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Yasmin lopez Time: 2025-08-13 21:10

Q: Porque no llegan mis lentes

A: Dear Yasmin lopez, We need to confirm the prescription with you since your prism value .And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. And please take a photo of your prescription and attach it in the email so that we can check it for you . Thank you.

Yasmin lopez Time: 2025-08-13 21:09

Q: Cuando llegan mis gafas???

A: Dear Yasmin lopez, We need to confirm the prescription with you since your prism value .And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. And please take a photo of your prescription and attach it in the email so that we can check it for you . Thank you.

Yasmin lopez Time: 2025-08-13 21:08

Q: Mis lentes no me han llegado hace 2 Selmas ya

A: Dear Yasmin lopez, We need to confirm the prescription with you since your prism value .And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. And please take a photo of your prescription and attach it in the email so that we can check it for you . Thank you.

richardthompsonfeirn Time: 2025-08-13 20:54

Q: I have a prescription with prism that i downloaded but the way the Dr wrote it doesn’t fit into your template. Will you just use the prescription as downloaded or what do i do

A: Dear customer, We would like to tell you that you can email us the photo of your original Rx and we will check it for you.

Amber McEwanWatson Time: 2025-08-13 17:42

Q: Hi! When ordering the clip on 10, does this include the frames and all the clip on attachments? Or do I need to add the clip on lenses separately in cart?

A: Dear Amber McEwanWatson, We would like to tell you that glasses#the clip on 10 includes the frames and all the clip on attachments. You don\'t need to add the clip on lenses separately in cart.

Geri Parisi Time: 2025-08-13 15:21

Q: I paid $20 on 5 day shipping two weeks ago, and my glasses still are not here.

A: Dear Geri Parisi, We are sorry to hear that,we have checked tracking information and it is processing at UPS Facility in Cleveland, OH, United States You will receive it soon.

benita_holt Time: 2025-08-13 15:02

Q: Order in error please cancel 80825131443026

A: Dear Benita Holt, Ok, we will cancel it and will refund you money.

benita_holt Time: 2025-08-13 15:01

Q: Cancel this order 80825131443026

A: Dear Benita Holt, Ok, we will cancel it and will refund you money.

Lovelace-Holsey Cherish Time: 2025-08-13 12:02

Q: ordered my glasses on the 2nd paid for advanced delivery its been 12 days and still no change from processing and no updates.

A: Dear Lovelace Holsey Cherish, We need to confirm the prescription with you since your prism value .And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. And please take a photo of your prescription and attach it in the email so that we can check it for you . Thank you.

Erin Martin Time: 2025-08-13 11:49

Q: Ho sorry to bother but when ordering the glasses I put my address but I didn’t put which apartment is there any ways I could cancel the order and try it again and put my apartment I stay in

A: Dear Erin Martin, We would like to tell you that we can add apartment number in the address, but would you please tell us your apartment number ?

Wilfredo Perez Time: 2025-08-13 11:16

Q: Que debo hacer con los que no me sirvieron a donde y como los devuelvo gracias

A: Dear Wilfredo Perez, Thanks for your understanding. We would like to tell you that we have changed frame to frame#Vibe 11012 in silver color. We will remake eyeglasses for you.

Wilfredo Perez Time: 2025-08-13 11:16

Q: Saludos y gracias por su excelente servicio si estuve viendo y me interesa el modelo Vibe color Silver pues es el tama?o más grande y se ven muy bien gracias

A: Dear Wilfredo Perez, Thanks for your understanding. We would like to tell you that we have changed frame to frame#Vibe 11012 in silver color. We will remake eyeglasses for you.

Dani McKee Time: 2025-08-13 10:41

Q: order #80825131017424 am i able to change an iten in this order or is it too late. i ordered the wrong pair on the womens glasses

A: Dear Dani McKee, Would you please tell us which item you want to change ?

Shannon Howard Time: 2025-08-13 10:34

Q: Hi, I've ordered several pair of glasses from you and have had to reorder because the frames have cracked. One pair i was able to have resent because I was within the 30 day time frame. How do I know if I reorder a pair that I won't have the same experience. Please advise.

A: Dear Shannon Howard, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Torres Brenda Time: 2025-08-13 09:26

Q: Order number: 80825130904296 I received the purchase confirmation for the glasses by email, but the zip code is incorrect: 00619. The correct zip code is 00610. Thank you for your help.

