Consulting Servive Center

A: Dear Julie Fleten, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900611060 Your item departed the USPS facility in COPPELL TX DISTRIBUTION CENTER on July 23, 2025 at 8:22 pm. The item is currently in transit to the destination.

A: Dear Minerva Tovar, we would like to tell you that we have sent the email to you, but it seems that you don\'t receive it, we will send it to you again.

A: Dear Minerva Tovar, we would like to tell you that we have sent the email to you, but it seems that you don\'t receive it, we will send it to you again.

A: Dear Deborah Johnston, please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first.

A: Dear Marla Shapiro, We are sorry to hear that, please don\'t worry, you can tell us how to correct mistake, we can change it for you directly.

A: About the order#80525160744235, we have checked the tracking information and it might be lost in transit. About the order#80624040717341, you placed this order on 4th Jun, 2024. We shipped it out on 12th Jun, 2024. Are you sure the order number is correct ? Would you please double check the address you filled in the order? Is it correct ?

A: Dear Loyda Santos, We have replied your previous email, but it seems that you don\'t receive it . So we sent it to you again. We would like to tell you that your item arrived at the USPS facility in WARRENDALE PA DISTRIBUTION CENTER on July 23, 2025 at 9:54 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Loyda Santos, We have replied your previous email, but it seems that you don\'t receive it . So we sent it to you again. We would like to tell you that your item arrived at the USPS facility in WARRENDALE PA DISTRIBUTION CENTER on July 23, 2025 at 9:54 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Maddick Schulz, Ok, we have added it for you

A: Dear Shannon Austin, We are so sorry to tell you that the frame #Astrid 819 blue color in your order is discontinued. And we sent many emails to you, but you don\'t reply us, if you can receive this, please contact with us as sson as possible. Would you please choose a different frame on our website ? The price of the frame#Astrid 819 blue color is $12.95, you can go to choose a frame which the price is around $15. We will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

A: Dear Pammie Parker, Sorry, did you meansure it by yourself ? Do you confirm it with your doctor ? Because the PD value 74 is big, so we want to double check it.

A: Dear Mills Nicole, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.

A: Dear Kara Brooke Walker, We have checked the tracking information and it shows your item was delivered in or at the mailbox at 9:02 am on July 23, 2025 in SILOAM SPRINGS, AR 72761. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900588805

A: Dear Paul Jaime Jr, We are sorry to hear that, would you please tell us whether you feel dizzy or fuzzy when you wear these glasses ?

A: Dear Candice Wesley, Ok, we will process your order immediately.

A: Dear Christiana Wattley, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.

A: Dear Jana Rodgers, We are sorry to hear that,we have checked the tracking information. It shows that the delivery date will be provided as soon as possible and they\'ve corrected the street number, and the package is on its way to the updated address. Do you contact with your local UPS office ?You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50316997800&requester=WT/trackdetails

A: Dear Jana Rodgers, We are sorry to hear that,we have checked the tracking information. It shows that the delivery date will be provided as soon as possible and they\'ve corrected the street number, and the package is on its way to the updated address. Do you contact with your local UPS office ?You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50316997800&requester=WT/trackdetails

A: Dear APRIL WISE, We are sorry to hear that, would you please tell us which pair has problems ?

A: Dear Earnest Powell,we sent many emails to you and confirm the PD value with you since the PD values you filled in the order are different. And we also need to confirm the Rx with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And would you please tell us your correct PD value ? But we never received your reply. Please contact with us as soon as possible if you receive this message.

A: Dear customer, We are sorry to hear that,would you please tell us which pair you want to return first?

A: Dear Carrena Murielle,We sincerely apologize for any inconvenience you may have experienced. Please help put the photochromic glasses on a piece of white paper and place them outside in the strong sunlight for 5 minutes, then take a picture and provide pictures to us. Our technician will check the cause. By the way, please don\'t put the photochromic glasses in the car, as the protective film on the car glass will affect the sunlight exposure and affect the effect of the photochromic glasses.

A: Dear Alfredel Spann, We are sorry to hear that, and please tell us which pair is not good first, thank you.

A: Dear Jennifer Harrington, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50320298478&requester=WT/trackdetails

A: Dear Jovie Jasper, Please don\'t worry. We have corrected it for you.

A: Dear Araceli Hernandez, we have sent the receipt to you via email, you can check it later.

A: Dear Misty Fulton, We are sorry to hear that, please don\'t worry, would you please double check the address you filled below ? Is it correct ? 415 Hayward Bishop Way,Senoia,GA,30276,US .

A: Dear Jada Dodds,We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.

A: Dear Ian Bohmfalk, We are sorry for the delay, we will ship your order out this week.

A: Dear Nikkhah, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.