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Joycelyn Summerville Time: 2022-03-04 07:43

Q: I’ve added a new prescription but can’t complete the selection of any pair that I selected.

A: Dear Joycelyn Summerville, would you please tell us your problems in details ?

Chandra Scott-Lover Time: 2022-03-03 19:08

Q: In need of the results of my last prescription

A: Dear Chandra, would you please tell us your order number ?

Robin Time: 2022-03-01 18:06

Q: Can you tell me the frames in medium,,with the lowest frame widths, I. Cateye,or any other shapes, ?...

A: Dear Robin, we would like to tell you that you can choose these frames: https://www.wherelight.com/wl/GetInfo-28.html?c=red https://www.wherelight.com/wl/GetInfo-12.html?c=pink https://www.wherelight.com/wl/GetInfo-73.html?c=purple https://www.wherelight.com/wl/GetInfo-35.html?c=red https://www.wherelight.com/wl/GetInfo-78.html?c=green https://www.wherelight.com/wl/GetInfo-1268.html?c=clear https://www.wherelight.com/wl/GetInfo-1303.html?c=black https://www.wherelight.com/wl/GetInfo-1817.html?c=tortoiseshell https://www.wherelight.com/wl/GetInfo-1901.html?c=black https://www.wherelight.com/wl/GetInfo-3140.html?c=gold

FlavioDelaluz Time: 2022-03-01 11:50

Q: I haven’t received my glasses yet

A: Dear Flavio Delaluz,we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000062303410

Spring Smith Time: 2022-02-28 11:15

Q: Could you let me know when my order will be delivered? 82202201011092 Thank you

A: Dear Spring Smith, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000023507635

SheritaTurner Time: 2022-02-27 08:26

Q: I want to make sure my order went through. Here is my order number 22202251948595

A: Dear Sherita Turner, we would like to tell you that your order is being processed now.

NicoleA Time: 2022-02-27 01:27

Q: How come sometimes the reccomended lenses are the "thiner" ones. How does that affect vision etc

A: Dear NicoleA,would you please take a photo of the original prescription with PD and attach it in the email ?

Moni Koenig Time: 2022-02-26 14:50

Q: would you be able to do trifocals in the frames?

A: Dear Moni Koenig, we are sorry to tell you that we can not make trifocals.

TeresaWendorff Time: 2022-02-26 08:16

Q: Are your glasses sent priority mail or is there a way to insure them? My sister ordered a pair that post office claims delivered and she got message, went to door and nothing there. I am afraid to order now.

A: Dear Teresa Wendorff,would you please tell us where are you located ?

Miriam Cacopardo Time: 2022-02-25 01:52

Q: I would like to order a pair of bifocal glasses without line. Which option do I choose please? Also I want to have the reading lenses with reduced thickness. Can you please guide me. Thank you

A: Dear Miriam Cacopardo, would you please take a photo of the original prescription with PD and attach it in the email ?

KatriceDade Time: 2022-02-24 06:49

Q: The last update was 2/17, where are my glasses?

A: Dear Katrice Dade, Your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on February 24, 2022 at 6:18 pm. The item is currently in transit to the destination. You will receive it soon.

Spring Smith Time: 2022-02-24 03:35

Q: Could you let me know when order 82202201011092 will ship? Thank you

A: Dear Spring Smith, we would like to tell you that we will ship your order out this week.

Leisha Johnson Time: 2022-02-22 13:41

Q: I’m trying to order more than one pair it allowing i place a wishlist I’m not able to retrieve it I just want pay one time shipping fee.

A: Dear Leisha Johnson, would you please tell us which frame you want to order ?

Diane Smith Time: 2022-02-21 18:56

Q: I would like to order the Dalia frame only. Is this possible??

A: Dear Diane Smith, we would like to tell you that you can choose \"frame only\".

Diane Smith Time: 2022-02-21 18:55

Q: can i order the frame only??

A: Dear Diane Smith, would you please tell us which frame you want to order ?

GwendolynCordero Time: 2022-02-21 17:47

Q: Hey I ordered frames from you Saturday. When can I expect shipping confirmation?

A: Dear Gwendolyn, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000029078863

JuliaJuelich Time: 2022-02-21 12:48

Q: Hello, can I get a status on 22202021346432? Thank you!

