Buy Prescription Glasses Online at Affordable Prices

Donzetta Williams Hubisz Time: 2025-06-19 19:44

Q: I would like to change something in my order 80625191837362. I accidentally picked clip on 010 but I wanted 004. Also 004 is on sale currently for $1.00. Can I cancel the order and reorder?

A: Dear Donzetta Williams Hubisz, We would like to tell you that we have changed the frame for you

Julie Osler Time: 2025-06-18 15:04

Q: Hi guys I require the prerscription you currently have but NOT distant I require ADD closeup help please?

A: Dear Julie Osler, We would like to tell you that we have sent the photo of your previous order via email.

MaKenzie Klepsch Time: 2025-06-18 12:08

Q: good day, My two pairs of glasses have been sitting in "processing" for a couple days now. I was wondering when they will be finished and shipped out. Thank you

A: Dear MaKenzie Klepsch, We would like to tell you that we will ship your order out this week.

brookedickson3333 Time: 2025-06-17 23:45

Q: My order still hasn't been shipped. If it isn't shipped by the middle of today so will need to cancel. (11 hours from now. I cannot keep waiting for this order to ship. It's going to be too late for my vacation and I cannot drive without these glasses.

A: Dear Kara Attebury, We are sorry to tell you that your order is being completed, and we can ship your order out today, are you sure that you want to cancel the order ? If you want to cancel order, we need to charge processing fee $11.5 based on our policy. So we will refund you the money $103.56 Would you please tell us your decision ?

Sanders Chloe Time: 2025-06-17 19:02

Q: Is there anyway a representative could give me a phone call to the phone number on file to my account?

A: Dear Chloe Sanders, Please email us if you have any problem.

Rosanne Ramirez Time: 2025-06-17 15:32

Q: The glasses I ordered on this other number 80625061436362 are photo chromic brown but it's not changing. I think you all forgot that party. Dono have to send them bk

A: Dear Rosanne Ramirez, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Nunn S.L. Time: 2025-06-17 14:56

Q: Afternoon. Purchased a pair of black colored LIL glasses. Yesterday these broke in two places on the "square" side. Would like to have another pair sent ASAP as I don't have another pair as backup. PLEASE HELP! I see you now have floral, green. Would love these asap as possible. Willing to pay for expedited shipping and sending pics of broken frame.

A: Dear Shelida nunn, We\'re so sorry about this. Could you please send us the picture of the broken part? Then we can change for you.

Ninfa Guerra Time: 2025-06-17 11:25

Q: Hello, I'm inquiring about my order number: 80625032228572, one of the glasses from the order is still being worked on, the number is 97112. It has been in factory status since June 9th, is there a problem? When will the order be finished and shipped?

A: Dear Ninfa Elledge, The glasses is in production. We just check the progress with factory. The order is expected to be shipped out tomorrow. The tracking number will be updated to your order after sending out later.

Renee Hampton Time: 2025-06-17 09:49

Q: Good day, I have sent 3 emails to sevice@mail.where-light.com, and have not gotten a response so far. My order no. Is 80525281431222. My prescription progressive lens are to high, I have to wear glasses on the tip of my nose to see, this needs to be corrected. The bottom progressive prescription needs to be lowered. Please advise of the next step for this to happen. Attached is my prescription. I am 66 years old. Thank you in advance. Renee HamptonGood day, My order no. Is 80525281431222. My prescription progressive lens are to high, I have to wear glasses on the tip of my nose to see, this needs to be corrected. The bottom progressive prescription needs to be lowered. Please advise of the next step for . I am 66 years old. You have a current prescription on file. Thank you in advance. Renee Hampton Show quoted text

