Consulting Servive Center

A: Dear Milagros Rodriguez, We are sorry to hear that, do you mean that you don\'t receive the order# 80725230937254 ?

A: Dear Samara Massey, We need to confirm the prescription with you since your sph value of right eye is negative and sph value of left eye is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible.

A: Dear Alyssa Taylor, We would like to tell you that we have correct PD value for you.

A: Dear Liz Aviles, We are sorry to hear that,would you please tell us which pair you want to return and reason ?

A: Dear Beverly Walker, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of correct original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Castillo Dahzael, We have checked the tracking information and it shows that your package has arrived at Facility in Greensboro, NC, United States. You will receive it this week.

A: Dear Andie, For add value, do you mean that you can not fill it in the glasses ? If so, do you choose progressive lenses or bifocal with line lenses ? For password, would you please tell us your email account so that we can reset it for you ?

A: Dear Verusaka Melton, We would like to tell you that we have correct it for you.

A: Dear Upshur Cirrea, We would like to tell you that we have emailed you new code and you can check it in your email.

A: Dear Tracy Johnston, We would like to tell you that you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=56

A: Dear LaRisha Wabaunasee, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Ewing Bernita, we would like to tell you that we have sent the code to you again, please check your email.

A: Dear Kay Fields, We are sorry to hear that, would you please tell us the correct color you want so that we can change it for you ?

A: We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear King Shakeria, We would like to tell you that our factory is located in China.

A: Dear customer, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear Erika, We have checked your order and we are sorry to tell you that the zip code you filled in the order is 92028, but we have corrected it now. We will redeliver the package after we receive it. And we suggest you to double check the address before you pay the money. Thank you.

A: Dear Antoinette, We are sorry to tell you that the coupon can not be used with the BOGO offer.

A: Dear Yachira, We are sorry to tell you that we can not make add value 0.75, we would like to tell you that you can choose single vision lenses directly. If you want single vision reading glasses, you need to add the Add to your Sph value, and remove the Add, and fill near PD value in the glasses.

A: Dear Lozada Hector, We are sorry for the delay, but we are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. Concerning your case, we can offer you $10 coupon in total for two orders, would you please tell us whether you can accept it ?

A: Dear Dina Robertson, We are sorry to hear that, we can change the Rx for you, but we need to charge you the processing fee $7.19 because your order is being processed now, would you please tell us whether you can accept it ?

A: Dear Lorena Gurrola, We have checked your order and we would like to tell you that you chose Anti-Scratch & UV coating for both pairs of glasses.

A: Dear Lorena Gurrola, We have checked your order and we would like to tell you that you chose Anti-Scratch & UV coating for both pairs of glasses.

A: Dear Lillian, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. And you choose frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=54

A: Dear Carlen Donovan, We can add it for you, but we need to charge you price difference USD $15.57, would you please tell us whether you can accept it ?

A: Dear Madeleine Bock, We would like to tell you that you can fill distance PD value directly.

A: Dear Latonya Ireland, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Antoinette, We are sorry to tell you that the coupon can not be used with the BOGO offer.

A: Dear Ruth Danoff, ​We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $75 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?