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si3rrastac3y Sierra Time: 2026-05-13 23:29

Q: Hello I placed an order on 04/30. On 05/08 it says that order is done and will be shipped soon and gives the info for the usps tracking number. When I go to the usps page it says that they are awaiting package. I have a picture of this if you need to see it. Please help me to understand what is going on. I have ordered several times in the past With no issues so I’m a little confused. I always receive my package in less than 2 weeks. Please get back to me asap. Thanks!

A: Dear customer, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596390277913

Johanna Richards Time: 2026-05-13 19:10

Q: Order# 20426151559507 was returned to sender my address is Johanna Richards 1311 Atlas St. #103 Rapid City, SD 57701. What happens with my order now?

A: Dear customer, We are sorry to tell you that the address you filled in the order is incorrect. We have corrected it now, when we receive the package, we will redeliver it to you.

Sophie Lyons Time: 2026-05-13 16:55

Q: Hello, I would like to exchange the glasses I ordered, but I do not see the option to do so on the order page. The order page is still showing my order as being in transit and has not updated to show that the order was delivered.

A: Dear Sophie Lyons, We are sorry to hear that,would you please tell us which pair you want to return and the reason ?

Sam M Huisache Time: 2026-05-13 16:44

Q: Hey I just want to confirm that the shipping address for my order is correct. In my Paypal receipt it says wrong address. ORDER #: 20526131639400 The CORRECT shipping address is: Andrew Shaw 12804 Steeple-Chase Drive Austin, TX 78729 ~ Please confirm!

A: Dear customer, We would like to tell you that the address you filled in the order is correct.

Alexis Scruggs Time: 2026-05-13 11:55

Q: Checking status of my glasses

A: Dear Alexis Scruggs, We would like to tell you that we will ship your order out this week.

SWilliams.Mack Time: 2026-05-13 11:13

Q: how do i add what i want to check out

A: Dear SWilliams.Mack, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which pair you want to order ?

tonie duckworth Time: 2026-05-13 10:14

Q: i received a message that I need to change my frames, how do I do that

A: Dear Tonie Duckworth, Would you please tell us which new frame you want ?

tish.lad Time: 2026-05-13 09:39

Q: Order: 80426211253277 The clear transparent frames, i have a serious problem with it. I cannot use them or see our of then They are distorted my vision

A: Dear Yatisha Lad, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

Dudley Gayle Time: 2026-05-13 09:24

Q: When will I receive my order

A: Dear Dudley Gayle, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596390977783

Charletta Barringer Time: 2026-05-13 08:48

Q: Please advise me as to where the order is UPS trancking #1ZG841J50307278149.

A: Dear Charletta Barringer, We would like to tell you that you will receive it this week.

Charletta Barringer Time: 2026-05-13 08:47

Q: Greetings, There have been no updates on my order status, as shipped through UPS #1ZG841J50307278149, the label was created May 8, 2026, and no updated status is abalable. I ordered the eyeglasses with express shipping, and they have yet to be delivered. I want my express shipping refunded. Charletta Barringer

A: Dear Charletta Barringer, We would like to tell you that you will receive it this week.

Hall James Time: 2026-05-13 07:18

Q: Wondering how long it takes for email response? Need to know how to move forward on my glasses replacement. Thank you

A: Dear Hall James, We are sorry for this, we have checked the original Rx, we find that the Rx you filled in the order is different from the original Rx, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

kevin pendleton Time: 2026-05-13 01:09

Q: help me with my password

A: Dear customer, We have reset the password for you and you can check the new password in your email.

carolschmick Time: 2026-05-12 18:58

Q: Status of my order #80426251403111

A: Dear customer, We would like to tell you that we have shipped your order out. Your item departed USPS facility in ST LOUIS MO PACKAGE SORTING CENTER on May 12, 2026 at 10:53 pm. The item is currently in transit to the destination. You will receive it soon.

diaz7281 Time: 2026-05-12 13:46

Q: Hola buenas tardes yo pedi tres espejuelos y me llegaron ayer,pero los lentes están negros y no cambia a clarito,estan apto para cua do salgas al sol negros y cuando entras se aclaren pero desde ayer q llegaron estan negros y no han aclarado q hago

A: Dear customer, We are sorry to hear that,would you please tell us whether you want transition glasses ?

apchmills Time: 2026-05-12 10:46

Q: My dist p.d. is blank on my prescription. How can I order glasses

A: Dear customer, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Robin Nauman Time: 2026-05-12 07:46

Q: Order #80426091020301 Bruno (58047) glasses came bent and broken. Unwearable. I have messaged several times to your company with no response. Please advise.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

bjcee25 Time: 2026-05-12 07:12

Q: Warranty

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

bjcee25 Time: 2026-05-12 07:12

Q: My glasses broke I would like to use my warranty

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Joyce Njoku Time: 2026-05-11 17:57

Q: I cannot receive a coupon for first time customer

A: Dear Joyce Njoku, We would like to tell you that discount has been applied to your order.

Ishera SaidiSief Time: 2026-05-11 17:21

Q: I got a pair that was damaged an the other set dont glow in the dark like advertised

A: Dear Ishera SaidiSief, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Wendy Harmon Time: 2026-05-11 15:24

Q: How do I change my address?

A: Dear Wendy Harmon, Would you please tell us correct address and order number ?

shiygirl1642 Shiy Time: 2026-05-11 10:32

Q: I placed my order #80426291833536 April 29 and the order status shows "finished and in checking". What does that mean? When can I expect my order? It has been 13 days.

A: Dear Shiy, We would like to tell you that we will ship your order out this week.

andrea alfaro Time: 2026-05-11 09:57

Q: Yes, I can do PERSIA (brown tint) or OHNICIO ( black tint)

A: Dear Andrea Alfaro, Thanks for your understanding. We would like to tell you that we have changed glasses and you can check the picture below. We will process your order immediately.

missmargaret13 Margaret Time: 2026-05-11 06:46

Q: Was wondering when my glasses with shop? I paid 234 And nothing

A: Dear Margaret, We are so sorry for the delay. We are sorry to tell you that the frame#Trevino is out of stock temporarily, so your order is delayed,could we ship other completed glasses first ?

River Robbins Time: 2026-05-11 05:11

Q: Hello, I’m trying to initiate a return and refund for Order #20426180533290 and Order #20426161020136 but can’t figure out how. Please let me know so that I can return my items and receive a refund. Thank you, River

A: Dear River Robbins, We are sorry to hear that,would you please tell us the reason why you want a refund ?

Rea Bree Time: 2026-05-10 17:33

Q: I have a pair of the Blizzard glasses but in the green color. They recently broke and I was hoping to get a replacement but saw you no longer offer that style in green. Will you bring the color back in stock soon?

A: Dear Rea Bree, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Hall James Time: 2026-05-10 15:12

Q: My prescription was wrong on both pairs of glasses. Not sure how to send a picture on email but they do not match my listed prescription and I cannot wear them But I love my frames. The last pair was perfect

A: Dear Hall James, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Vanesa Perez Time: 2026-05-10 13:12

Q: How much longer will my order take? It’s jenn already 2 weeks

A: Dear Vanesa Perez, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124794736

Marisa Maldeney Time: 2026-05-10 06:33

Q: Hello! This is regarding the order80526060511008 I realized I ordered one of the glasses in the tortoise shell color and ordered them in the wrong color and was wondering if I could switch them out with a different color same frame

A: Dear Marisa Maldeney, We are sorry to hear that,would you please tell us which color you want ?

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