Buy Prescription Glasses Online at Affordable Prices

Christine Betancourt Time: 2026-04-28 20:04

Q: Can you change my current order to this email address?

A: Dear Christine Betancourt, Do you want us to change your email acccount ? If you want to change tint, we need to charge you price difference. Are you sure about this ?

scott.vantuyl Time: 2026-04-28 15:52

Q: I just received my glasses I bought from you. I love the glasses but I dropped them and broke the frams if I purchase a new set of frames can I send the glasses back to you and put my prescription lenses in the new frames. Thank you

A: Dear Scott, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Valerie Dale Time: 2026-04-28 15:32

Q: I received my glasses today, order # 80426151845591. The Ruby multicolor pair is perfect. The White pair No. H82002 I can not see out of it. My vision is blurred, especially at the bottom. How can this be resolved? I love the design of both pairs. This is my second time ordering the Ruby. I get compliments every time I wear them. My name is Valerie Dale and please respond to my valerieddale@icloud.com email and not yahoo. I do not receive emails at the yahoo address.

A: Dear Valerie Dale, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Ricia Taylor Time: 2026-04-28 14:38

Q: Hello, Please send me a receipt that I can send to my insurance company. riciataylor@gmail.com

A: Dear customer, we would like to tell you that we have emailed you the receipt.

Ricia Taylor Time: 2026-04-28 14:32

Q: Please send me a detailed receipt from my recent order. I'm unable to download a copy from the website. riciatayor@gmail.com

A: Dear customer, we would like to tell you that we have emailed you the receipt.

Ghylian Ruffin Time: 2026-04-28 14:10

Q: Hello! My boyfriend ordered glasses for his daughter but the package was stolen!! Is there anyway to resend the order out or anything that can be done about this?

A: Dear Ghylian Ruffin, We are sorry to hear that,would you please tell us order number first ?

Mathis Michelle Time: 2026-04-28 08:23

Q: Hi. Just got my new glasses with the magnetic shades in different colors. I ordered the cat eye glasses, which I received, but the shades were all in the different style, not cat eye, so they don't fit properly or look good. How can I return them and get the proper magnetic shades in cateye? Thanks

A: Dear Mathis Michelle, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Torres Mildred Time: 2026-04-28 05:48

Q: Where is me order number 80426111219263

A: Dear Torres Mildred, We would like to tell you that we have shipped your order out. Your item was delivered in or at the mailbox at 4:27 pm on April 27, 2026 in MAYAGUEZ, PR 00680. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124732929

Torres Mildred Time: 2026-04-28 05:09

Q: Donde está mi orden #80426111219263. Thank you

A: Dear Torres Mildred, We would like to tell you that we have shipped your order out. Your item was delivered in or at the mailbox at 4:27 pm on April 27, 2026 in MAYAGUEZ, PR 00680. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124732929

cupcakes64us929 Time: 2026-04-27 17:06

Q: Where are the glasses? 20426121328011 order number. They still have not been received by USPS. They should have been almost to me by now.

A: Dear Donna Roberts Vela, About order#20426121328011,we would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

ctrelease4 Time: 2026-04-27 14:43

Q: The glasses are too heavy on my face . How do I return them?

A: Dear John Trelease, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $60 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

mzbrittanica Tanica Time: 2026-04-27 14:38

Q: Hello!! I would like to return one of my products from my last Order# 20426020933284. They are not fitting to my liking. For some reason I am having a hard time with processing my return. Thank you so much!

A: Dear Tanica, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Russo Genna Time: 2026-04-27 14:03

Q: 80326281847461 They did not come with my colored lenses on 2 of the pairs I ordered them with

A: Dear Russo Genna, We are sorry to hear that,would you please tell us which pair has problems ?

madsergeant Time: 2026-04-27 13:10

Q: I think that in the glasses the reading part is placed to high. The sunglasses have bigger glasses and there it is not noticeable. But the looking at a distance in the normal glasses is only in the high part of the glass. When i look straight forward the vision blurres. Is there something we can do about it? Kind regards, Dave Westerlaken

A: Dear custmer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

pamela Time: 2026-04-27 13:08

Q: It will not let me change my password. trying to buy glassed

A: Dear Pam Falconer, we would like to tell you that we have emailed you the new password, please check your email.

