Consulting Servive Center

A: Dear Marley Cunningham, Ok, we have changed index to High Index Pro 1.61 index.

A: Dear Christopher Urbano, We are sorry to tell you that we don\'t sell lenses separately.

A: Dear Tania Ayala, We are sorry to tell you that you chose no tint in the order, but you chose Bluelight Blocker. Do you mean that you want to add a tint ?

A: Dear Tania Ayala, We are sorry to tell you that you chose no tint in the order, but you chose Bluelight Blocker. Do you mean that you want to add a tint ?

A: Dear Nicholas Vriniotis, We would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541015516553

A: Dear customer, We would like to tell you that some of our frames are made of nickel.

A: Dear customer, We are sorry to hear that, but do you contact your card bank ?

A: Dear Ross Jeanette, We are sorry to hear that,would you please tell us whether your package was broken when you received it ?

A: Dear Jane Hartman, We need to confirm the prescription with you since your sph value of right eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Jennifer Walker, We are sorry to hear that,would you please tell us which pair is small ?

A: Dear Jessica Pilbeam, Ok,we\'ve recreated it, you can pay it now.

A: Dear customer, We are sorry to tell you that we don\'t receive your reply after we sent many emails to you. In order to making sure that you will not receive incorrect glasses, we cancelled your order and refunded you the money since we don\'t receive your reply. Thanks for your understanding.

A: Dear Dana Hensley, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Felicia Scott, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541015687789

A: Dear Kayla Powell, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear customer, Thanks for your understanding. We would like to tell you that we have changed frame and you can check the picture below. We will remake eyeglasses#Ingeborg 8506 orange for you.

A: Dear Kerri Aebersold, Sorry, would you please tell us order number first ?

A: Dear Angela, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541016191032 And do you log in correct email account ?

A: Dear Elke Glock, We would like to tell you that select lens tint in Lens Type directly.

A: Dear Enid M Allende, Please don\'t worry, if you don\'t receive it next week, you can contact with us, we will remake order for you.

A: Dear Ashley Concepcion, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. But concerning your case, we can refund you money $10.97, would you please tell us whether you can accept it ?

A: Dear Carmen Hammon, Yes,we received it.We have checked your prescription and the prescription you filled is correct. We would like to tell you that your order is being processed now.

A: Dear customer, About order#81125211346043 and order#81125211327330, we have shipped them out. So we can not cancel order for you. But we can offer you a $120 coupon, would you please tell us whether you can accept it ?> About order#81125211338488 and order#81125211334479, you didn\'t pay for them, we will cancel them for you directly.

A: Dear Elijah Gaud, We would like to tell you that we have corrected it for you

A: Dear Abby Yingling, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Monica, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $25 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Nellie Lockhart, We need to confirm the prescription with you. The prescription you entered in the order is different the one you uploaded. Would you please tell us which one is correct ?We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

A: Dear Taneshia Williams, Do you contact with your bank about this ?

A: Dear Kimberley Jordan Adams, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear customer, Sorry, would you please tell us whether the order numbers are 81125211346043, 81125211327330, 81125211338488 and 81125211334479 ?