Buy Prescription Glasses Online at Affordable Prices

rrgood127 Time: 2025-07-12 06:51

Q: Is there any warranty on a broken frame?

A: Dear customer, We are sorry to hear that, would you please tell us the order number first ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

brianamobley07 Time: 2025-07-12 00:29

Q: I need to make a return.

A: Dear Briana Mobley, We are sorry to hear that, would you please tell us which pair you want to return and the reason first ?

asetformula666 Time: 2025-07-11 15:42

Q: I paid 22$ for express shipping and I haven't received my order or an update....need answers or my refund back

A: Dear Marg Triplett, We are sorry to hear that, and we would like to tell you that we have shipped your order out. You will receive your package this week. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50332490620&requester=WT/trackdetails

Marsha Tomlin Time: 2025-07-11 10:09

Q: I have a PD of 62 and an ADD number 0f 2.50 for each eye. But do not want bifocal or progressives. Can you fit me glasses

A: Dear Marsha Tomlin, Would you please tell us which single vision lenses you want, single vision distance lenses or single vision reading lenses ? And would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Xiomara Rosario Time: 2025-07-11 09:03

Q: 80625281943227 Retuns I want to return it because the lens doesn't look good on me

A: Dear Xiomara Rosario, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $90 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

amber carlson Carlson Time: 2025-07-11 08:52

Q: In my last order, i paid for photochromic lenses in both pair i ordered. Neither pair gets darker in sunlight. I live in Arizona and I really need this option, but nothing.

A: Dear Amber Carlson, We are sorry to hear that, would you please tell us the order number first ? And would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Xiomara Rosario Time: 2025-07-11 08:50

Q: Return

A: Dear Xiomara Rosario, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $90 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

TheArianaEffect Time: 2025-07-11 07:08

Q: Can I please have an email sent so I can get submit to insurance?

A: Dear Ariana Kennedy, We would like to tell you that we have sent the receipt via email.

Stuart Burrill Time: 2025-07-11 06:54

Q: Where are my glasses/order?? The USPS link says a tracking label was created four days ago but not a single update since then. They should have been in my hands several days ago!! Very slow to ship to begin with and then either complete incompetence on your company’s part and/or the USPS doesn’t make for a great customer experience.

A: Dear Stuart Burrill, We would like to tell you that your item arrived at the CHARLOTTE NC DISTRIBUTION CENTER destination facility on July 13, 2025 at 10:41 pm. The item is currently in transit to the destination. You will receive it soon.

traciemward Time: 2025-07-11 03:18

Q: Hi I’ve purchased two pairs. One should be sunglasses but they have gone through as clear. Help!

A: Dear Tracie Ward, We sent the email to you, but you don\'t reply us,if you receive this email, please reply us asap. We would like to tell you that we can add the tint for you, but we need to charge you the price difference $20, would you please tell us whether you can accept it ?

lengyelbarb Time: 2025-07-10 19:20

Q: Hi There, I need my last order delivered by tomorrow its in Memphis this is the tracking number but I though it will get here sooner . I am travelling on Saturday and I need the glasses !!!!!! https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900551625

A: Dear Barbara Lengyel， So sorry, we can\'t control this. We check the tracking number and it shows the order is expected to be delivered on July 14th. If you wanna the order delivers tomorrow, maybe you can check with your local post office.

carlettepjd1 Time: 2025-07-10 12:10

Q: Help! Ive just purchased 2 pairs of glasses and the money has been taken from my account, but the order still says unpaid on my wherelight account. Order: 80725101150268

A: Dear Carlette Dunn, We\'ve taked about this via email. In your picture, the payment is still in pending. Your bank is still dealing with this payment, so we haven\'t received your payment.

carlettepjd Time: 2025-07-10 12:06

Q: Hi, I just placed an order and the money was taken from my account, but the order on my wherelight account still says unpaid. Help!

A: Dear Carlette Dunn, We\'ve taked about this via email. In your picture, the payment is still in pending. Your bank is still dealing with this payment, so we haven\'t received your payment.

Christina Fortier Time: 2025-07-09 22:40

Q: I need a receipt for my glasses and no one is responding to several emails that were sent.

A: Dear Christina Fortier, We\'ve already sent you the receipt on July 8th,please check your email And we also reply you email and attach the receipt in the email today. Could you please check your email please? Or our email is in your spam folder, please check it

Christina Fortier Time: 2025-07-09 22:39

Q: Is there a phone number I can call? Customer service is t getting back to me.

A: Dear Christina Fortier, We\'ve already sent you the receipt on July 8th,please check your email And we also reply you email and attach the receipt in the email today. Could you please check your email please? Or our email is in your spam folder, please check it

emilypatrick305 Time: 2025-07-09 18:53

Q: The perception number only goes to 6.00. One of my eyes is 6.75 can I still get glasses from this site

A: Dear Emily Patrick, yes you can buy glasses with this prescription

giselle hernandez Time: 2025-07-09 14:50

Q: Hello, why cant i add my prescription to Rectangle Glasses / Tarah?

