Buy Prescription Glasses Online at Affordable Prices

K Time: 2021-10-31 04:23

Q: Hi, For orders to Australia. Is the delivery charge per pair or does it include multiple pairs of glasses. Thanks

A: Dear K, It includes multiple pairs of glasses.

maryanne Time: 2021-10-28 22:29

Q: What does "PD" mean ?

A: Dear maryanne， Pupillary distance. It\'s the distance from the middle of one pupil to the bridge of your nose in millimeters. If the measurements are the same on either side, then you\'d double the number and have one PD. So for example, if you get 32mm on either side, your PD is 64. If you have different measurements, like 31 and 33, then select \"have 2 PDs\" when ordering and enter either number as is.

JordanMcGee Time: 2021-10-28 12:18

Q: I want to order extra clip on attachments with my frames how do I do this?

A: Dear Jordan McGee, Here is the link of extra clips : https://www.wherelight.com/feature/accessories.php?d=accessories

TheresaCobbs Time: 2021-10-28 09:18

Q: Please check to see if I have a credit to my account. Thanks!

A: Dear Theresa Cobbs, We have checked. There is no creditin your account. What credit do you want ? We will help you.

PamelaWendt Time: 2021-10-28 06:38

Q: My order does not appear when I sign in Thank you

A: Dear Pamela Wendt, Your order is under your email which is wendtgone@aol.com. It is in process, please don\'t worry.

Lara Time: 2021-10-25 16:57

Q: I have a very high subscription and am worried about the thickness and heaviness of the lenses. I don't see an ultra thin option.

A: Dear Lara, Please don\'t choose Single Vision (premium)lens at first step, the premium is High Index 1.61. Please choose Super High Index 1.67 or Ultra High Index 1.74 at step 3.SELECT LENSES THICKNESS.

LorrieThomas Time: 2021-10-25 08:36

Q: Can I add on a couple extra clip-on's for my glasses I just ordered? The clip-on's seem to get lost easily and I would like to gave extras.

A: Dear Lorrie Thomas, We are sorry to tell you that we don\'t have extra clip-ons.

KendallMohler Time: 2021-10-23 10:40

Q: Hi my prescription says my PD is; Right eye 28.5 Left eye 29.5. But these values aren’t an option, help!!!

A: Dear Kendall Mohler, Which frame do you want ? Please tell us the frame name. We will check it for you.

Kristi Powell Time: 2021-10-21 17:49

Q: My daughters DPD is 48, but that isn’t an option. What do I do?

A: Dear Kristi Powell, Which frame do you want ? Please tell us the frame name. We will help you.

janiceblair Time: 2021-10-20 11:09

Q: why won't the glasses load on my photo?

A: Dear Janice, We would like to tell you that we have solved the problems for you. If you have any problems, you can contact us.

PamelaWendt Time: 2021-10-20 06:23

Q: Where is my order tracking 9400116902368877931114

A: Dear, we are sorry for the delay. We would like to tell you that your item has arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on October 20, 2021 at 8:37 pm. The item is currently in transit to the destination.You will receive it soon.

AbedLaracuente Time: 2021-10-19 14:36

Q: Greetings, I placed an order for two Hester glasses. Order number 22110191351319. I was able to add the Right OD SPH as +1.00 and the Left OS SPH as +0.75. I was not able to add the Add +2.25 for each side. I do not know if this is needed or not for this order. Please do not make the glasses or ship them without confirming this. Thank you.

A: Dear Abed Laracuente, Would you please tell us whether you want multifocal progressive glasses or single vision glasses ? We will help you.

Sharon Prince Time: 2021-10-16 09:55

Q: If I have a current pair as well as a picture of a pair from a store, how can I find lenses that the same shape and color?

A: Dear Sharon Prince, We don\'t sell lenses separately. Thanks for your understanding.

June Hicks Time: 2021-10-14 11:03

Q: Ordered a round pair of glasses and never got them. The second pair I ordered with them came but not the other.

A: Dear June Hicks, Do you mean that you didn\'t receive the Amandy glasses ?

KerryMckinlay Time: 2021-10-13 21:41

Q: I am trying to order reading glasses but the instructions are so confusing how do I order them? I'm using "mom 2021" prescription and want to order the Hester frames for them

A: Dear Kerry Mckinlay, Would you please take a photo of your original prescription and send it to us ? We will help you.

Jennifer Riley Time: 2021-10-13 20:18

Q: Can I just order new lenses for frames I already purchased? Lenses only with my Rx and pop them into the frame myself?

A: Dear Jennifer Riley, Sorry, we don\'t sell lens separately.

MeganLinn Time: 2021-10-13 17:48

Q: Hi I was wanting to order a pair of Lena glasses in the hot pink color. I was trying to apply the pink30 discount and it's not being accepted at checkout. The site said that it wasn't applying because the pink Lena glasses are marked as purple in thier description. Would there be a way to still use the discount code considering they are pink glasses?

