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Liz Time: 2022-11-09 06:20

Q: Do you make lenses with prisms?

A: Dear Liz, we are sorry to tell you that we can only make normal single vision lenses with prisms.

Clara Kendrick Time: 2022-11-08 11:17

Q: How do I take advantage of the 50% off my frames and 25% off my lens?

A: Dear Clara Kendrick, do you fill the code in your shopping bag ?

NikkiGutierrez Time: 2022-11-08 09:10

Q: Can you please provide me with tracking information on my order: 82211040539326

A: Dear Nikki Gutierrez, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903313315000046623558

Kim Time: 2022-11-07 23:54

Q: I would like to know if you offer small, medium and large in your frames?

A: Dear Kim, sorry, one frame only has one size.

BryGalindo Time: 2022-11-07 17:35

Q: Hello I was wanting to look up the trackibg for my order!

A: Dear Bry Galindo, you said that you want to change the address. Would you please tell us your correct address ?

NicholeFigueroa Time: 2022-11-07 06:44

Q: Good morning I would like to know the status for the order 22210220625412. There is not a real information with the tracking number. Since oct 31 the label was created but it have not been received. Thanks

A: Dear Nichole Figueroa, we would like to tell you that your item departed the RALEIGH NC DISTRIBUTION CENTER origin facility on November 7, 2022 at 9:27 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000031541625 You will receive it soon.

NelmarGonzalez Time: 2022-11-06 10:25

Q: I would like to know about my order. 82210311723562

A: Dear Nelmar Gonzalez. we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50476596013&requester=WT/trackdetails

MarielaPedraza Time: 2022-11-06 10:02

Q: It has been over 20 days since my order and over 10 days since you sent me email notification that my order had been shipped out. I have not received anything. All I see based on a tracking number you gave me, is that a label had been created but has no tracking information. Where are my glasses? I ordered two pairs!

A: Dear Mariela Pedraza, sorry, would you please tell us your order number first ?

Karen Time: 2022-11-05 16:29

Q: Unable to try on

A: Dear Karen, would you please tell us which device you used ?

Jessica Time: 2022-11-04 21:21

Q: How can I track my order? Order# 82210301344009

A: Dear Jessica, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000030129275

Erin Van Brunt Time: 2022-11-02 17:04

Q: How do I track my order and when will it arrive? Thanks

A: Dear Erin Van Brunt, we would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

LauraWarren Time: 2022-11-02 07:14

Q: Hi, looking for any available shipping info or tracking info in regards to Order 82210071302402 thank you!

A: Dear Laura Warren, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000036637590

Michelle Vazquez Time: 2022-10-31 08:00

Q: Where does the order ship from?

A: Dear Michelle Vazquez, We would like to tell you that our factory is located in China.

Renee Miller Time: 2022-10-28 12:18

Q: On my order, I would like to add tint like sunglasses when I go outside. What is that called?

A: Dear Renee Miller,we would like to tell you that you can choose photochromic tint in the lens tint.

Elida Cintron Time: 2022-10-26 01:16

Q: Hacen envios a Puerto Rico

A: Dear Elida Cintron,yes, we can ship the glasses to Puerto Rico

Tyquasiah Time: 2022-10-24 07:45

Q: Do y’all sell contacts

A: Dear Tyquasiah, sorry, we don\'t.

AmeyIngram Time: 2022-10-20 18:35

Q: Where do I find my tracking number. 822101400224352022

A: Dear Amey Ingram,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000037878954

JoyceGrantham Time: 2022-10-19 09:50

Q: Why is the tracking not showing on my order ? Is there a way to know when it will be delivered ?

A: Dear Joyce Grantham, it will take 7-14 business days to deliver. We have shipped your order and the package has arrived in the United States. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry

ShaunaStrickland Time: 2022-10-17 16:56

Q: How long after its in "shipped" status does it arrive?

A: Dear Shauna Strickland, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Francine walker Time: 2022-10-16 09:28

Q: Trying to track my glasses it's been 2 weeks

A: Dear Francine walker, The tracking shows that 2022-10-16 16:46 NORTH HOUSTON TX DISTRIBUTION CENTER, Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in NORTH HOUSTON TX DISTRIBUTION CENTER on October 16, 2022 at 4:46 pm. The item is currently in transit to the destination. You will receive your order soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000034005049

SandraDoyle Time: 2022-10-16 05:57

Q: To whom it may concern: Could you please give me an update on my order, #22210080910577

A: Dear Sandra Doyle, your order is still in processing. We will ship it in this week and we will email you a tracking number. Thank you.

HerbMeyer Time: 2022-10-14 13:59

Q: Trying to log in under my name: Carol Meyer

A: Dear Herb Meyer, please log in under your email: hmeyer@bellsouth.net

AshleyAlicea Time: 2022-10-08 18:25

Q: I was wondering if the kids lenses were polycarbonate lenses. And are the adults?

A: Dear Ashley Alicea, we would like to tell you that the material of our lenses are all resin.

AmyGraham Time: 2022-10-08 07:35

Q: I'm looking for a pair of tortiousshell glasses. Please help!

A: Dear Amy Graham, please don\'t worry, would you please send us the photo of that frame ?

Darlene Time: 2022-10-07 08:57

Q: Do you have some Titanium frames for ladies?

A: Dear Darlene, here is the link of Titanium frames: https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&material=3&l=Titanium

KeonneSullivan-Johnson Time: 2022-10-05 06:32

Q: Hi I did log into my account first and I did live chat chat after it didn’t work and they said to use Chrome browser instead of Safari. It’s still doing it even with Chrome and the website is also freezing up, showing up blank at times, and not doing anything when you try to click on live chat link and other links on the site. There must be some site error? I’ve tried this 10 times so I dot know what to do.

A: Dear KeonneSullivan-Johnson, do you translate the language of the page ?

KeonneSullivan-Johnson Time: 2022-10-04 16:09

Q: Hi. It’s very frustrating that every time I save items to my wishlist they disappear a few minutes later and I have to keep scrolling forever to find them again…IF I can find them. Is there a glitch with the site? I keep losing dozens of wishlist items

A: Dear KeonneSullivan-Johnson, sorry, do you log in your account first ?

AcaciaWilliams Time: 2022-10-04 12:08

Q: Can I used insurance coverage towards the cost of glasses?

A: Dear Acacia Williams, sorry, we don\'t support insurance.

GingerSpicer Time: 2022-10-03 11:24

Q: Here is My order, without the FALL50 discount.

A: Dear Ginger Spicer, we are sorry to tell you that you ordered a pair of discounted frame, so we can not apply other discount to your order again.

KairissSaavedra Time: 2022-10-03 09:10

Q: Hi, I would like to know the status of my order: #82209290502244

A: Dear Kairiss Saavedra, we would like to tell you that we will ship your order out this week. When it is shipped out, we will send the tracking number to your email address: silverwings_22@hotmail.com, your patience and understanding will be greatly appreciated.

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