A: Dear giselle hernandez, the frame Tarah can\'t make prescription, it can only sell as frame.please kindly choose other frames that can make Rx

Erica Tisdale Time: 2025-07-09 12:26

Q: Hello. Do you have a number I can call, to order my glasses?

A: Dear Erica Tisdale, we don\'t have the phone number, We specially prepare the Ordering Guidance for you to make you better understand how to place an order. You can click here https://www.wherelight.com/help.php/helpInfo-108.html and get more information.

Ranae Holmes Time: 2025-07-08 14:59

Q: I have like 700 points but I was in the redemption screen didn't order but the points were taken out. Please return them Thank you!

A: Dear Ranae Holmes, could you please send us the email address of your account with the 700 points? we don\'t find the record of redemption for 700 points with searching your email Ranae465637@yahoo.com

justmecindy72 Time: 2025-07-08 14:15

Q: Hi! I’m just trying to find out what is happening with my order. I paid extra for express delivery and I still have not received my order. I try to track with UPS and they also do not have my order.

A: Dear Cindy McFarland, The parcel is in transit to the US before. The system is not updated with logistics information during this time. Don\'t worry. we just check the tracking number and it shows the order is expected to be delivered on July 11th. You can track the logistice with this link: https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50335207154&requester=WT/trackdetails

shane rubin Time: 2025-07-08 13:59

Q: I am trying to order sunglasses and cannot select any darkened lenses, even in glasses I found in the sunglasses section. I not being given the option to select tinted/photochromatic/polarized etc lenses for the Frame: Starry Color: black Prescription: Single Vision If not I am fine with this pair, Frame: Aphrodite Color: green Prescription: Single Vision being the sunglasses. I just want to be able to order sunglasses

A: Dear shane rubin, We check the two frames # Starry and #Aphrodite, they can choose tinted/photochromatic/polarized etc lenses. Could you please send us the picture of your problem part?

Rachael Caringella Time: 2025-07-08 12:22

Q: I placed an order on June 22nd and it has not shipped yet. Is there any time frame I can expect? Order number 80625221852284

A: Dear Rachael Caringella, we also your message in after- sale and Okay we\'ve changed to the new frame#Rozz in Silver color for you in the order We will expedite production for you

Donna Sulzman Time: 2025-07-08 09:32

Q: I am very interested in ordering some of your glasses for fashion only. I don’t want all the “additions” you offer but it will not let me complete order with only nonprescriptive lens.

A: Dear Donna Sulzman, you can choose the \"Frame Only\" in the page

shane rubin Time: 2025-07-07 21:37

Q: I keep shopping for and selecting glasses in the sunglasses section, but don't appear to have the ability to select tinted or photochromatic lenses at any point in the process, so I'm afraid I'll just be ordering regular glasses. What do I need to do to select that the frames be made into sunglasses instead of having clear lenses? Thank you for your time.

A: Dear Shane Rubin, We are sorry to hear, but would you please tell us which frames you want to order first ? We will double check it for you.

kristenhagin Time: 2025-07-07 20:16

Q: Order# 20725072013499 i just ordered and accidently ordered a pair I just ordered last time, can I switch it out for a different one?

A: Dear Kristen Hagin, We would like to tell you that we have changed it for you.If you have any questions, please contact us when you are free.

Azusena Mateo Time: 2025-07-07 15:11

Q: Orders hasn’t shipped. Received tracking July 2nd but no shipping updates since then.

A: Dear Azusena Mateo, The parcel is in transit to the US right now. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. You can track the logistice with this link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900537971

Lydia Kiss Time: 2025-07-07 11:08

Q: I have a question about my order. For some reason I haven't received any updates on movement and I am wondering when my order is scheduled to arrive. Thank you in advance! ??

A: Dear Lydia Kiss, We check the status of the order, the glasses are in processing. And we\'ve expedited production for you now. The order is expected to shipped out today or tomorrow.

Marisabel Ruiz Time: 2025-07-07 06:04

Q: When I try to process the payment it tells me that it says Error 403

A: Dear Marisabel Ruiz, Could you please send us the picture to show the problem? then we can check for you

Marisabel Ruiz Time: 2025-07-07 03:59

Q: Hello I'm having trouble paying for my order.

A: Dear Marisabel Ruiz, Could you please send us the picture to show the problem? then we can check for you

Marisabel Ruiz Time: 2025-07-06 20:10

Q: Hello I'm having trouble paying for an order

A: Dear Marisabel Ruiz, please let us know the problem.Could you please send us the picture to show the problem?

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