A: Dear Julia, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000031364633

LisaHenkel Time: 2022-02-21 07:49

Q: I placed an order the first part of February. I did not receive a confirmation email. Can you please tell me the status of my order? Thanks so much, Lisa Henkel

A: Dear Lisa, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000027846518

LauraAccetta Time: 2022-02-21 04:42

Q: I have a fladh sale frame in my cart but i want them in a reader and thats not a selection. Can they be made into a reader?

A: Dear Laura, would you please tell us which frame you want to order ?

ValVarcoe Time: 2022-02-21 03:03

Q: Ihave changed my mind on the order in my basket but it will not allow me to delete it.

A: Dear ValVarcoe, would you please take a screenshot of your shopping bag ?

Rhonda Washington Time: 2022-02-20 19:23

Q: Do you all do progressives with no-line bi-focals? That’s my interest. I would hate to order $200 plus lens & they have the line. That’s not my preference. Rhonda

A: Dear Rhonda Washington, do you mean that you want progressives with no-line lenses ?

RebeccaStone Time: 2022-02-19 16:39

Q: My shipping status has been the same for almost a week. I don’t think it’s been updated. I really hope they are on their way to me.

A: Dear Rebecca Stone, we are sorry for the delay. We will ship your order out this week.

Jordan Time: 2022-02-19 12:36

Q: Can I order extra sunglasses clips for my glasses?

A: Dear Jordan, we would like to tell you that you can check these links: https://www.wherelight.com/feature/wl/GetInfo-60.html?c=black&t=0 https://www.wherelight.com/feature/wl/GetInfo-59.html?c=purple&t=0 https://www.wherelight.com/feature/wl/GetInfo-58.html?c=black&t=0 https://www.wherelight.com/feature/wl/GetInfo-58.html?c=purple&t=0

Sigrid Smith Time: 2022-02-18 10:31

Q: I ordered metal cateye sun glasses but received plastic cateye with regular lens frames. Order number 82202041056285 had 3 pair of glasses but I thought I had made 2 separate orders.....one order with blue/yellow glasses and pink frames...and the 2nd order was metal cateye sunglasses.....I didn't order plastic cateye frames. Please assist me....eagerly waiting for metal cateye sunglasses I paid for!

A: Dear Sigrid, do you mean that you didn\'t order the glasses#92136 ?

Blue Time: 2022-02-18 08:15

Q: Is it possible to order non-prescription sunglasses lenses in every frame? If yes, how do I order them? I tried selecting polarized lenses, but it is requiring I add a prescription, and selecting fashion/no prescription doesn't offer an option to tint the lenses...

A: Dear customer, we would like to tell you that you can choose single vision lenses and fill none in sph value.

Billie Fail Time: 2022-02-16 09:52

Q: I have not gotten a confirmation email, but my PayPal has been charged. When can I get confirmation?

A: Dear Billie Fail, we would like to tell you that your order#82202142040147 is being processed now. And we sent the confirmation email to your email address: bzfwsp@gmail.com

StephanieHileman Time: 2022-02-16 02:09

Q: Good morning! I have a question about Order NO.: 822020813410142022 placed on 02-08 13:01:01. I received the email with the usps tracking information but when I check the status it says the shipping label was created on 2-11-22 but as of 2-16-22 it still has not updated with any new status information. So I'm wondering if I should be concerned or if this is international shipping and it just hasn't reached USPS yet?

A: Dear Stephanie,Your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on February 16, 2022 at 8:50 pm. The item is currently in transit to the destination. You will receive it soon.

HeatherKainbryce Time: 2022-02-15 17:36

Q: My order says shipped but only the shipping label has been printed... nothing else.

A: Dear Heather Kainbryce, we would like to tell you that your package is in transit from China to the US now. Please don\'t worry. We will try our best to make sure that you will receive your package.

SherrillBaines Time: 2022-02-15 13:04

Q: What does "PD" mean?

A: Dear Sherrill, PD or Pupillary Distance is the distance between the center of your pupils in millimeters (mm). It is an important measurement when purchasing prescription glasses online. PD is sometimes written on your prescription by your doctor. However, if you cannot find it,you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

AlexeeKofsky Time: 2022-02-13 22:39

Q: 82202052353314 I ordered these on the 5th. Any idea of what day they might arrive?

A: Dear Alexee Kofsky, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000079664740 And the shipping time is 15-25 days.

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