Buy Prescription Glasses Online at Affordable Prices

Kara Attebury Time: 2025-06-11 22:21

Q: URGENT PLEASE HELP!!! I have emailed seperately, and responded to the confirmation email I recieved. I realized directly after purchase that my sphere notation is positive instead of negative on 6 of 8 pairs I ordered. I did so immediately after purchase. Can the information be corrected before production of the glasses begins? Or if not, may I cancelation resubmit order? Im heart broken! That's so many many pairs of glasses with the wrong prescription!!! Please help! Order #80625112105067. The glasses affected are thes art numbers:3224, 6806, 18028, 11193, 95701, 0093. These should have negative sphere not positive. The numbers are correct but should be - not + values !! You can reach me at Brookedickson3333@gmail.com or my phone 479-256-3905. I emailed the correct prescription to your service address.Sincerely, Kara Attebury.

A: Dear Kara Attebury, Don\'t worry. we say your email and already replied your email. we have corrected your Rx for you in the order

brookedickson3333 Time: 2025-06-11 22:00

Q: I just ordered 8 PAIRS of glasses, only to see that somehow the prescription is wrong on 6 of them! It states a positive sphere on both eyes when it SHOULD be NEGATIVE!! I responded to the email conformation, AND sent a separate email to the service address listed in the email as well with the correct prescription. Will you be able to correct them before they begin processing? I found the error and e-mailed right away, within about 10 minutes from when I purchased. If not may I cancel?

A: Dear Kara Attebury,We would like to tell you that we have corrected your Rx and you can check the picture below.

Smilingfaces7298 Time: 2025-06-11 16:11

Q: I am trying to find my account with order history. Please assist.

A: Dear Sanora Thomas, We also received your email and found that you\'ve solved the problem. please let us know if you have any further questions

Andrew Time: 2025-06-11 13:29

Q: How do I order MR-8 Lenses?

A: Dear Andrew, we would like to tell you that you can choose Mid-Index 1.61 Pro lenses.

Paulette Nketia Time: 2025-06-11 11:48

Q: I want to buy frames without prescription how do I do that

A: Dear Paulette Nketia, after choosing the frames, you can click the \"Frame Only\" in the page.

Leon Mosberg Time: 2025-06-09 13:47

Q: Hello, I had a legal name change done and I can’t seem to be able to access updating my name on my account. It will only let me update the nickname on the personal info section. . I need someone to update the account to show my name as Leon Mosberg please. Thank you

A: Dear Leon Mosberg,we\'ve changed for you in your account.

Marva Clarke Time: 2025-06-09 10:51

Q: I’m trying to get information about my order

A: Dear Marva Clarke, The order is expected to be sent out today. And the tracking number will be updated to your system later after the order is sent.

Juliet Williams Time: 2025-06-08 04:51

Q: I need URGENT HELP!! UPS has scheduled my glasses to be returned to you after 1 visit to my home. I need you to get in touch with UPS to leave my package at a collection point or at a post office or my home. They are sending them back TODAY. Please help

A: Dear Juliet Williams, We are sorry to hear that, please don\'t worry, we have contacted with our local UPS office and they will email your local UPS about this.

Juliet Williams Time: 2025-06-08 04:40

Q: My glasses are being returned to you because I wasn't home when UPS tried to deliver. My glasses are slated to return to you. Please contact UPS and ask them to send the glasses to me at my address in the systen

A: Dear Juliet Williams, We are sorry to hear that, please don\'t worry, we have contacted with our local UPS office and they will email your local UPS about this.

Juliet Williams Time: 2025-06-08 03:34

Q: My delivery is being returned by UPS because I wasn’t home when they came. I need Wherelight to contact UPS and tell UPS to leave it at a post office or deliver it to my address. This is urgent

A: Dear Juliet Williams, We are sorry to hear that, please don\'t worry, we have contacted with our local UPS office and they will email your local UPS about this.

alysek02 Time: 2025-06-07 15:39

Q: I ordered these glasses and the address is wrong for some reason my PayPal account had an old address the correct address is 165 96th ln Ne Blaine mn 55434

A: Dear Alyse Khayat, we\'ve changed to the correct address for you in the order.

grinnellf Time: 2025-06-07 11:23

Q: I received one pair of glasses .I believe the on the pair is sold out I need to pick and additional pair.How do u go about doing this..Thanks

A: Dear Felicia Grinnell, You can choose a new frame in our website. Then please tell us the frame name and color. We will change it for you in the order.

renicabreen Time: 2025-06-07 10:53

Q: I need to cancel my order #80625071029230. The prescription is wrong. Cancel it so I could re order. Thank you

A: Dear Renica Sidoine, we\'ve solved this via email and we\'ve changed to the correct Rx for you in the order

renicabreen Time: 2025-06-07 10:51

Q: I need to cancel my order# 80625071029230. The prescription is wrong. CANCEL IT doi re order. Thank you

A: Dear Renica Sidoine, we\'ve solved this via email and we\'ve changed to the correct Rx for you in the order

CHARMAYNE MCCAIN Time: 2025-06-07 09:05

Q: Hi there. I am interested in a few frames for my need of readers. However, I am interested in progressive readers. Is it possible for me to order from your store or would I need a prescription? I was told by my Optometrist the strength recommended which you have but I didn't notice readers with progressive. Any assistance you can offer will be greatly appreciated. thank you. Charmayne

A: Dear customer, If you want to order progressive lenses, you need to have prescription and PD value. You can get them from your doctor. If you have any questions, please contact us when you are free.

victoria1zee Time: 2025-06-06 19:47

Q: i have Renwick frames which you still sell. i just need the prescription lenses, not the frame. is this possible?

