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kc.twist Time: 2025-12-15 19:01

Q: I made an order and forgot to change my address

A: Dear customer, Would you please tell us your correct address so that we can correct it for you ?

Morgan-Pratt Felisa Time: 2025-12-15 17:42

Q: I would like to know when is my replacement glasses will be shipped? I received a email saying for me to pick another frame and I did, you guys changed it on the original order. It doesn’t show anything about the new frames. I do not see the emails where Phyllis said they were going to replace the glasses because my lens fell out for no reason so please let me know what is going on so I would know the next step to take..

A: Dear Felisa Morgan, When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Ashley Gailliot Time: 2025-12-15 17:34

Q: Hi there! I just placed an order (81225151729431) and my old address auto-filled. I need the order sent to my current address, which is 145 Ames St. Unit 2495, Marlborough MA 01752. Thank you!

A: Dear Ashley Gailliot, We would like to tell you that we have corrected it for you

Ruthanna Kuhn Time: 2025-12-15 15:40

Q: Hello, I just received my order today, but one pair of glasses has a broken lense. Please advise. Thank you!

A: Dear Ruthanna Kuhn, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Ashley Mottu Time: 2025-12-15 13:44

Q: Just checking when order 21125301624359 is going to be shipped. It has been completed for a few days now and still no shipping

A: Dear Ashley Mottu, We would like to tell you that we will ship your order out today.

ann Time: 2025-12-15 09:46

Q: Hi I just placed an order and it need to change the shipping address. Order Order #21225150940228. I need to send to my daughters home where I am spending holidays. Ann Kedl 13251 Kerry Lane, Eden Prairie, MN 55346. Can you help me?

A: Dear Ann Kedl, We would like to tell you that we have corrected it for you.

alberta5 Time: 2025-12-15 05:55

Q: Good morning, I haven't received my glasses and they said they left them on the stairs I looked all around and don't see them at all what do I do now. I had email this morning and they told me it was left on the steps and it was not there and when I come home everyday I would look around and see if I saw the package but I didn't because I was on the look out once it said it was shipped out. Now what do I do.

A: Dear Alberta Hunt, Do you ask your neighbor about this ?

Meghgan Beauvais Time: 2025-12-15 03:51

Q: Hi. One pair of the cateye just randomly popped and cracked while I was only sitting and not doing anything. Id like a new pair sent to me. I recently just bought them.

A: Dear Meghgan, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Christy Carr Time: 2025-12-15 03:18

Q: I was recently approved for your affiliate program and wanted to reach out about a potential collaboration. I’d love to receive a few pairs of glasses to create promotional content and help drive sales through my affiliate link.

A: Dear Christy Carr, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Tania Ayala Time: 2025-12-15 02:13

Q: Yes, I want to tint and I want to pay. How do I make the payment?

A: Dear Tania Ayala, Do you have Paypal ?

Pshaun Jordan Time: 2025-12-14 16:02

Q: My PD is 33/34

A: Dear Pshaun Jordan, Sorry, do you mean that your correct PD values are right eye 33 and left eye 34 ?

Melissa Backer Time: 2025-12-14 13:46

Q: I just need my last name updated from Vanderbush to Backer on my account please. Thank you!

A: Dear Melissa Backer, Ok, we have changed it for you.

Teresa Santana Time: 2025-12-14 08:27

Q: I PLACED ORDER 81225131913416, BUT JUST REALIZED THAT THE PRESCRIPTION IS INCORRECT ON THE THE KEIR GLASSES. IT SHOULD BE THE SAME AS THE 2 OTHER MUTIFOCAL LENSES ON THE ORDER THERE SHOULD BE AN ADD +2 ON THE RIGHT AND AND AN +2 ON THE LEFT. HOW CAN THIS BE CORRECTED. HELP PLEASE!

A: Dear customer, Sorry, do you mean that you want Keir to be progressive lenses ?

Helia Vieira Time: 2025-12-13 14:19

Q: I have received my latest order and love the glasses but I can’t see through them. I am going to the eye doctor in a week and going to check on the prescription. If it’s wrong can I have them redone with the new prescription. I think that they gave me the wrong prescription.

A: Dear Helia Vieira, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Laura Barker Time: 2025-12-13 12:10

Q: I bought frames on Nov27th. I received this Dear Customer, Thanks for choosing Wherelight. Your order has been dispatched to process. After it is finished, we will ship it to you as quickly as possible. Keep Being Awesome Your Wherelight Team http://wherelight.com/ wherelight: nly November 27, 2025, 4:33 pm. I have not received anything else and I paid for them. Please help.

