Consulting Servive Center

A: Dear customer,we have shipped your order out. You can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6047528284172

A: Dear customer, Yes.

A: Dear Judy Leggatt, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Camarie Wallin, We would like to tell you that you used card 414718***0401 . But we find that you refused the payment.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Sophie Lyons, Sorry, would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear customer, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

A: Dear Arleen Rivera, We would like to tell you that we have corrected it for you

A: Dear Terri Precure, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Janel Tepp, Thanks for your understanding. We would like to tell you that we have changed PD value. We will process your order immediately.

A: Dear Kelape Bailey, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Tonie Duckworth, Would you please tell us which frame color you want ?

A: Dear Hall James, Thanks for your understanding. We have emailed you the code, you an check it later.

A: Dear Arica Jones, Ok, we will delete your account.

A: Dear customer, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596390277913

A: Dear customer, We are sorry to tell you that the address you filled in the order is incorrect. We have corrected it now, when we receive the package, we will redeliver it to you.

A: Dear Sophie Lyons, We are sorry to hear that,would you please tell us which pair you want to return and the reason ?

A: Dear customer, We would like to tell you that the address you filled in the order is correct.

A: Dear Alexis Scruggs, We would like to tell you that we will ship your order out this week.

A: Dear SWilliams.Mack, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which pair you want to order ?

A: Dear Tonie Duckworth, Would you please tell us which new frame you want ?

A: Dear Yatisha Lad, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

A: Dear Dudley Gayle, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596390977783

A: Dear Charletta Barringer, We would like to tell you that you will receive it this week.

A: Dear Charletta Barringer, We would like to tell you that you will receive it this week.

A: Dear Hall James, We are sorry for this, we have checked the original Rx, we find that the Rx you filled in the order is different from the original Rx, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear customer, We have reset the password for you and you can check the new password in your email.

A: Dear customer, We would like to tell you that we have shipped your order out. Your item departed USPS facility in ST LOUIS MO PACKAGE SORTING CENTER on May 12, 2026 at 10:53 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear customer, We are sorry to hear that,would you please tell us whether you want transition glasses ?

A: Dear customer, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .