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Consulting Servive Center

gelmancandice82     Time: 2025-06-06 18:29
Q: Once my order has been shipped how long will it take for it to be delivered if I paid for expedited shipping?
A: Dear CANDICE GELMAN, We would like to tell you that the shipping time is 7-14 Business Days . About your order, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900405164
Lingenfelter Barbara    Time: 2025-06-06 10:47
Q: Love my new glasses! Can I make them tighter on my head by applying pressure to the sides & ends around my ears? Thank you.
A: Dear Lingenfelter Barbara, We would like to tell you that you can run the arm under warm water for about 30 seconds, then grip the part of the arm located near the temple and bend them in a slightly inward motion.
Doreen Navas    Time: 2025-06-03 17:10
Q: Paid for two glasses that are the same. I need to get a reply. I have not received anything
A: Dear Doreen Navas, Ok, we will cancel your order#80625011055026 and will refund you the money.
Priscilla Lepine    Time: 2025-06-03 14:14
Q: I ordered a pair of dabria sunglasses last year with a pd of 63. When I tried to reorder with my new prescription I am getting a message that my pd is too small for these glasses. I would really like to reorder. How can I do that?
A: Dear Priscilla Lepine, We\'re so sorry that the smallest PD of frame #Dabria can make is 65 now. It can\'t make your PD 63.
Wendy    Time: 2025-06-03 11:52
Q: My PD is 58.5 it is not listed
A: My PD is 58.5 it is not listed 回复：Dear Wendy, maybe the frame you choose can\'t make your PD 58.5. You can select the frames that can make your PD 58.5 in our website.
Jessica Portalatin     Time: 2025-06-02 22:14
Q: I need. To add to my prescription the remarks the Dr made:PD DIST :67. PD near: 64. I didn't. Find the space to fill with that information. Thank you
A: Dear Jessica Portalatin, Do you mean you can\'t fill in the PD when you place the order? Please select the frame you like and click the \"Select Lenses\" then you can fill in the Rx and PD together.
Ernestina Gutierrez’s    Time: 2025-06-02 21:11
Q: Can I buy just the frames?
A: Dear Ernestina Gutierrez’s Yes, you can only buy frames. When you add frames to your shopping chart, you can choose \"Frame Only\"
figgygnewton David    Time: 2025-06-02 15:46
Q: I need to change the shipping address on my order RIGHT NOW
A: Dear David Williams We\'ve changed to the correct address for you in the order
Kayti Neuman    Time: 2025-06-02 14:02
Q: I got a shipping notification on May 28th but the carrier is still awaiting my package. How long does it normally take for the package to be given to the carrier? I am leaving town soon and paid for the expedited shipping so they would get here in time but now I'm unsure. Please advise!
A: Dear Kayti Neuman, We just check the tracking number and it shows that the order is expected to be delivered on June 6. You can check logistic information with this link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900365024
Xaranique Harrison    Time: 2025-06-02 13:29
Q: One of the glasses I ordered doesn’t have the hearts that are supposed to hang off the sides of the frames.
A: Dear Xaranique Harrison, Do you mean the frame #Josephina? Could you please send us pictures? Then we can check for you.
charli.dangerfield     Time: 2025-06-01 16:13
Q: Hello there. I order two pairs of sunglasses with express delivery on the 24th of May. It’s been over a week and they still haven’t been posted. I’d like them to be posted as soon as possible as I need them asap which is why I paid for express. The order number is 80525242118490
A: Dear Charli Dangerfield We would like to tell you that we will ship your order out today.
Jennifer DePoe    Time: 2025-06-01 14:57
Q: I have the incorrect address added for shipping. How do I update my shipping address? Thank you!
A: Dear Jennifer DePoe， We\'ve changed to the correct address for you in the order
Monte    Time: 2025-06-01 04:51
Q: Hi, how can I get my wherelight points from my recent purchase? My order is currently in the processing section but I do not see how to receive the points.
A: Dear Monte, We would like to tell you that the points will added in your account after the order is shipped out.
Kim Lees    Time: 2025-06-01 00:34
Q: Wrong address. please send to 7a Belubula street Carcoar NSW 2791
A: Dear Kim Lees, We would like to tell you that we corrected it
applebrog     Time: 2025-05-30 15:20
Q: I haven’t received my glasses yet ?
A: Dear Kristin Rogenski, We would like to tell you that your item was delivered in or at the mailbox at 12:55 pm on May 31, 2025 in PITTSBURGH, PA 15202. Do you check your mailbox ?
Beslin Mae    Time: 2025-05-29 14:11
Q: My denise glasses seem to be off. My vision is blurry around the edges. It makes them impossible to wear
A: Dear Lavender Mae, We sincerely apologize for any inconvenience you may have experienced. We noticed that there are two pairs of glasses with the same Rx in your order. Is the another glasses #Odella 5330 purple good? Could you help send us the pictures of wearing #Denise and ##Odella? Then we can check for you.
jenniferbopp4 Jennifer    Time: 2025-05-29 10:56
Q: Hello, I have ordered two pair of glasses in the past without issue. Now every time I try to order a new pair it says my ppd is too small for these glasses no matter which ones they are. I would like to order the Fionnula Denim glasses, would make sure theirs nothing wrong with my account? I’ve tried to prefer something else at least 4 times with the same message. Thank you.