A: Dear Laura Barker, We would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. You will receive it soon.

Collier Holly Time: 2025-12-13 11:31

Q: I’d like to track my order # 81225091448401. It’s not showing but the money was deducted from my account

A: Dear Collier Holly, Do you log in correct email account: hollycollier1204@gmail.com ?

Gaby DelCristo Time: 2025-12-13 05:26

Q: Hi is there any way of getting the clear anti-slip nose pads that are included in the box when you order glasses? I tried them on a pair of glasses and I really like them and I want to put them on all my glasses to keep them from slipping and sliding off my face. Please let me know thanks.

A: Dear Gaby, Do you mean that you want anti-slip nose pads as the picture in the email shows ?

Burritt Erica Time: 2025-12-13 05:25

Q: Following up on order 81225030920022. 2/3 seem to have been completed and no updated progress. Looking forward to enjoying these glasses.

A: Dear Burritt Erica, We would like to tell you that we will ship your order out this week.

Yadley Edmond Time: 2025-12-13 05:09

Q: The track number of my last purchase is not working and i didnt receive my glasses yet

A: Dear Yadley Edmond, Please don\'t worry, if the tracking information is not updated this Firday, you can contact with us, we will remake order for you.

Brenai Brown Time: 2025-12-12 10:15

Q: My glasses just arrived in the mail and I am not able to see clearly out of one pair. Maybe the PD is wrong. I get really dizzy when I look into them, and it’s unclear to see

A: Dear Brenai Brown, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

kudelaemily Time: 2025-12-12 10:03

Q: For order 80125142120343, the receipt says $115.39, but my FSA card was charged $116.54 which is not reflected on the receipt. My FSA provider is now asking me to pay out of pocket because of this discrepancy. Can this please be corrected?

A: Dear Emily Kudela, Sorry, we only charged you money $115.39. But did the card charge handling fee ?

Nicklaus Time: 2025-12-12 08:04

Q: Where are you located and where do you ship from?

A: Dear Nicklaus, We would like to tell you that our factory is located in China.

Mindi Brown Time: 2025-12-12 06:33

Q: my glasses Babb (2848) from order just broke. The metal was cheap and just split and broke. They are my very favorite.

A: Dear Mindi Brown, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Tania Ayala Time: 2025-12-12 02:21

Q: YES! I want to add Tint. It's color #6 from the sunglasses color bar. Help me Please!

A: Dear Tania Ayala, We can add Light Amber for you, but we need to charge you price difference $23.95, would you please tell us whether you can accept it ?

melindalee083 Melinda Time: 2025-12-12 01:14

Q: Can you please help me with the status of my order please ????

A: Dear Melinda, We have checked the tracking information and it shows that it has been delivered,do you receive it ?

Marley Cunningham Time: 2025-12-11 17:22

Q: Your order number: 81225111718449 used $100 promo code. Could not adjust order to $25 range thin index. Can this be added amended into my order please? (With in the coupon quantity amount.) order placed 12/11/2025. Thanks.

A: Dear Marley Cunningham, Ok, we have changed index to High Index Pro 1.61 index.

Christopher Urbano Time: 2025-12-11 15:10

Q: Is there any way to just buy the lenses ? I bought the frame here and have used the lenses on the frame I just need new lenses

A: Dear Christopher Urbano, We are sorry to tell you that we don\'t sell lenses separately.

Tania Ayala Time: 2025-12-11 07:10

Q: My order #21225110400577 is with color tint. Please let me know so I can correct it. In the color bar shown is #6. HELP ME PLEASE!

A: Dear Tania Ayala, We are sorry to tell you that you chose no tint in the order, but you chose Bluelight Blocker. Do you mean that you want to add a tint ?

Tania Ayala Time: 2025-12-11 06:52

Q: I'm writing to inform you that my order #21225110400577 included sunglasses, but I don't see them listed on the order. I'd like to know if you can see that it's sunglasses.

A: Dear Tania Ayala, We are sorry to tell you that you chose no tint in the order, but you chose Bluelight Blocker. Do you mean that you want to add a tint ?

Nicholas Vriniotis Time: 2025-12-11 05:21

Q: Order# 21125250821088 I still have not received this order. Can you tell me the status?

A: Dear Nicholas Vriniotis, We would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541015516553

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