Amanda Guy Time: 2026-04-27 08:53

Q: Just received glasses, they are blurry when I turn my head slightly. They also make the ground look like it's deeper and I mistep because of it. The prescription is correct but I can only see clearly out of the direct center of the glasses. They are also blurry when I look down

A: Dear Amanda Guy, We are sorry to hear that,would you please tell us which pair has problems ?

melissa peinado Time: 2026-04-27 08:46

Q: Hi, Yes I can take a picture and send it. Where would I upload the picture? thanks Melissa

A: Dear Melissa, we would like to tell you that you can send picture to our email address: service@mail-wherelight.com

sanchezdarlenys Time: 2026-04-27 08:06

Q: What is going on with my order? I paid extra to receive it sooner, and they haven't even shipped it yet.

A: Dear customer, We are sorry for delay, We are sorry to tell you that the rimless glasses are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you

Ellie Orzechowski Time: 2026-04-27 05:16

Q: Prescription incorrect

A: Dear Ellie Orzechowski, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

stacy.hoja Time: 2026-04-27 01:42

Q: I need someone to email me back as soon as possible. I ordered 2 pairs of glasses on 4/21/2026 & paid for the advanced shipping & it notified me on 4/23/2026 that they had been shipped with a tracking number. I keep checking the tracking number provided, it’s 4/27/2026 now & it has only said that a shipping label has been printed “waiting pre-shipment”. If you could please let me know what this means & if the glasses will be to me within the advanced shipping timeframe? I was needing to completely understand when to expect them to be able to start my schedule for when I have received them & I can’t do this until I get the shipment. Thank you so much for your time.

A: Dear Stacy, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

ednaw Time: 2026-04-26 21:05

Q: Hello it’s been about two weeks since I ordered glasses and have not gotten them if I do not receive them soon I will let my credit card take care of it get back with me soon

A: Dear customer, About order#80326311317212, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106203352223 About order#80326301456084, we will ship this order out this week.

h.elena25 Time: 2026-04-26 17:11

Q: Hi. I just placed order #20426261700118 and want to know if I can fix my prescription. I want Product: Vexel(1988) just for distance and Product: clip on 012(81013) for distance and near sighted (Progressive). I upgraded my prescription after I placed the order. Please help me. Elena Henriquez h.elena25@outlook.com

A: Dear Elena Henriquez, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jeannine LaPorte Time: 2026-04-26 07:42

Q: the frame of my glasses broke!!!

A: Dear Jeannine LaPorte We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Beavers brittany Time: 2026-04-26 05:40

Q: Please refund purchase number 80426251707579 as I was double charged at two different prices even though I made 1 purchase in the amount of $45. Thanks.

A: Dear Beavers Brittany, We are sorry to hear that,would you please take a screenshot of two payment and send it to us first ?

Atlas Time: 2026-04-25 21:58

Q: Hello! On March 28th, I ordered the Newsome (16390) in Red, and earlier today one of the lenses popped out, and will no longer stay In place anymore. I saw that it was possible to exchange glasses, would It be possible to exchange in the broken pair for a new one? If not it's absolutely no worries. I just couldn't find much info on exchanges and figured it was easier to reach out!

A: Dear Atlas, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us order number first ?

Deanna Lander Time: 2026-04-25 17:34

Q: I would like to refer some friends and I thought that I had a code but I can't locate it. Can you help?

A: Dear Deanna Lander, We are sorry to tell you that this program is suspended.

Nancy Velasquez Time: 2026-04-25 16:10

Q: Hello I ordered 2 pairs of glasses and 1 fits perfectly but the other needs to be in a larger size. Order # 80426141320066. SN:YH28-260. Please provide instructions on how I should return them to get size large. Thank you! Nancy Velasquez

A: Dear Nancy Velasquez We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Gabriela Lazo Time: 2026-04-25 09:56

Q: Can I cancel yesterdays order? Thank you.

A: Dear Gabriela Lazo, We are sorry to hear that,would you please tell us the reason why you want to cancel order first ?

Joseph Lindsey Time: 2026-04-25 08:42

Q: My order from March 10th was delivered a few weeks ago. I wore my glasses 3 times and they cracked. Is there a replacement or reposition for this.

A: Dear Joseph Lindsey, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Carol Sandberg Time: 2026-04-25 07:42

Q: Hello, I like many of your glasses frames that are on the wide side and have a lens width greater than 50, and a frame width greater than 130. When I try to order them your software tells me to select a different frame because my PD is 61. I would give you my business if you would allow me to order the frames I want! The smaller sizes do not look good on my face.

A: Dear Carol Sandberg, We would like to tell you that you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=61

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