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Consulting Servive Center

Ranae Holmes    Time: 2025-07-08 14:59
Q: I have like 700 points but I was in the redemption screen didn't order but the points were taken out. Please return them Thank you!
A: Dear Ranae Holmes, could you please send us the email address of your account with the 700 points? we don\'t find the record of redemption for 700 points with searching your email Ranae465637@yahoo.com
justmecindy72     Time: 2025-07-08 14:15
Q: Hi! I’m just trying to find out what is happening with my order. I paid extra for express delivery and I still have not received my order. I try to track with UPS and they also do not have my order.
A: Dear Cindy McFarland, The parcel is in transit to the US before. The system is not updated with logistics information during this time. Don\'t worry. we just check the tracking number and it shows the order is expected to be delivered on July 11th. You can track the logistice with this link: https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50335207154&requester=WT/trackdetails
shane rubin    Time: 2025-07-08 13:59
Q: I am trying to order sunglasses and cannot select any darkened lenses, even in glasses I found in the sunglasses section. I not being given the option to select tinted/photochromatic/polarized etc lenses for the Frame: Starry Color: black Prescription: Single Vision If not I am fine with this pair, Frame: Aphrodite Color: green Prescription: Single Vision being the sunglasses. I just want to be able to order sunglasses
A: Dear shane rubin, We check the two frames # Starry and #Aphrodite, they can choose tinted/photochromatic/polarized etc lenses. Could you please send us the picture of your problem part?
Rachael Caringella    Time: 2025-07-08 12:22
Q: I placed an order on June 22nd and it has not shipped yet. Is there any time frame I can expect? Order number 80625221852284
A: Dear Rachael Caringella, we also your message in after- sale and Okay we\'ve changed to the new frame#Rozz in Silver color for you in the order We will expedite production for you
Donna Sulzman    Time: 2025-07-08 09:32
Q: I am very interested in ordering some of your glasses for fashion only. I don’t want all the “additions” you offer but it will not let me complete order with only nonprescriptive lens.
A: Dear Donna Sulzman, you can choose the \"Frame Only\" in the page
shane rubin    Time: 2025-07-07 21:37
Q: I keep shopping for and selecting glasses in the sunglasses section, but don't appear to have the ability to select tinted or photochromatic lenses at any point in the process, so I'm afraid I'll just be ordering regular glasses. What do I need to do to select that the frames be made into sunglasses instead of having clear lenses? Thank you for your time.
A: Dear Shane Rubin, We are sorry to hear, but would you please tell us which frames you want to order first ? We will double check it for you.
kristenhagin     Time: 2025-07-07 20:16
Q: Order# 20725072013499 i just ordered and accidently ordered a pair I just ordered last time, can I switch it out for a different one?
A: Dear Kristen Hagin, We would like to tell you that we have changed it for you.If you have any questions, please contact us when you are free.
Azusena Mateo    Time: 2025-07-07 15:11
Q: Orders hasn’t shipped. Received tracking July 2nd but no shipping updates since then.
A: Dear Azusena Mateo, The parcel is in transit to the US right now. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. You can track the logistice with this link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900537971
Lydia Kiss    Time: 2025-07-07 11:08
Q: I have a question about my order. For some reason I haven't received any updates on movement and I am wondering when my order is scheduled to arrive. Thank you in advance! ??
A: Dear Lydia Kiss, We check the status of the order, the glasses are in processing. And we\'ve expedited production for you now. The order is expected to shipped out today or tomorrow.
Marisabel Ruiz    Time: 2025-07-07 06:04
Q: When I try to process the payment it tells me that it says Error 403
A: Dear Marisabel Ruiz, Could you please send us the picture to show the problem? then we can check for you
Marisabel Ruiz    Time: 2025-07-07 03:59
Q: Hello I'm having trouble paying for my order.
A: Dear Marisabel Ruiz, Could you please send us the picture to show the problem? then we can check for you
Marisabel Ruiz    Time: 2025-07-06 20:10
Q: Hello I'm having trouble paying for an order
A: Dear Marisabel Ruiz, please let us know the problem.Could you please send us the picture to show the problem?
amyjacobs2012     Time: 2025-07-06 07:14
Q: I just placed an order and it said payment of $66.39, actually payment was $47.64. What was I charged and why are they different. If it is the higher number of $66.39 I will cancel my order due to the fact that number came of of nowhere. Can you please clarify
A: Dear Amy Jacobs, your actual paid is $47.64 after using the BOGO50 coupon for the order
Thistle Janelle    Time: 2025-07-05 20:28
Q: I just placed an order and I realize I copied my old prescription and not my new current one. Is there a way to have it changed? My order number is 80725051944227. My correct prescription is: Right SPH +75, CYL -50, AXIS 74. Left SPH +50 CYL -25, AXIS 82. I have the picture I can upload if that helps just let me know where to do so. I will look forward to hearing back. Thank you.
