Consulting Servive Center

A: Dear Antoinette Harris, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $120 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

A: Dear Antoinette, We are sorry to hear that, would you please tell us which pairs make you uncomfortable ?

A: Dear Antoinette, We are sorry to hear that, would you please tell us which pairs make you uncomfortable ?

A: Dear Julie Pingel, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Josie Jacobson, We would like to tell you that you choose it in filters.

A: Dear Brenda Campbell, Would you please take a photo of correct original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Robynn Collins, we would like to tell you that we have emailed you receipt.

A: Dear Jodi Firat, We are sorry to tell you that you don\'t choose tint for Gertrude. Do you want us to add tint ?

A: Dear Deliann, Sorry, you emailed us that you still want order, do you still want to cancel it ?

A: Dear Wilfredo Perez, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Ratheesh Ravi, We are sorry for the delay, we will ship your order out this week.

A: Dear Ratheesh Ravi, We are sorry for the delay, we will ship your order out this week.

A: Dear Deliann, Sorry, you emailed us that you still want order, do you still want to cancel it ?

A: Dear Deliann, Sorry, you emailed us that you still want order, do you still want to cancel it ?

A: Dear Deliann, Sorry, you emailed us that you still want order, do you still want to cancel it ?

A: Dear Linda Worsham, We would like to tell you that your PD values are Right: 32.0 and Left: 33.0

A: Dear Onika Blackman, We are sorry to hear that, but would you please tell us the reason why you want to cancel it ?

A: Dear Stacey, Yes, we would like to tell you that you can fill different prescription.

A: Dear Wilfredo Perez, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Kenya, You can dropdown page, then you will find progressive lens.

A: Dear Kristine Burkhart, For most frames on our website, you can choose \"frame only\" directly.

A: Dear Leslie Medina, We are sorry to hear that, but do you choose \"Economy Delivery \" ?

A: Dear Stacey, Yes, we would like to tell you that you can fill different prescription.

A: Dear Sims Chelsea, We are sorry to hear that,we have checked your order and we find that the PD you filled in the order is 66, not 64. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $38.49 coupon which is the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

A: Dear Taylor Graffum, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on August 11, 2025 at 8:07 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Josephine Harmsworth, We are sorry to hear that,would you please take a screenshot of your shopping bag to show us the problem in details ?

A: Dear April Detzel, We would like to tell you that we will ship your order out this week.

A: Dear Serena Thornton, We would like to tell you that we have correct it for you

A: Dear Serena Thornton, We would like to tell you that we have correct it for you

A: Dear Anne, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on August 11, 2025 at 11:24 am. The item is currently in transit to the destination. You will receive it soon.