesito de acuerdo a mi necesidad.

A: Dear Nariam, We would like to tell you that we can add prescription lenses for you. But we need to charge you price difference of lens $5, would you please tell us whether you can accept it ?

leannebergey Time: 2026-04-12 13:30

Q: How long does it usually take to get my glasses? I ordered on 3/23 and the last update was made on 4/8 but it’s 4/12 now. Will I get them soon?

A: Dear customer, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004303921869

Lopez Titan Time: 2026-04-11 15:42

Q: How do I cancel my order?

A: Dear Lopez Titan, We are sorry to hear that,would you please tell us the reason why you want to cancel the order ?

wwar1957 Time: 2026-04-11 14:40

Q: How do I modify my order i brought one pair and now it's get one free with in 2 days after I paid for mine

A: Dear customer, We are sorry to tell you that you have used get10 discount in the order and your order also has been shipped out. We can not change the order for you now, sorry for this.

clarke.lakisha Time: 2026-04-11 06:38

Q: I need an itemized receipt for this order number 80426011850547 Thank you Please send to email above.

A: Dear Clarke, We would like to tell you that we have emailed you the receipt.

emodrums Emery Time: 2026-04-10 16:03

Q: While wearing my glasses, I heard a loud pop and did not get hit by anything but my frame cracked. It's hardly holding the lense in. Can you send replacement frames? This has never happened with a pair of glasses I've had. I'm very careful with them and not had them long. Refer Order: 80126171430462

A: Dear Emodrums Emery, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Brenda Lacy Time: 2026-04-10 13:37

Q: I am looking for a frame called Canto. How do I find it without going through all of the frames? Thanks, Brenda

A: Dear Brenda Lacy, We would like to tell you that you can find it here: https://www.wherelight.com/eyeglasses/frames/rectangle-business-eyeglasses-4946.html

Tina Viar Time: 2026-04-10 12:52

Q: Hi! Do you have readers that are clear on the top? Thank you!

A: Dear Tina Viar, We are sorry to tell you that we don\'t have these readers.

leahs1977 Time: 2026-04-10 08:54

Q: I have been trying to find a pair of glasses and have had to remove wishlist glasses one by one because the PD is not allowed. I have a normal face. A pd of 60. All fames that match my physical measurements are not able to be ordered on your site. I would like to know how someone is supposed to order glasses from your site if they don’t have a face the size of a giant? The kids frames that allow PD of 60, do NOT FIT. They are WAY too small, temple arms too short. I do not have unusual measurements. Can you explain this to me? Explain in a way that doesn’t include childish language of describing how glasses are made and how they are sized differently depending how they sit on face? EVERY SINGLE PAIR I HAVE TRIED IN MY WISHLIST EXCLUDES MY PD. I searched using a filter to include PD of 60.

A: Dear customer, We are sorry to hear that,would you please tell us which frame you want to order ?

Karla Meyer Time: 2026-04-10 06:45

Q: WHERE is my order I placed in 4/1/26 for $14.09!! Don’t ask me for my order number because you never responded to me with an order number. But you happily took my money. Funny how that works.

A: Dear Karla Meyer, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 2:29 pm on April 10, 2026 in MOUNTAIN PINE, AR 71956. Do you check your mailbox ?

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