A: Dear Janelle Thistle, We\'ve changed to the correct Rx for you in the order. We\'ll continue to make production for you
Chalandra Tolliver    Time: 2025-07-05 19:54
Q: Tint wasn’t what I was expecting
A: Dear Chalandra Betts, The lastest order you place that we can found by searching your email and name is in July 17, 2023 Could you please send us the order number? then we can check for you
Lindsey Wilson    Time: 2025-07-05 14:16
Q: I did not receive my last order. It says delivered to mailbox but I did not get it.
A: Dear Lindsey Sellars, We are sorry to tell you that your package is returned to us.And we sent many emails to you, but you don\'t reply us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.
nmcknight707     Time: 2025-07-04 17:55
Q: How long does an order take to ship to Saskatchewan, Canada
A: Dear Nicole McKnight, We sent you email and there is the screenshot of the estimated transportation time. please check your email.
Chalandra Betts    Time: 2025-07-04 14:40
Q: I ordered my Mom 2 pair of glasses and I thought the tint was the transitional glasses (tint outside) but they’re the tinted lenses. Please let me know what I can do. Thanks
A: Dear Chalandra Betts, The lastest order you place that we can found by searching your email and name is in July 17, 2023 Could you please send us the order number? then we can check for you
Jada Roberson    Time: 2025-07-04 09:38
Q: I’ve tried to process my order multiple times. It has an error when I put my card information in. I don’t have PayPal and would like to submit my order
A: I’ve tried to process my order multiple times. It has an error when I put my card information in. I don’t have PayPal and would like to submit my order
Regina Short    Time: 2025-07-03 23:58
Q: Hello, do you have any ideas on how I can get my eyeglasses engraved?
A: Dear Regina Short,so sorry. we don\'t support make engraved on glasses now.
Linda Moore    Time: 2025-07-03 20:38
Q: I have ordered several pairs of bifocals from you. I am trying to place an order now but I can't tell how to proceed. The only choices given are single lens or reading glasses. How do I select bifocals. The style I want is "Welcome". I have ordered those before in a bifocal. How do I choose the bifocal option?
A: Dear Linda Moore, We sent you email and you can check the picture. We can choose the bifocal lens in the page for the frame#Welcome. Could you please send us the picture to show us the problem?
celeste.mangram     Time: 2025-07-03 19:05
Q: My apartment number is 822R. Can this be updated please?
A: Dear Celeste Mangram, We\'ve updated the correct address for you in the order.
sybyleyesd     Time: 2025-07-03 15:03
Q: NEED TO CHANGE RX!!!! CHANGE TO -5.75(R) -5.75 (L) 64
A: Dear Walker, We would like to tell you that we have corrected them for you
sybyleyesd     Time: 2025-07-03 14:37
Q: I NEED TO CHANGE MY RX ON AN ORDER FROM TODAY. I sent an email also. -5.75. -5.75. 64
A: Dear Walker, We would like to tell you that we have corrected them for you
Maja Cikos    Time: 2025-07-03 13:06
Q: I have a new prescription for the order I just placed today! I ordered with the wrong prescription!! I have sent an email with the new prescription. Can you please update and make the glasses to the new prescription for the three ordered for Maja.
A: Dear Maja Cikos, Ok, we have corrected them for you
Catherine Olson    Time: 2025-07-03 11:23
Q: help phone
A: Dear Catherine Olson, if you have any problem, please email us. our email is service@mail-wherelight.com
Amelia Pare    Time: 2025-07-03 08:06
Q: Hello, I'm looking for an invoice for the glasses order I placed so I can submit it with my benefits. Order # 80625261522480. I tried following the directions on your website but the invoice button is not appearing. My order has also been in processing for almost a week. If you can confirm when the shipment will be ready? I was expecting to receive the glasses in 2 weeks from placing the order with shipping?
A: Dear Amelia Pare, We sent you email and the receipt is in the email, please check the attachment. And after checking the status of the order, the order is expected to be shipped out next week. The glasses#Vashti needs to cut the edge, the production process will take a little longer, we have expedited the production for you
Rosiviris    Time: 2025-07-02 19:00
Q: Status my ordena # 80625261701495 Thank
A: Dear Rosa Rodriguez, The order is already shipped out on July 1st. The parcel is in transit to the US right now. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. You can track the logistic with this link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136208423276044533
Tanya Milbrodt    Time: 2025-07-02 16:48
Q: The right side arm broke off my glasses. Do you sell replacement parts? If so, I'd like to get one to fix this.
A: Dear Tanya Milbrodt, We\'re so sorry about this. Could you please send us the picture of the broken part? Then we can check for you
Rebecca Dellinger    Time: 2025-07-02 11:44
Q: Do you offer fsa/hsa?
A: Dear Rebecca Dellinger, We only support some of fsa/hsa, not all.
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