A: Dear Megan Linn, All coupon codes could not be applied to discounted glasses. Lena is on sale (50% OFF COUNTDOWN）So you can\'t use the pink30 discount.

Trisha Time: 2021-10-13 06:54

Q: Order Number:22109231316378 Order placed 9-23 On 923 it said in processing 4-8days but 10-7 it still says process after 2 weeks. It has now been another week. I ordered expedite because my existing glasses are broken at the bridge. So at a total of 3 weeks already can you please advise me when you will be shipping. Based on your processing tables and shipping I should already have them.

A: Dear Trisha, We are so sorry for the delay. Because your prescription is strong and the photochromic purple will take more time than other tint. But we will ship your order next week and we will email you a tracking number.

Kat West Time: 2021-10-13 00:17

Q: Hi there I want to order some glasses that just have blue light and brightness protection and I dont believe I have bad eyesight. Can I just order blue light glasses without a prescription?

A: Dear Kat West, Yes, you can choose bluelight protect lens and choose 0.00 as your prescription.

Melissa Time: 2021-10-12 10:40

Q: I would like to order new glasses for my son. However, when I put in his prescription it will not let me choose a -6.25 for his fear it will only let me choose a -6. I can take a picture of the prescription and send it but it’s still asking me to put in I character there and I don’t wanna order the wrong thing. My son has a severe vision impairment, and he lost his glasses when we were out of town over the weekend. I need to get him something as soon as possible. How do I fix the situation?

A: Dear Melissa, Please don\'t worry, we will help you. Would you please take a picture of the prescription and send it to us ? And which frame do you want ? Please tell us the frame name. Thank you.

terrywatson Time: 2021-10-11 21:50

Q: i made an order and have not heard anything. do you have an idea when my 4 pairs will get here? thanks terry

A: Dear Terry Watson, We shipped your order just now. The tracking number is 9400116902368877930315. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877930315

CarinaNovicky Time: 2021-10-11 17:37

Q: Hello, my glasses have been sent several days ago but usps still says “shipping label created, awaiting item* I am not sure how long it should take. Thank you

A: Dear Carina Novicky, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

KathrynWay Time: 2021-10-11 14:53

Q: please use my old perscription if not cancel and ill try again my email is messing up with you, my phone number is 734621-8378

A: Dear Kathryn Way, Please don\'t choose Frame + Non-Prescription Bluelight Blocking Lenses. Please click SELECT LENSES and choose Blue Light Blocking (single vision). We only offer single vision glasses with Blue Light Blocking. Your old prescription is for Bifocal. Do you want Bifocal glasses with Blue Light Blocking ?

JuliePederson Time: 2021-10-11 14:32

Q: I would like to confirm that my order was placed. Unreceipted? Order # 22110101039145

A: Dear Julie Pederson, Your order is in process. We will email you a tracking number when we ship your order.

Marcie Smith Time: 2021-10-11 07:40

Q: Can you do Starry in sunglasse

A: Dear Marcie Smith, Yes, you can add tint into lenses.

TequoniaBivens Time: 2021-10-10 11:08

Q: What can I to about pair of glasses I recently ordered. While at work the diamonds started coming off. Which I hate BC I love these glasses. Never had any previous issues with any others and I order all of my glasses from you all.

A: Dear Tequonia Bivens, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

NinaLapot Time: 2021-10-09 15:33

Q: Hi there, I'm planning on placing an order over $69 to Ireland. Will I be eligible for free shipping? Thank you ???? Nina

A: Dear Nina Lapot, Sorry, there is no free shipping to Ireland. Please choose UPS shipping. Thank you.

CathyGoldman Time: 2021-10-08 10:16

Q: I am trying to order a pair of glasses and y our prescription site will not ALLOW ME TO ENTER MY pd# WHICH IS 59.5 cAN'T PLACE ME ORDER FOR THE FASH SALE

A: Dear Cathy Goldman, If you can\'t choose PD, that means the frame is too big for you, it can\'t fit your PD. Please choose smaller frames. Thank you.

KarenB Leeson Time: 2021-10-07 18:25

Q: Order #82104151653301. I wore these glasses today, placed them on the dash of my car o. A nonslip pad to put on sunglasses. When I picked up the glasses they were in two pieces. Purchased on 4-15-21. I own several other pairs of glasses so these are not worn daily.. What can be done?

A: Dear KarenB Leeson, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ? We want to tell you that the temperature in the car is very high, please do not put your glasses in the car.

TrishaL Time: 2021-10-06 02:28

Q: My order Id:22109231316378 was placed on 9-23 for 2 pairs it stated several days for processing and 10 4 it looked like they might be almost ready to ship now the order on 10 5 says it went back to processing for several days again. It makes it look like we are back to same place we were on day 1. It will be 2 weeks tomorrow. When can I expect shipment

A: Dear Trisha Lindauer, We have finished one pair of glasses, but the one with photochromic purple is still in process. Because the photochromic purple glasses will take more time than normal glasses. We will make the glasses as soon as we can. And we will email you a tracking number when we ship your order. Your patience and understanding will be greatly appreciated.

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