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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

KeonneSullivan-Johnson    Time: 2022-10-04 16:09
Q: Hi. It’s very frustrating that every time I save items to my wishlist they disappear a few minutes later and I have to keep scrolling forever to find them again…IF I can find them. Is there a glitch with the site? I keep losing dozens of wishlist items
A: Dear KeonneSullivan-Johnson, sorry, do you log in your account first ?
AcaciaWilliams    Time: 2022-10-04 12:08
Q: Can I used insurance coverage towards the cost of glasses?
A: Dear Acacia Williams, sorry, we don\'t support insurance.
GingerSpicer    Time: 2022-10-03 11:24
Q: Here is My order, without the FALL50 discount.
A: Dear Ginger Spicer, we are sorry to tell you that you ordered a pair of discounted frame, so we can not apply other discount to your order again.
KairissSaavedra     Time: 2022-10-03 09:10
Q: Hi, I would like to know the status of my order: #82209290502244
A: Dear Kairiss Saavedra, we would like to tell you that we will ship your order out this week. When it is shipped out, we will send the tracking number to your email address: silverwings_22@hotmail.com, your patience and understanding will be greatly appreciated.
Andrea Stuart    Time: 2022-10-02 21:22
Q: How much do the points equate to?
A: Dear Andrea Stuart, 100 points = $1
MelissaBetz    Time: 2022-10-02 17:23
Q: Why is it taking so long for me to get my glasses? I have always recieved my glasses pretty promptly but it's been almost 2 weeks and I even paid for expedite shipping
A: Dear Melissa Betz, we are so sorry for the delay, we sent many emails to you. And we didn\'t receive your reply. So we cancelled your order and refunded you the money in case of making the incorrect glasses. If you still want to order glasses, you can place a new order by yourself. Thanks for your understanding.
Jada Dodds    Time: 2022-10-02 16:06
Q: Hey i have a warranty on my glasses and i want to replace mine because they’re broke
A: Dear Jada Dodds, please don\'t worry, we will help you. Would you please take a photo of the broken glasses and send it to us ?
Sanjuana Martinez     Time: 2022-10-02 14:45
Q: I need a refund for my order
A: Dear Sanjuana Martinez, Please don\'t worry, we will help you. What is wrong with your order ? why do you need a refund ? we will try our best to help you.
Kacen Calloway    Time: 2022-10-02 12:52
Q: Order No 82209210547366 says my order has a tracking number created but no other information has been put out about it that was on September 28th that it says the tracking number was created I would like to know where my order is
A: Dear Kacen Calloway,We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
Zaida Alvarez    Time: 2022-10-01 18:27
Q: What happen with my Order NO.: 822091023451642022-09-10 23:11:16
A: Dear Zaida Alvarez, the email in your order is rzcreations85@gmail.com And we sent several emails to you to confirm the prescription with you. But we didn\'t receive your reply. So we canceled your order and refunded you the money in case of making the incorrect glasses. We are so sorry for the inconvenience.
BrendaHicks    Time: 2022-10-01 12:00
Q: How to select transmission lenses
A: Please check the picture below. When you select lens tint, please choose photochromic tint.
TiaOwsley    Time: 2022-09-27 17:10
Q: When are my glasses going to be here it says it's being shipped
A: Dear Tia Owsley,We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
HeatherWalbridge    Time: 2022-09-26 07:57
Q: My order had a shipping label created on o 9/20 and USPS still does not show receiving the package. How long should this take?
A: Dear Heather Walbridge,We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
CobiLeggett    Time: 2022-09-26 01:26
Q: I can’t find my order
A: Dear Cobi Leggett, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000034004066
Patrick Serra    Time: 2022-09-25 08:17
Q: What type of lense do you use, plastic, or glass, what types and grades?
A: Dear Patrick Serra, it is resin.
Jennifer andrew    Time: 2022-09-24 13:45
Q: Hi, im wondering when I can buy from you? I'm in the uk and your site says USA only
A: Dear Jennifer, we would like to tell you that we can ship the glasses to the UK via express shipping.
Sarah     Time: 2022-09-22 21:26
Q: On my script it says Near ADD 0.50 but that value doesn’t seem available to order? Is there a way I can still get lenses made?
A: Dear Sarah, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
JesseJohnson    Time: 2022-09-21 01:10
Q: I am wanting to buy a few glasses. My prescription does not fit the provided boxes/answers. I am happy to send through my prescription. Willing to order over email with PayPal. Please help. I will be a return customer if you can help me.
A: Dear Jesse Johnson,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
HollyDumont    Time: 2022-09-20 20:45
Q: Hello, what if my PD is less than 63? The place where I need to put in the PD measurement only goes as low as 63. Please advise.
A: Dear Holly Dumont, if you can not fill your PD, we suggest you to choose other smaller frame because we can not make this frame with your PD.
MicheleMaher    Time: 2022-09-20 06:41
Q: Please check on order #82208310636044. Tracking says label was created 9/14 but no record of shipment.
A: Dear Michele Maher, Your item departed the RALEIGH NC DISTRIBUTION CENTER origin facility on September 20, 2022 at 8:36 pm. The item is currently in transit to the destination. You will receive it soon.
RayleneDunham    Time: 2022-09-19 17:05
Q: How long does an order usually take? And how can I track my order?
A: Dear Raylene, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000036799892
Red Johnson    Time: 2022-09-19 12:46
Q: Why can't I order? I went to place an order and I realized I wanted to change it so I canceled it. I was adding more glasses to my order... now I can't check out, the page just keeps refreshing. I can't use to BoGo offer nor am I getting free shipping on an $130 order. When I login on the desktop site, it shows nothing in my bag or of the items I placed on the wishlist while on my phone. It seems very odd I was allowed to pay until I canceled the order. It's like I'm locked out. Owell... on to another website I guess. I'm not waiting days for a response on why I can't order.
A: Dear Johnson, please don\'t worry. Would you please take a screenshot of cart and send it to us ?
StephanieSands    Time: 2022-09-18 13:59
Q: Where is my order? I paid already so I want my glasses!
A: Dear Stephanie Sands,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000038335128
Wholesale    Time: 2022-09-17 17:35
Q: Do you do wholesale?
A: Dear Nathan, sorry, we don\'t do that.
StephanieSands    Time: 2022-09-16 13:43
Q: Where is my order???
A: Dear Stephanie Sands, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000038335128
WandaCruz    Time: 2022-09-16 10:14
Q: Where do I order just the lenses?
A: Dear Wanda Cruz, we are sorry to tell you that we can not sell the lenses separately.
CathyGolabek     Time: 2022-09-14 12:21
Q: Hi, l ordered my glasses & paid for them but l haven’t received any e mail confirmation yet? Just wondering if you received my order & at what stage is it? Thankyou
A: Dear Cathy Golabek, please don\'t worry. We would like to tell you that your order is being processed now.
JasmineGomez    Time: 2022-09-14 01:27
Q: Hello I submitted an order with the wrong prescription! How can I change it before it is shipped out?
A: Dear Jasmine Gomez, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
TiaOwsley    Time: 2022-09-13 01:03
Q: What is my tracking number and when will my glasses arrive
A: Dear Tia Owsley, Your order is in processing. We will email you a tracking number when we ship your order. It will take 7-15 business days.
AshleyHall    Time: 2022-09-12 07:58
Q: Just wondering why my package hasn’t been shipped yet when I was told last week it had
A: Dear Ashley Hall, We have shipped your order . The tracking number is 93001903225812000039474277. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000039474277
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