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Consulting Servive Center

Alicia Ojeniyi    Time: 2025-08-10 18:19
Q: Hello, I entered the wrong PD. Please change to 67. Order# 80825101811261 Thank you!
A: Dear Alicia Ojeniyi, We would like to tell you that we have correct it for you
mckenziesmith49     Time: 2025-08-09 18:01
Q: Cancel order #0825072119042
A: Dear McKenzie Smith, Ok, we will cancel the order # 80825072119042 and will refund you the money
Crystal    Time: 2025-08-09 13:57
Q: Hello I made an order August 5, 2025 for this 20825052137023, it hasn't been sent out yet, currently in processing. I then made this order today 8/9/2025, 20825091330009. Well, you-all didn't have this sale I don't believe when I made my first order on 8/5. Is it possible I can get the BOGO with the same prescription made on the 5th as well as with the order made today 8/9? I went ahead and asked to cancel the order for 8/9 if you aren't able to switch it. I would really appreciate it. Thank you
A: Dear Crystal, We can combine two orders and change the discount to bogo discount. Then we will refund you the price difference $22.79, would you please tell us whether you can accept it ?
Laura Bibb    Time: 2025-08-09 13:52
Q: I've received my order but one of the frames looks nothing like the picture online. I was wondering if I could exchange them for a different pair. The frames are Ibbie (16088).Thank you!
A: Dear Laura Bibb, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
lagail1226     Time: 2025-08-09 13:42
Q: Hello I would like to cancel this order I just made about five minutes ago. I didn't realize you-all were having this sale bogo sale. Order #20825091330009 please cancel. thanks
A: Dear Crystal, We can combine two orders and change the discount to bogo discount. Then we will refund you the price difference $22.79, would you please tell us whether you can accept it ?
Benjamin Frech    Time: 2025-08-09 13:27
Q: Why was my order cancelled? When will my payment be refunded?
A: Dear Benjamin FrechL, We are sorry to tell you that we sent you many emails since the frame #Fonda BJ53021 brown color can\'t make your PD value 57, but you still don\'t reply us, in case of making incorrect glasses, we canceled your order and refunded you the money first. If you still want the order, please choose other smaller frame and place a new order directly. If you have any questions, please contact us when you are free.
Natasha davault    Time: 2025-08-09 11:57
Q: It didnt apply my new customer coupon to my order
A: Dear Natasha davault, We are sorry to hear that,would you please tell us which order you want to be applied your new customer coupon ?
Lexa Caban    Time: 2025-08-09 09:32
Q: I would like to get a refund from the last order
A: Dear Caban Lexa, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.
Maria Gema Teran    Time: 2025-08-09 07:06
Q: Good Morning, I am mostly disappointed in my second order Delivery special after paying for faster delivery, as of today Aug.9 I have not received my order Jul 18, 2025 04:34:20 Order# 20725180434204 (CNDFY20725180434204 ) and DHL has no further information since ....ARRIVED AT FACILITY - PARTNER, Friday, August 8, 2025 at 6:29 p.m. Local time, MISSISSAUGA, Could you please look into this ?? Since the first order was shipped right away I was led to believe that your company would continue it's great service and order for the 2nd and 3rd time, something I'm begining to have doubts. Thank-you
A: Dear Maria Gema Teran, We are sorry for the delay, please don\'t worry, you will receive the package this week. You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315441053720
Tara Paradise Dwyer    Time: 2025-08-09 05:56
Q: Order #20725021450148. Can you help me exchange these? I entered my prescription wrong and am having trouble seeing out of the glasses. I love them and want to make sure I can wear them. I apologize for my error. I have been in e-mail contact with Phyllis too. I am so sorry and hope you can help me get these right. Thank you!
A: Dear Tara Paradise, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $120 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?
paleopiratemama     Time: 2025-08-08 20:40
Q: I got about 8 pr of readers, I love them so much , but if I get a frame with no lense, is there a way to get a clear lense that I can see out of? and not a reader so I can wear just to look cute. Also can I get sunglasses in ANY frame or jsut certain ones, and these would also be non prescription, I have had lasik and I just need readers but I want to wear glasses sometimes wihtout the reader part in them, never thought I would say that but they are SO cute and comfortable!
A: Dear customer, Sorry, do you mean that you want to return the glasses to us and add other lenses in these frames ?
Veronica Skaar    Time: 2025-08-08 18:57
Q: Hello. My most recent order was mostly great! I love the clip on lenses! I did notice that one of the sets of lenses is missing the magnet on one side. The clip doesn’t stay as well without it. Thanks!
A: Dear Veronica Moore, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Robin Hession    Time: 2025-08-08 17:21
Q: I paid for expedited shipping and got a notification it’s in pre shipment but it never moved again and it’s been longer than the time frame I paid to get my order within.., why did I pay the extra $10 if it wasn’t going to come in that time frame?
