Buy Prescription Glasses Online at Affordable Prices

Jan Pringle Time: 2025-05-16 09:15

Q: Hello, I just received my 4 frames and one of them just doesn't feel right. One eye is not clear although the prescription is correct. Can I exchange them for something different?

A: Dear Jan Pringle, We sincerely apologize for any inconvenience you may have experienced. Could you kindly let us know which pair is not clear? and also send us picture of wearing this glasses. Then we can check for you

Shelley Herrmann Time: 2025-05-16 05:28

Q: How do I add colored tint to lenses to make them into sunglasses? The order process is not giving me that option

A: Dear Shelley Herrmann, We would like to tell you that you added the tint in the order, please don\'t worry, your order is being processed now.

Juliet Williams Time: 2025-05-15 10:26

Q: I cannot place items in my bag. How can I do this? I can only add products to my wishlist but cannot put them in my bag. I'd like to shop with you as you have exactly what I want. I do not want to go to another company. Jules

A: Dear Juliet, Have you registered and logged in to your account on our website? Which 4 glasses would you like to purchase？ please send us a screenshot,then we can check for you

Juliet Williams Time: 2025-05-15 09:06

Q: I would like to pay for 4glasses but I cannot find out how to put those glasses in my bag

A: Dear Juliet, Have you registered and logged in to your account on our website? Which 4 glasses would you like to purchase？ please send us a screenshot,then we can check for you

Sabin Shitrit levi Time: 2025-05-15 00:59

Q: Hi, i order glasess but one of the glasess witout number of distens' only frame' i want to chanch this to glasess with numer distans like the other that i order .nomber 80525142122466

A: Dear Sabin Shitrit levi, Ok, we have added the Rx in the glasses#58034.

Patricia Shatto Time: 2025-05-14 20:38

Q: I placed an order it is number 80525081828197 for a pair of frames. I just had an eye exam and I wondered how much more it would cost to include lenses because I have the prescription and do you offer transition lenses thank you for your tesponse

A: Dear Patricia Shatto, Yes, we can make progressive lens. Could you please send us the picture of your Rx? then we can check for you.

Kimberly Davis Time: 2025-05-14 15:19

Q: I tried to order glasses but the drop down list starts at 63 for PD. Mine is 57. This was measured by Warby Parker online and I have purchased several pairs of glasses online without problem, from them and other sites. Is PD different for your glasses or are the frames I was looking at too large for my face?

A: Dear Kimberly, Maybe the frame you choose can\'t make your PD 57. The smallest PD that the frame you choose can make is 63. You can filter the frames to match your PD 57 on our website.

Juliana Lima Time: 2025-05-14 14:55

Q: I have bought from you guys before and had a great experience. Can I send a picture of myself wearing my current glasses only to help with mesures bc my lenses are progressive?

A: Dear Juliana,Do you mean that you want us to measure your SEG height from the picture?

dyes1957 Time: 2025-05-14 14:48

Q: How to order

A: Dear Dyes,We specially prepare the Ordering Guidance for you to make you better understand how to place an order. You can click here https://www.wherelight.com/help.php/helpInfo-108.html and get more information. Please feel free to contact us if you have any further assistance.

Julie Time: 2025-05-14 13:21

Q: What is the physical location of your business?

A: Dear Julie, our factory is in China, glasses will be shipped from China.

Rebecca Parr Time: 2025-05-14 01:42

Q: I need to change the delivery address on my order please I have already ordered but it is going to my old address

A: Dear Rebecca Parr, We are sorry to hear that,would you please tell us your correct address so that we can change it for you ?

conceitedlooks Time: 2025-05-13 23:45

Q: Hello my order is being processed can I change my pd on the order to the updated prescription I entered. The current prescription is more accurate. Thank you

A: Dear Raketta Emanuel , Do you mean the order 20525132322413 ? please send us the correct PD asap,then we will change for you in the order.

jennyjasodra Time: 2025-05-13 08:09

Q: Can you replace the Pansy green for Quaneisha green-pink

A: Dear Jenny Brady Chester , Okay no problem. We\'ve changed to the new frame #Quaneisha 58078 green-pink color for you in the order.

waltonshabrea Time: 2025-05-13 05:12

Q: Hello, I'm checking on my order. My order number is Order Number: 80525021141578. Thanks!

A: Dear Shabrea Walton , Your order is expected to be shipped this week.

Rhian Time: 2025-05-13 03:38

Q: Hello! Do you ship to the UK please.Thank you!

A: Dear Rhian, yes, glasses can ship to UK

Daphne Block Time: 2025-05-12 18:13

Q: Do all the clip on colors come with the Chandra frames?

