Buy Prescription Glasses Online at Affordable Prices

Brittany Keller Time: 2025-05-19 18:04

Q: I’m checking on order 80525111842231 it has been in processing for a long time. Thank you

A: Dear Keller Brittany， We\'re so sorry for the delay. Because one frame in the order is out of stock. We have contacted our supplier to expedite the production. Your order is expected to be shipped out this week.

Michelle Goff Time: 2025-05-19 17:13

Q: Hello, I need to update my name in your system. My new last name is Goff. Please let me know if any additional information is needed. Thank you for your time and assistance.

A: Dear Michelle Goff,we have already updated your last name in our system.

Dee Time: 2025-05-19 08:45

Q: How would I be able to choose frames in a small because all I see is a large

A: Dear Dee, You can filter the smaller frames on our website, We have filter the samll frames for you, you can choose with this link https://www.wherelight.com/eyeglasses?gooodsSort=1&size=1

Ra-ann Becker Time: 2025-05-18 23:30

Q: Hello I was just wondering about my order. Thank you

A: Dear Ra ann Becker, We sent you email on May 6th,May 13th and May 15th to communicate the Rx with you. But we didn\'t get your reply. We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? then we can make production for you.

Karene Coeuranor Time: 2025-05-18 18:59

Q: I’ve used the wrong mailing address, what do I do now?

A: Dear Karene Coeuranor, Please send us the correct address,we\'ll change for you in the order.

Karene Coeuranor Time: 2025-05-18 18:54

Q: Hello, I’ve accidentally pressed redeem on an item I do not want. Please let me know what steps can be taken to rectify this mistake.

A: Dear Karene,We\'ve cancelled the redemption for you and the points will be credited back to your account in a few moments.

RENEE JOHNSON Time: 2025-05-18 09:29

Q: Can you upgrade lens from previous purchase of frames?

A: Dear RENEE JOHNSON, So sorry, we don\'t support upgrade lens from previous purchase of frames. You can buy new glasses in our website.

Natacha Marro Time: 2025-05-18 07:18

Q: I love this glasses I will love if I could be reading glasses plus +2.50

A: Dear Natacha, We can\'t find you order by searching your name and email. Please send us the order number ,then we can check for you

ladybug92201 Time: 2025-05-18 07:12

Q: It will not allow me to upload my photo. I can select a photo but it just keeps trying to load it and freezes up.

A: Dear Ladybug, please send pictures via email

Chessa Time: 2025-05-18 06:00

Q: Do you offer high index lenses?

A: Dear Chessa, We have these 5 index to suit different Rx. Mid-Index 1.55,Mid-Index 1.61,Mid-Index 1.61 pro,High-Index 1.67 and High-Index 1,71

quelitawll Time: 2025-05-17 20:38

Q: The glasses stated delivered on May.12th to my mailbox. I never received them at all. I want my glasses or my money back. Please contact me via email to let me know what to do?

A: Dear Natasha Wall, We sincerely apologize for any inconvenience you may have experienced. Could you help comfirm the address in your order first? IS it correct?

karichard79 Time: 2025-05-17 15:53

Q: The glasses came in and while they're beautiful they're very very heavy and I don't think the prescription is put in their properly. I can look straight forward without an issue but as soon as I try to look at my peripheral everything is blurred out. I paid using an FSA but I'm no longer employed at that company is there a way just to do an even exchange

A: Dear Kelly Richard, We sincerely apologize for any inconvenience you may have experienced. Is the frame #Travis 0098 very heavy? And we notice that you didn\'t upload the Rx in your order. Could you please send us the picture of Rx? Then we can check for you

angeellyzayas18 Time: 2025-05-17 15:44

Q: La orden que pedí ninguno de los 2 espejuelos viniero con el lente que se convierte en Gafas cuando da el sol

A: Dear Arysha Chavez, We sincerely apologize for any inconvenience you may have experienced. Please help put the photochromic glasses (TR018 and 6094)on a piece of white paper and place them outside in the sunlight for 5 minutes, then take a picture and provide pictures to us. Our technician will check the cause. By the way, please don\'t put the photochromic glasses in the car, as the protective film on the car glass will affect the sunlight exposure and affect the effect of the photochromic glasses.

Laura Vargas Time: 2025-05-17 15:29

Q: 20525091932532 That's my order number, I would like an update. Thank you

A: Dear laura gibson, We checked your order and it has already finished production. And it will be shipped out today or tomorrow. Later the tracking number will be updated to your order

Sanders Chloe Time: 2025-05-17 13:23

Q: My prescription was entered wrong how do I go about returning them to change the lenses?

A: Dear Chloe Sanders, We\'re sorry to hear this. Could you please send us the picture of correct Rx? Then we can check for you.