A: Dear Robin Hession, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
Gtruestory     Time: 2025-08-08 13:00
Q: On my cylinder for both eyes it says +0.25 Your only option is -0.25. Is this the same?
A: Dear customer, Would you please tell us whether you want to order bifocal with line lenses ?
Ashli Dobbs    Time: 2025-08-08 11:42
Q: I paid extra for the solar shifting lenses, but they are no good at all in blocking sunlight. The lenses barely shift at all, and do not block any sunlight. The glasses are basically useless as sunglasses.
A: Dear Ashli Dobbs, We are sorry to hear that, but do you mean that you want to order transition lenses ? We have checked your order and you ordered normal sunglasses, not transition lenses.
Alyssa    Time: 2025-08-08 10:19
Q: Hi, how do you choose which color clip-ons you want to order? Looking at "clip on 005" and want polarized lenses. Please let me know! Thank you!
A: Dear Alyssa, if you order clip on 005, you will get 5 clip-ons.Because the clips are colored, we recommend that you do not choose lenses tint.
Shy    Time: 2025-08-08 09:18
Q: I reviewed & submitted pics of 15 more glasses a couple days ago ???? loveee them and can’t wait to receive my new pairs with my new prescription
A: Dear Shy, Thanks for your support !!!
Angela White    Time: 2025-08-08 08:56
Q: The prescription and past orders are all deleted....
A: Dear Angela White, We are sorry to hear that, but do you log in correct email address ?
spies.jennifer     Time: 2025-08-08 08:49
Q: Hi, is it possible to get a proper invoice/receipt that states your name and address for my insurance company? It also needs to state the country where the services were rendered. thank you.
A: Dear Spies Jennifer, We would like to tell you that we have sent it via email.
tinypoodle2016     Time: 2025-08-08 08:17
Q: Hi! I placed my order before the beginning of August and I paid for express shipping and my eyeglasses are still not here yet and the tracking number does not work for my order. Is there anyway you can give me an actual tracking number or to speed up my delivery process like the one I paid for?
A: Dear Megan Szot, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
atayhrt26     Time: 2025-08-08 06:53
Q: Hello, I have ordered 4 pairs of eyeglasses and two of them do not fit right, or look right with my face, and make me feel a little dizzy. I would like to return them or exchange them for different pairs. The order number for the first one is 80725180924028, the ones I need to return are called Welcome. The other order number is 80725160832500 they are called Hecate.
A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
suerorut     Time: 2025-08-08 02:57
Q: I put my old asters I move est I do
A: Dear Rut Suero We would like to tell you that we have corrrect it for you
Nadia Williams    Time: 2025-08-07 23:15
Q: Hello, I would like to cancel my order, #20825072233387. I placed it by mistake. Thank you!
A: Dear Nadia Williams, Ok, we will cancel your order and will refund you the money.
Julia Juelich    Time: 2025-08-07 22:01
Q: Hello! 3 pairs of the glasses that I ordered were very very large on me and end up giving me headaches, I don’t know if it’s cause I had the wrong distance on my prescription or what but is there a way I can change them or get them replaced as I can’t use them?
A: Dear Julia Juelich, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us which eyeglasses have problem first ?
schugg1965     Time: 2025-08-07 20:10
Q: I cant find the mirror Lense choices?
A: Dear customer, We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control. So you can not choose that now. Sorry for this.
Carol Williams    Time: 2025-08-07 13:24
Q: I wish to return the frames I ordered as they are too narrow. How do I accomplish this?
A: Dear Carol Williams,We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
candice_dawn     Time: 2025-08-07 13:20
Q: My items have said “Shipped” for 3 days but USPS has not received them. Why is this taking so long? I won’t be ordering from you again. I ordered glasses for my daughter from Zenni and we had them in less than an a week. I placed my order in July
A: Dear Candice McClain, We have checked your order which was placed on 25th July, and we would like to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
unwishedsiren95     Time: 2025-08-07 12:18
Q: Cancel my order (if it’s not already being made)
A: Dear Nevay Archuleta, ​Ok, we will cancel your order and will refund you the money.
Angela Heberlein    Time: 2025-08-07 12:12
Q: What materials are your lenses made from? Are they polycarbonate? Trivex? etc...thank you
A: Dear Angela Heberlein,we would like to tell you that materials arethe resin.
Claudea Hunter    Time: 2025-08-07 09:32
Q: 80725050810239 I have been charged twice for this order. I’m paying through Klarna I’ve been charged $303 twice
A: Dear Claudea Hunter, We have checked our payment platform and you paid twice. We will refund you the extra charge.
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