A: Dear Torres Brenda, We would like to tell you that we have correct it for you

Andrea Rediske Time: 2025-08-13 09:19

Q: Hello, I purchased the following glasses in April 2025: Marianne (9190) tortoiseshell Multifocal Lens. After attempting to use them several times, I have realized they are the wrong prescription. I would like to have them replaced. Thank you.

A: Dear Andrea Rediske, We are sorry to hear that,for the broken glasses, would you please take a photo of the glasses to show us the problem first? For Marianne (9190) tortoiseshell, would you please tell us whether you feel dizzy or fuzzy when you wear other pair (Thatcher P5001) ?

Andrea Rediske Time: 2025-08-13 09:17

Q: Hello -- the arm on my glasses broke (this is a different pair than I submitted previously). I purchased them in April 2025, so they are only about 4 - 5 months old. I would like the glasses to be replaced. I can send pictures of the broken arm as needed. Thank you.

A: Dear Andrea Rediske, We are sorry to hear that,for the broken glasses, would you please take a photo of the glasses to show us the problem first? For Marianne (9190) tortoiseshell, would you please tell us whether you feel dizzy or fuzzy when you wear other pair (Thatcher P5001) ?

Amber Underbakke Time: 2025-08-13 06:54

Q: Hello, I have two items from order#20725250730467 that I'm needing to get a replacement for. The items ere 18041 and 1806. Both items gave me an immediate headache and double vision upon trying them on so I think that when made, the prescription wasn't centered properly in the lens. Please let me know what we can do to resolve as the prescription is correct that I entered online. Thank you!

A: Dear Amber Underbakke, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

Ariana Blevins Time: 2025-08-13 05:55

Q: Hi, a credit to my account would be perfectly fine!

A: Dear Ariana Blevins, Ok, we will refund you money $9.95 .

Antoinette Ingram-Harris Time: 2025-08-13 00:06

Q: Order# 20725111731261 Both pair

A: Dear Antoinette Harris, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $120 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

Antoinette Ingram-Harris Time: 2025-08-12 22:18

Q: Can they be r=exchanged?

A: Dear Antoinette, We are sorry to hear that, would you please tell us which pairs make you uncomfortable ?

Antoinette Ingram-Harris Time: 2025-08-12 22:18

Q: What is your return policy? The last 2 pair of glasses that I purchased, hurts my nose really bad. Unfortunately, I am unable to wear them.

A: Dear Antoinette, We are sorry to hear that, would you please tell us which pairs make you uncomfortable ?

Julie Pingel Time: 2025-08-12 19:14

Q: Jul 16, 2025 13:26:14 Order# 20725161326149...While driving and without being touched, the orange Aiden pair broke at the top of the nose piece and the lens area and the lens fell out.

A: Dear Julie Pingel, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

josie jacobson Time: 2025-08-12 17:10

Q: how do i choose my sizing?

A: Dear Josie Jacobson, We would like to tell you that you choose it in filters.

Brenda Campbell Time: 2025-08-12 17:10

Q: My prescription is incorrect on my order. Is it too late to fix?

A: Dear Brenda Campbell, Would you please take a photo of correct original prescription with PD and attach it in the email so that we can check it for you first?

Robynn Collins Time: 2025-08-12 15:41

Q: I am looking for phone number and address for Wherelight so I can make a claim on my insurance please. It's relatively urgent thanks

A: Dear Robynn Collins, we would like to tell you that we have emailed you receipt.

Jodi Firat Time: 2025-08-12 15:36

Q: Order# 20825120358256 I have purchased 2 pairs. the Gertrude frame booked as sunglasses. When I looked at the order I see standard glasses. Can you confirm if they have sunglass tint. thankyou

A: Dear Jodi Firat, We are sorry to tell you that you don\'t choose tint for Gertrude. Do you want us to add tint ?

marfisi.deliann Time: 2025-08-12 12:35

Q: Cancelar Lara poder realizar bien el pedido

A: Dear Deliann, Sorry, you emailed us that you still want order, do you still want to cancel it ?

Wilfredo Perez Time: 2025-08-12 12:35

Q: Saludos todos esos síntomas y no puedo enfocar la vista en realidad no los puedo usar y eran es marco cual me encanto

A: Dear Wilfredo Perez, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Ashley Ravi Time: 2025-08-12 12:27

Q: My order number is 2072530847375, I ordered 2 pairs of glasses on July 31st. We still have not received any new updates on where my glasses are. Can you please help look into this??

A: Dear Ratheesh Ravi, We are sorry for the delay, we will ship your order out this week.

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