Yasmine Zouhby Time: 2025-05-16 15:37

Q: How can I change the shipping address once I purchased .

A: Dear Yasmine Zouhby, Please send us the correct address, we\'ll change for you in the order

Rene Cooper Time: 2025-05-16 11:41

Q: How do I file a missing package claim? The pair i ordered was accidentally shipped to Texas

A: Dear Rene Cooper, We sincerely apologize for any inconvenience you may have experienced. Your address is a box address, UPS/DHL does not accept box addresses. We sent you an email to change your address but did not get a reply from you. So the parcel was returned and has been destroyed. We can remake this glasses in your order for you Could you accept this?

Jan Pringle Time: 2025-05-16 09:25

Q: I have recent frames from Wherelight. Is it possible to get new lenses in them?

A: Dear Jan Pringle, We sincerely apologize for any inconvenience you may have experienced. Could you kindly let us know which pair is not clear? and also send us picture of wearing this glasses. Then we can check for you

Jan Pringle Time: 2025-05-16 09:15

Q: Hello, I just received my 4 frames and one of them just doesn't feel right. One eye is not clear although the prescription is correct. Can I exchange them for something different?

A: Dear Jan Pringle, We sincerely apologize for any inconvenience you may have experienced. Could you kindly let us know which pair is not clear? and also send us picture of wearing this glasses. Then we can check for you

Shelley Herrmann Time: 2025-05-16 05:28

Q: How do I add colored tint to lenses to make them into sunglasses? The order process is not giving me that option

A: Dear Shelley Herrmann, We would like to tell you that you added the tint in the order, please don\'t worry, your order is being processed now.

Juliet Williams Time: 2025-05-15 10:26

Q: I cannot place items in my bag. How can I do this? I can only add products to my wishlist but cannot put them in my bag. I'd like to shop with you as you have exactly what I want. I do not want to go to another company. Jules

A: Dear Juliet, Have you registered and logged in to your account on our website? Which 4 glasses would you like to purchase？ please send us a screenshot,then we can check for you

Juliet Williams Time: 2025-05-15 09:06

Q: I would like to pay for 4glasses but I cannot find out how to put those glasses in my bag

A: Dear Juliet, Have you registered and logged in to your account on our website? Which 4 glasses would you like to purchase？ please send us a screenshot,then we can check for you

Sabin Shitrit levi Time: 2025-05-15 00:59

Q: Hi, i order glasess but one of the glasess witout number of distens' only frame' i want to chanch this to glasess with numer distans like the other that i order .nomber 80525142122466

A: Dear Sabin Shitrit levi, Ok, we have added the Rx in the glasses#58034.

Patricia Shatto Time: 2025-05-14 20:38

Q: I placed an order it is number 80525081828197 for a pair of frames. I just had an eye exam and I wondered how much more it would cost to include lenses because I have the prescription and do you offer transition lenses thank you for your tesponse

A: Dear Patricia Shatto, Yes, we can make progressive lens. Could you please send us the picture of your Rx? then we can check for you.

Kimberly Davis Time: 2025-05-14 15:19

Q: I tried to order glasses but the drop down list starts at 63 for PD. Mine is 57. This was measured by Warby Parker online and I have purchased several pairs of glasses online without problem, from them and other sites. Is PD different for your glasses or are the frames I was looking at too large for my face?

A: Dear Kimberly, Maybe the frame you choose can\'t make your PD 57. The smallest PD that the frame you choose can make is 63. You can filter the frames to match your PD 57 on our website.

Juliana Lima Time: 2025-05-14 14:55

Q: I have bought from you guys before and had a great experience. Can I send a picture of myself wearing my current glasses only to help with mesures bc my lenses are progressive?

A: Dear Juliana,Do you mean that you want us to measure your SEG height from the picture?

dyes1957 Time: 2025-05-14 14:48

Q: How to order

A: Dear Dyes,We specially prepare the Ordering Guidance for you to make you better understand how to place an order. You can click here https://www.wherelight.com/help.php/helpInfo-108.html and get more information. Please feel free to contact us if you have any further assistance.

Julie Time: 2025-05-14 13:21

Q: What is the physical location of your business?

A: Dear Julie, our factory is in China, glasses will be shipped from China.

Rebecca Parr Time: 2025-05-14 01:42

Q: I need to change the delivery address on my order please I have already ordered but it is going to my old address

A: Dear Rebecca Parr, We are sorry to hear that,would you please tell us your correct address so that we can change it for you ?

conceitedlooks Time: 2025-05-13 23:45

Q: Hello my order is being processed can I change my pd on the order to the updated prescription I entered. The current prescription is more accurate. Thank you

A: Dear Raketta Emanuel , Do you mean the order 20525132322413 ? please send us the correct PD asap,then we will change for you in the order.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee