Buy Prescription Glasses Online at Affordable Prices

Robin Williams Time: 2023-03-24 14:12

Q: I’m trying to us my fsa master card to purchase my eye where. Do you accept medical spending accts

A: We support the purchase of fas, you can refer to the link: https://www.wherelight.com/helping/faq.php If you have other questions you can contact me to assist you in placing an order

CharmyAnderson Time: 2023-03-24 13:38

Q: I’ve ordered two pairs of glasses over a week ago and I haven’t received the glasses. Is there a direct customer service number I could call to speak with someone?

A: Dear CharmyAnderson, your shipping number is 9214490337475901252676, Sorry for the delay，your delivery will be delivered soon

Genevieve Time: 2023-03-24 12:01

Q: HI, I am trying to get reading glasses (left eye +2, single vision/blue light protection) but every time I try to enter my prescription, the add section is unavailable. I tried all options and it is only working with progressive lenses. Can you help me

A: Dear Genevieve,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

JalynnWilliams Time: 2023-03-24 10:35

Q: I put the wrong shipping address on my order

A: Dear JalynnWilliams, you can provide your order number or login email and the correct address, I will help you solve the problem.

Jeancheng Time: 2023-03-24 09:56

Q: Need help with a frame I purchased. Need a replacement as it arrived too loose. if replacement is not possible I would like a refund

A: Dear jean cheng,please provide a photo of wearing glasses on your face, too loose case is certified I will assist you to replace the glasses, sorry for the inconvenience.

Anne Time: 2023-03-24 08:30

Q: Your coupon says I can get 90% off- so I added enough to make my bill over $70 and it only took about 40% off. Why

A: Dear Anne, would you please fill the code in the shopping bag and take a screenshot of your shopping bag ?

SheilaGale Time: 2023-03-23 20:13

Q: I received my one of my orders today but there is one screw missing from the front of my glasses.

A: Dear SheilaGale, Our processing center has dealt this order. Thank you for your patience.

Rachel Time: 2023-03-23 18:37

Q: My frame on my glasses broke. Order: 82301021959080 They are the blue frame ones. So I need a replacement.

A: Dear Rachel, Sorry for the inconvenience. We will remake the blue frame for you.Could you please take a photo of the broken blue frame?

MaryeIsaacson Time: 2023-03-23 17:23

Q: I'm looking at frames Adkins They say red and they look very pink on my screen. other frames in red look red on my screen. before I order them I want to make sure they are not pink.

A: Dear MaryeIsaacson, Adkins frame looks a bit like dark pink. If you can\'t accept the color,we recommend you to choose other frame. We have a wide selction. Thank you.

Charlie Time: 2023-03-23 17:08

Q: the website appears to be broken, every time i get to the screen to select lens type it won't let me advance and tells me to "please select lens type" even though I already have

A: Dear Charlie, Sorry to hear you are having problem when purching.It must be frustrating.Could you please send the screenshot of the stuck steps so that we can check it for you. Thank you.

Renae Jones Time: 2023-03-23 16:42

Q: My pdf for my prescription is 60. I have not received any emails from you all but one. I do t understand the 2 nd question I uploaded my prescription. Is there a contact phone number for you?

A: Dear Renae Jones， Sorry, we do not have phone number now. We want to make sure you need single vision for distance?

Tracy Gwynn Time: 2023-03-23 15:37

Q: I ordered and received new glasses from you, they broke the second day of having them. I contacted you and Phyllis offered my a replacement and I chose my replacement glasses and sent that information back to her and received no response. Weeks later I still have no response and no glasses. I emailed her today asking for an update and received no response. I have no glasses that are wearable. Any information about my replacement glasses would be appreciated.

A: Dear Tracy Gwynn， We have received your email and repling it now.Thank you for your patience.

Sheila Time: 2023-03-23 15:20

Q: I think the shipping address is wrong. How can I correct it?

A: Dear Sheila, Please send us your correct address so that we can change it for you. Thank you.

AprilHutter Time: 2023-03-23 15:06

Q: Hi there! My order was accidentally sent to the wrong address! Can I have it resent to the correct one? I sent an email! Thank you,

A: Dear April Hutter, Yes,it can be resent to the correct one.We had gotten your emial.

Celia Time: 2023-03-23 09:55

Q: Hi, I was looking at sunglasses and I'm wondering if there's any way I can do progressives and polarized lenses? It seems I can only select one or the other and I need progressives but I'd like polarized ones.

A: Dear Celia, Please choose lenses type for polarized first and then input the progressive prescription with add. Please noted that presbyopia ver +4.00 and myopia over -8.00 are not suitable for progressive polarized lenses. Feel free to contact us if you have any other question.

Kelsea Time: 2023-03-23 09:05

Q: nvm I found it

A: Dear Kelsea, sorry, what do you find ?

Kelsea Time: 2023-03-23 09:02

Q: Have requested several links to reset my old password, have not yet received a link to reset my password

A: Dear Kelsea, Your password now is 123456. Please use this one to login and reset your password. Thank you and sorry for the inconvenience.

jennCochran Time: 2023-03-22 19:56

Q: In my RX it says "Plano" under the Sph, and it says Sph under the Cyl. What should I put when adding my prescription into your system... 0.00??

A: Dear Jenn, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kamili Dennis Time: 2023-03-22 17:50

Q: I was wondering why my last order has not moved since 3/12/23

A: Dear Kamili Dennis, please don\'t worry, we would like to tell you that your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.

Setsuna Time: 2023-03-21 18:43

Q: Hi, I just placed an order 22303211839101 and want to confirm about the prescription on the SINGLE VISION 'Galvin' style glasses I ordered. The eye doctor had the OD as 'pl' --- is that 0.00? I didn't know what to choose in your form, so I chose '0.00' Please confirm that is correct. Thank you again!!!!!! God bless! Chloe Braga

A: Dear Setsuna, we would like to tell you that pl means plano, so you can fill zero. And we double checked your order. The sph value of right eye for Galvin is +1.75 in the original prescription, but you filled -2.00. We would like to tell you that we have corrected it for you.

Tenee Time: 2023-03-21 17:56

Q: I ordered glasses though but can’t find out the status

A: Dear Tenee, do you know the order number ?

Renae Jones Time: 2023-03-21 15:05

Q: How can I check on a order I placed it continued to say processing

A: Dear Renae Jones, we sent many emails to you,but you don\'t reply us. We find that there are add values in your prescription and which lenses you want to order,single vision reading lenses , single vision distance lenses or progressive lenses ? And we also need to confirm your PD. Would you please tell us which one is your correct PD, 58,60 or 62? If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Candee Time: 2023-03-21 08:21

Q: Do you have high index lenses?

A: Dear Candee, we would like to tell you that we have 1.74 index lenses.

Innocent Time: 2023-03-21 00:04

Q: Hello i wear glasses but I don't know my prescription please help my eyes are blurry when I'm not wearing glasses I can only near objects

A: Dear Innocent,would you please tell us whether you ordered the glasses on our website before ?

AndreaStanton Time: 2023-03-20 23:39

Q: Hi, I am looking at purchasing the Anabella sunglassess. I am wondering if I am able to make the clip on sunglass part polarized? If so, how do I do this? Thanks Andrea

A: Dear Andrea Stanton, Because the clips are colored, we recommend that you do not choose lenses tint.

Glamm Time: 2023-03-20 17:57

Q: My ADD is 0 in both eyes. However it won’t allow me to order

A: Dear Glamm,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

WillaDesmit Time: 2023-03-20 16:31

Q: I previously ordered blue and red cat eye glasses I just broke right arm piece close to the glasses is it possible to get another arm piece for right side

A: Dear Willa Desmit,We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

GabrielaAugustinaitis Time: 2023-03-20 11:55

Q: Hello, can you please give me an updated tracking number for order # 22303071351179 ? It has not updated since 3/13, thank you!

A: Dear Gabriela, We are sorry for the delay and your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on March 20, 2023 at 9:04 pm. The item is currently in transit to the destination.You will receive it soon.

jadeperrin Time: 2023-03-20 08:34

Q: My order says shipped but it has been in pre shipment for 12 days. I ordered on March 3rd with advanced shipping. order number 82303020820194. When should I expect my order to arrive?

A: Dear customer, We are sorry for the delay and your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on March 20, 2023 at 7:33 pm. The item is currently in transit to the destination.You will receive it soon.

CindyMcClanahan Time: 2023-03-20 08:31

Q: Hello! I received an email saying the order has shipped via USPS, but when I track, it says label created but item not yet received by the USPS. It's been 10 days with no change. Can you give me an update?

A: Dear Cindy, We are sorry for the delay and your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on March 20, 2023 at 9:04 pm. The item is currently in transit to the destination. You will receive it soon.

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