A: Dear RENEE HAMPTON, Our email address is service@mail-wherelight.com You may put our email address wrong and we didn\'t receive your email. After checking your order and the Rx you uoload, the Rx data in your order is correct. Our optometrist think that the reason why caused your problem might be segment height. And we can remake the glasses for you. Would you please tell us whether you can accept it? If you can accept it, please put on this pair of glasses#Nanette 1439 red color and then measure your SEG height according to the following steps： How to Measure Your Segment Height 1. Use a ruler that has millimeter measurements. You can also use a ruler with centimeter measurements and simply times the result by 10 to get your millimeter measurement. 2. Put the glasses on your face and adjust them so that they sit comfortably. 3. Stand about 8 inches (20 cm) away from a well lit mirror with your face parallel and square to the mirror. 4. Align the ruler\'s zero (0) measurement to the lowest point at the bottom of your lens, keeping it exactly vertical. Make sure you are measuring from the bottom of the clear lens, not the bottom of the frame (see graphic above). 5. Stare straight ahead and read the millimeter line that lines with the center of your pupil. This is your segment height measurement for these frames. 6. Repeat these steps at least 3 to 5 times to get an accurate and consistent measurement. Make sure your head and the ruler do not move after lining up the zero (0) measurement with the bottom of your lens until you note your measurement. Ask a friend to help if you are having trouble.

Falefatu Brie Time: 2025-06-16 22:42

Q: I'm still waiting on an update on whether or not my order has been shipped. It usually takes only a few days for me to wait but its been about a week. Just checking as it should be expressed shipping

A: Dear Brie Falefatu, We would like to tell you that we will ship your order out today.

Roniqua White Time: 2025-06-16 17:59

Q: How do I return manuel glasses? I have written several emails about them not fitting well, I sent in photos and video of them falling off my face and the communication to repair or replace them as been lagging. I need a pair of glasses that will remain on my face if Im looking down or bend over to pick up a dropped item. Please help with facilitating the return.

A: Dear customer, For the Manuel, would you please run the arm under warm water for about 30 seconds, then grip the part of the arm located near the temple and bend them in a slightly inward motion first ? If it still isn\'t work, please contact us as soon as possible. About the glasses#Bethany,if you use this prescription before, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses#Bethany which you bought from us and take a photo of it ?

brookedickson3333 Time: 2025-06-16 05:52

Q: When will my items be shipped? IOrder has been in processing for a few days, I hate to rush but I am needing to receive them quickly for my vacation! Thanks so much for all the good customer service when my prescription was inaccurate. They timely correction of it for me really helped save me a lot of worrying! I have given great reviews of you everywhere I can!!! This is an AMAZING company!

A: Dear Kara Attebury, There was a small flaw in the inspection of the glasses#Aphrodite 18028 and we have expedited production for remaking this one. The order is expected to be delivered tomorrow or the day after tomorrow. To express our apologies, we\'ll send you a small gift in the parcel when shipping

Amy Crell Time: 2025-06-15 08:38

Q: Hi, I'm trying to choose my lenses for a pair of glasses, but my PD size is not an option. Can you please help?

A: Dear Amy crell, the frame you choose can\'t make you PD ,so you can\'t choose your PD. and you can see the PD range for each frame in the page. please choose other frames to match your PD

Paez Lorraine Time: 2025-06-14 23:14

Q: Didn’t receive refund for my order that never came

A: Dear Paez Lorraine, We would like to tell you that we have refunded the money. And we also sent the screenshot of the refund to your email address.

A Leah Time: 2025-06-14 09:11

Q: My shipping address is incorrect. My shipping address is 329 Hickory Club Dr, Antioch Tn 37013 My order number is 80625140907134 Please update my correct address for this order. Thank you

A: Dear Leah Aknay, We would like to tell you that we have corrected the address

snehi.jha.22.01 Time: 2025-06-14 09:01

Q: I have uploaded my prescription, but I don't have the PD on it. Additionally, I'm unsure which lenses to order when the prescription is a Computer RX.

A: Dear customer, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . And would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Janelys Villalta Time: 2025-06-13 14:55

Q: Hello! I ordered a pair of transition glasses and they are not transitioning the way I envisioned. Is it possible to exchange them for a pair of prescription sunglasses?

A: Dear Janelys Villalta, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Malubag Josemaria Time: 2025-06-13 14:45

Q: I ordered photochromic pink lenses but received regular clear lenses order number 80525172058026

A: Dear Malubag Josemaria, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Misuan Hollins Time: 2025-06-13 11:41

Q: Wondering how come I was charged for shipping when it is advertised on your site that over $69 is free shipping ?