A: Dear Victoria Zee, We are sorry to tell you that we can not sell lenses separately. But we can add a pair of Renwick in one of the order after you pay us the price difference. Do you still want us to add it ? About the shipping, we will combine two orders.

victoria1zee Time: 2025-06-06 19:41

Q: i have a frame you still offer. i just need new lenses. os that possible? i just placed two orders and emailed asking if this is possibke to order just menses but i havent heard back.

A: Dear Victoria Zee, We are sorry to tell you that we can not sell lenses separately. But we can add a pair of Renwick in one of the order after you pay us the price difference. Do you still want us to add it ? About the shipping, we will combine two orders.

gelmancandice82 Time: 2025-06-06 18:29

Q: Once my order has been shipped how long will it take for it to be delivered if I paid for expedited shipping?

A: Dear CANDICE GELMAN, We would like to tell you that the shipping time is 7-14 Business Days . About your order, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900405164

Lingenfelter Barbara Time: 2025-06-06 10:47

Q: Love my new glasses! Can I make them tighter on my head by applying pressure to the sides & ends around my ears? Thank you.

A: Dear Lingenfelter Barbara, We would like to tell you that you can run the arm under warm water for about 30 seconds, then grip the part of the arm located near the temple and bend them in a slightly inward motion.

Doreen Navas Time: 2025-06-03 17:10

Q: Paid for two glasses that are the same. I need to get a reply. I have not received anything

A: Dear Doreen Navas, Ok, we will cancel your order#80625011055026 and will refund you the money.

Priscilla Lepine Time: 2025-06-03 14:14

Q: I ordered a pair of dabria sunglasses last year with a pd of 63. When I tried to reorder with my new prescription I am getting a message that my pd is too small for these glasses. I would really like to reorder. How can I do that?

A: Dear Priscilla Lepine, We\'re so sorry that the smallest PD of frame #Dabria can make is 65 now. It can\'t make your PD 63.

Wendy Time: 2025-06-03 11:52

Q: My PD is 58.5 it is not listed

A: My PD is 58.5 it is not listed 回复：Dear Wendy, maybe the frame you choose can\'t make your PD 58.5. You can select the frames that can make your PD 58.5 in our website.

Jessica Portalatin Time: 2025-06-02 22:14

Q: I need. To add to my prescription the remarks the Dr made:PD DIST :67. PD near: 64. I didn't. Find the space to fill with that information. Thank you

A: Dear Jessica Portalatin, Do you mean you can\'t fill in the PD when you place the order? Please select the frame you like and click the \"Select Lenses\" then you can fill in the Rx and PD together.

Ernestina Gutierrez’s Time: 2025-06-02 21:11

Q: Can I buy just the frames?

A: Dear Ernestina Gutierrez’s Yes, you can only buy frames. When you add frames to your shopping chart, you can choose \"Frame Only\"

figgygnewton David Time: 2025-06-02 15:46

Q: I need to change the shipping address on my order RIGHT NOW

A: Dear David Williams We\'ve changed to the correct address for you in the order

Kayti Neuman Time: 2025-06-02 14:02

Q: I got a shipping notification on May 28th but the carrier is still awaiting my package. How long does it normally take for the package to be given to the carrier? I am leaving town soon and paid for the expedited shipping so they would get here in time but now I'm unsure. Please advise!

A: Dear Kayti Neuman, We just check the tracking number and it shows that the order is expected to be delivered on June 6. You can check logistic information with this link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900365024

Xaranique Harrison Time: 2025-06-02 13:29

Q: One of the glasses I ordered doesn’t have the hearts that are supposed to hang off the sides of the frames.

A: Dear Xaranique Harrison, Do you mean the frame #Josephina? Could you please send us pictures? Then we can check for you.

charli.dangerfield Time: 2025-06-01 16:13

Q: Hello there. I order two pairs of sunglasses with express delivery on the 24th of May. It’s been over a week and they still haven’t been posted. I’d like them to be posted as soon as possible as I need them asap which is why I paid for express. The order number is 80525242118490

A: Dear Charli Dangerfield We would like to tell you that we will ship your order out today.

Jennifer DePoe Time: 2025-06-01 14:57

Q: I have the incorrect address added for shipping. How do I update my shipping address? Thank you!

A: Dear Jennifer DePoe， We\'ve changed to the correct address for you in the order

Monte Time: 2025-06-01 04:51

Q: Hi, how can I get my wherelight points from my recent purchase? My order is currently in the processing section but I do not see how to receive the points.

A: Dear Monte, We would like to tell you that the points will added in your account after the order is shipped out.

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