A: Dear Jennifer Annweiler, We checked your previous order and the PD is 60 and the smallest PD that Fionnula can make is 57. Do you fill in the correct PD 60?
Amanda Preciado    Time: 2025-05-28 19:45
Q: Here is the link to the frame you asked https://www.wherelight.com/eyeglasses/frames/rectangle-simple-eyeglasses-4312.html?color=grey
A: Dear Amanda Preciado, Thanks for your understanding. We will remake eyeglasses for you.
Quentin Green    Time: 2025-05-28 16:54
Q: I have made a purchase, it came from my account and the site has not moved the order to complete or processing. Just sitting in my cart as if I did nothing. I have the receipt if this helps.
A: Dear Quentib Green. Do you mean the order 20525281733124? Could you help send us the receipt of this order to check?
Alonzorosie     Time: 2025-05-28 09:21
Q: Your website won't let me pay. I just want to pay it all upfront and the only options it's giving me is Klarna and PayPal credit. It won't take my bank card, I know I have enough money. Why won't it work?
A: Dear Rosie Alonzo, We have checked your order and we find that you have paid the money successfully, your order is being processed now. If you have any questions, please contact us when you are free.
Anna Quarles     Time: 2025-05-27 19:50
Q: I placed an order but did not receive a confirmation email or receipt
A: Dear Anna Quarles, We would like to tell you that your order is being processed now.
Vicki TeagueCooper    Time: 2025-05-27 16:21
Q: I am trying to order a pair of Bi-Focal glasses but every time I click on SUBMIT I get this message: "The strength of the SPH or CYL has beyond the corrective capacity of the standard lens(SPH: -6.00 to +6.00, CYL: -4.00 to 0.00 ADD: +1.00 to +3.00)." I tried several times but keep getting this message? I don't know what this means and there is no other option but "CLOSE". I HAVE ADDED THE NEW PRESCRIPTION ON MY ACCOUNT SO YOU CAN SEE IT. PLEASE LET ME KNOW WHAT TO DO!!!
A: Dear Vicki, Could you kindly send us the picture of your Rx and also the name of frame? Then we can check for you.
Gladys N Desarden Garcia    Time: 2025-05-27 11:46
Q: Could you tell me where it is shipped to or if you provide a shipping label to print?
A: Dear Gladys Desarden, do you mean the remade glasses? it will also show the progress and shipping details in your original order
Amanda Preciado    Time: 2025-05-27 11:17
Q: My glasses Mandy, broke from the frames.
A: Dear Amanda Birr, Please send us the link of new frame, thank you
Joanna Scott    Time: 2025-05-27 08:22
Q: I have a prescription buy dont understand the ADD value to buy glasses with you. I'd like progressive lenses but I dont know what the ADD value is as I have two.One for Intermediately and one for Near with BVD 12mm so how do I fill out your form?
A: Dear Joanna Scott, Could you send us the picture of your Rx? Then we can check for you
nugentcordelia     Time: 2025-05-26 21:04
Q: Can I change the address on my order? I want to change it to 425 S 17th Street Batesville AR 72501. I may be moving this week
A: Dear Nugentcordelia Nugent, Don\'t worry. We\'ve changed to the correct address for you in the order
thehawk777777     Time: 2025-05-26 20:32
Q: Hey, I realized my glasses never seemed to come in and were still out as in transit. I guess my zip code was wrong I apologize. I already edited the zip code but I was wanting to know if there were any further action I should do.
A: Dear Thehawk, We can\'t find your order by searching your email in our system. Could you kindly send us the order number?
pennyjshearman     Time: 2025-05-26 18:30
Q: My PD is 61 so 30.5 in each eye but I am not getting the option for that. PD's start at 65 when you try and put in your prescription??
A: Dear Penny, Because the frame you choose can\'t make your PD 61, the smallest PD that can make is 65. You can choose other frame that can match your PD 61. We have shortlisted frames for you that can do PD61, you can choose from this link： https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=58
Gladys N Desarden Garcia    Time: 2025-05-26 16:32
Q: Hi, I agree with what you suggested. As soon as I have her measurements, I'll send them to you. Do I have to send three pairs of glasses or just one?
A: Dear Gladys Desarden, thank you so much for your understanding. pleases send us the SEG height of one pair(#Inis 58054 bule color) first
Brigid    Time: 2025-05-26 15:37
Q: Hello! I just received my order, and realized that one of the clip on color tints is missing a magnet. How can I get this fixed? I appreciate any assistance, thank you. Order #: 80525151004424 item: Chandra
A: Dear Brigid O\\\'Rourke, We sincerely apologize for any inconvenience you may have experienced. Could you kindly send us the picture of the missing magnet part for frame #Chandra? Then we can check for you
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