A: Dear Daphne Block, yes,all the clip on colors come with the Chandra frames

jennyjasodra Time: 2025-05-12 16:38

Q: My order is being processed can I change one of the frames

A: Dear Jenny Brady Chester , Please send us the name and color of new frame you wanna change. We\'ll change for you in the order

Dagnaris Ruiz Time: 2025-05-12 15:50

Q: Hello, I placed my order on May 5th and on the 8th it showed as preparing for shipment, but it still hasn’t been shipped. Is there an issue with my order? I noticed that one of the glasses I ordered, Hecate, is currently sold out on the website. My order is 80525042137437

A: Dear Dagnaris Ruiz, The parcel is in transit to the US right now. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. You can track the logistice with this link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136208265279943174

Donna Whelan Time: 2025-05-12 10:20

Q: Hello hope you are well? can I add a pair of Aphrodite (18028) GREEN glasses on to my order that is about to be shipped out please? I ordered the same pair (Apr 5, 2024 10:51:23 Order# 20424051051237) so it would be adding the same pair of Aphrodite glasses (same prescription etc ) from that order on to my most recent order to be shipped please? is this possible? thank you , Donna

A: Dear Donna Whelan, We can add the glasses in the order#20525120921106, but we need to charge you the money $54.96. Would you please tell us whether you can accept it ?

Ellis Jeremy Time: 2025-05-12 10:08

Q: Did you all ship the order because UPS has been saying that “UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package.” And I paid for express shipping

A: Dear Jeremy Ellis, The parcel was in transit to the US right before. The system was not updated with logistics information during this time. The package arrives in the US now, the system show the logistics information. It shows that the parcel is expected to be delivered tomorrow.

Skye Grinde Time: 2025-05-11 18:04

Q: Hello I am looking to purchase the Lakin glasses. My pupils are 32 and 33.5. Could I pay extra for you to make the glasses with the closer PD? The smallest you can put is 33

A: Dear Skye Grinde, could you please send us the original Rx?then we can check for you

Dreaj1107 Time: 2025-05-11 11:18

Q: Hi i know my order is still in processing but I am moving with very short notice my order has not yet been shipped can I please chaste my shipping address to my mother's place it would be very helpful. Please let me know my email is Dreaj1107@gmail.com. thank you -Andrea Jamison-

A: Dear Andrea Jamison Okay no problem. Please send us the new address, we\'ll change for you in the order

erica kingslien Time: 2025-05-11 10:08

Q: I need to return a pair of glasses. They just don't sit very well on my face and are hurting my nose. Order numberOrder: 80425231624351 the Grant. Can you please tell me the process on how to do this? I don't see a return button on my order. Thank you Erica Kingslien

A: Dear Erica Kingslien, We sincerely apologize for any inconvenience you may have experienced. Could you send us the picture of wearing the Grant glasses? Then we can check for you.

Aliza Time: 2025-05-11 09:45

Q: My glasses have deep scratches on the lens part :(

A: Dear Aliza Rose, We sincerely apologize for any inconvenience you may have experienced. Could you send us the picture of the deep scratches on the lens? Then we can check for you

pambarlow66 Time: 2025-05-11 09:29

Q: Are all the clip on colors included with the frames called Pearl?

A: Dear Pam,yes.all the clip on colors included

pambarlow66 Time: 2025-05-11 09:27

Q: When ordering the frames called Pearl, are all the clip on colors included?

A: Dear Pam,yes.all the clip on colors included

rdnalvis Time: 2025-05-10 07:53

Q: Placed order and payment page locked stating loading. Waited and decided to try 2nd time with new order 24 hr s later. Same thing happened with the payment page being frozen with ‘loading’. Please advise.

A: Dear Rdnalvis, Could you send us the screenshot of broken part? Then we can check for you

Chris LIm Time: 2025-05-09 14:15

Q: Hi 1. Can I kindly get a phone number to get customer help. 2. I would like to order at least 2 pairs of eye glasses but I will need help with instructions required how I can email my prescription to you and how to place the order. I need progressives and for some reason in the "progressive" suggested frames they do not have an option for progresses. 3. It would be nice before I purchase these glasses I get a range of prices for progressive lenses. This will help decide if I get 2 pairs of 4 pairs etc.4. Please email/call me up until 1am MDT

A: Dear Chris, Could you send us your original Rx? Then we can check the price and frame for you

Chris LIm Time: 2025-05-09 13:57

Q: HI I am trying to place an order but I need to talk to someone. The number online is wrong or not in service. Can you give me some rough prices for progressives I realize there may be additional coss for thinner lenses etc. It is really fustrating that ofen it will say the frame can take progressives but then it does not have an option for progressive in lenses. How much are they approximately ie if thinner etc I see it starts at $39 for lenses?

A: Dear Chris, Could you send us your original Rx? Then we can check the price for you

jullissathaispr Time: 2025-05-09 09:22

Q: 80425272012160 I want to know when it’s going to be shipped

A: Dear Jullissa Fernandez, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=9405536208265274677145&requester=WT/trackdetails

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