A: Dear Misuan Hollins, We are sorry to tell you that you need to choose economy shipping if you want free shipping .

Ann West Time: 2025-06-13 09:56

Q: I need to return my glasses. I want to transition so when you walk into the sun, they turn into shades that is not happening. I’m not sure if I selected the wrong thing. I just need to know how to return and how to get that updated.

A: Dear Ann West, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

jwest Time: 2025-06-13 09:55

Q: I need to return my glasses. I wanted transition for when you go out in the sun and they are not transitioning so I’m not sure if the prescription or the add-ons that I added are correct but I need to have that redone.

A: Dear Ann West, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Connelly Leonard Time: 2025-06-12 17:34

Q: I need to change the address I put on my order

A: Dear Connelly Leonard, Please send the correct address asap, then we can change for you in the order

Angela Updegraff Time: 2025-06-12 14:36

Q: I am ordering glasses and my dual pd which is right 28 and left 28.5 says my d is too small for frames. It won't let me put my pd in unless it is bigger. Cannot I not order these frames with my pd number? They are about the size of frame I always buy. Thanks.. Angie Updegraff

A: Dear Angela Updegraff, The frame you choose can\'t make your PD now. Please kindly choose other frame to match your correct PD 56.5

britleo93 Time: 2025-06-12 10:06

Q: I need to change the shipment Address on my order

A: Dear Connelly Leonard, Please send the correct address asap, then we can change for you in the order

McGuire Melanie Time: 2025-06-12 09:56

Q: I am trying to purchase the Staci frames for prescription sunglasses but it only allows me to select frames only? Why can’t I purchase single vision lenses?

A: Dear McGuire Melanie,so sorry. the frame #Staci can\'t make Rx. please kindly choose other frames to make your Rx

Gladys N Desarden Garcia Time: 2025-06-12 06:09

Q: Hello. my sister is used to the new prescription. I dont need to send the lens. thank you for your help

A: Dear Gladys Desarden, Thank yo so much for letting us know. please feel free to contact us if you have any further questions

Kara Attebury Time: 2025-06-11 22:21

Q: URGENT PLEASE HELP!!! I have emailed seperately, and responded to the confirmation email I recieved. I realized directly after purchase that my sphere notation is positive instead of negative on 6 of 8 pairs I ordered. I did so immediately after purchase. Can the information be corrected before production of the glasses begins? Or if not, may I cancelation resubmit order? Im heart broken! That's so many many pairs of glasses with the wrong prescription!!! Please help! Order #80625112105067. The glasses affected are thes art numbers:3224, 6806, 18028, 11193, 95701, 0093. These should have negative sphere not positive. The numbers are correct but should be - not + values !! You can reach me at Brookedickson3333@gmail.com or my phone 479-256-3905. I emailed the correct prescription to your service address.Sincerely, Kara Attebury.

A: Dear Kara Attebury, Don\'t worry. we say your email and already replied your email. we have corrected your Rx for you in the order

brookedickson3333 Time: 2025-06-11 22:00

Q: I just ordered 8 PAIRS of glasses, only to see that somehow the prescription is wrong on 6 of them! It states a positive sphere on both eyes when it SHOULD be NEGATIVE!! I responded to the email conformation, AND sent a separate email to the service address listed in the email as well with the correct prescription. Will you be able to correct them before they begin processing? I found the error and e-mailed right away, within about 10 minutes from when I purchased. If not may I cancel?

A: Dear Kara Attebury,We would like to tell you that we have corrected your Rx and you can check the picture below.

Smilingfaces7298 Time: 2025-06-11 16:11

Q: I am trying to find my account with order history. Please assist.

A: Dear Sanora Thomas, We also received your email and found that you\'ve solved the problem. please let us know if you have any further questions

Andrew Time: 2025-06-11 13:29

Q: How do I order MR-8 Lenses?

A: Dear Andrew, we would like to tell you that you can choose Mid-Index 1.61 Pro lenses.

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