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Consulting Servive Center

JaymeeLiles    Time: 2016-06-21 12:41
Q: I just checked my bank account and I was charged for my order twice?? I need the other charge refunded asap!
A: We checked and found we only got one order from you and the total cost is $60.75(price of glasses 8002-1, price of 130616_4 and one shipping cost). In your case, we advise you to consult your cerdit card bank for transactions.
martybartholomew    Time: 2016-06-21 08:13
Q: ORDER #2160526115710 THHIS IS MY THIRD LETTER. I RECEIVED MY GLASSES BUT THEY WERE SINGLE VISION. I ORDERED PROGRESSIVE! RFORE I COULD GET IN TOUCH WITHLO YOU, I LOST THE NEW GLASSES
A: We checked your order 2160526115710 in our system and found you just ordered 1.67 single vision lenses with RX as SPH:+0.75 CYL:-1.75 Axis:140 /SPH:+0.50 CYL:-1.25 Axis:35, so we just process your order as you placed on our website. Please kindly check the order information by yourself.
CherieAguilar    Time: 2016-06-20 22:21
Q: Hello, can i buy reading glasses too. THANK YOU
A: Yes, you could order single vision reading glasses on our website.
GloriaArvizu    Time: 2016-06-20 15:29
Q: I emailed you my prescription and I never have heard from you, is this a real sight??
A: We have replied your email, please check the detail. Thanks.
MyrnaPascasio    Time: 2016-06-20 11:46
Q: Please check my order 21606111036850 - I was charged 2 times for one order of Ransom style. It's supposed to be only 13.95 but was charged 26.90
A: We checked and found you have chosen maroon brown 19 tint for the Ransom, so the additional charge is for the tint.
ValerieNichols    Time: 2016-06-17 19:04
Q: Still haven't heard from you. I can not see out of these glasses. How do I return them?
A: We have sent you email about the issue. Please kindly check it. Maybe it\'s in your garbage can.
HannahMcCullough    Time: 2016-06-16 20:59
Q: Thank you!!How long before I receive them?!
A: We would like to tell you that your order has been shipped OUT today. And the Tracking Number is LS976035945CN. Generally, our eyeglasses shipped out using ePacket and reach MOST of the countries within 7 to 15 business days. If there are any delays in the shipment, please kindly understand.By the way, you can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action
HannahMcCullough    Time: 2016-06-16 15:29
Q: Hello! I was just checking my transaction log. I had requested another change of color from tortoise to purple!! I don't see the change in the transaction log!! I received and email stating the change to purple would be fine!! Now I am not seeing it!! Help! Thank you!!
A: Please be assured that we have changed the frame color to purple for you, and we would ship the order out today. Have a good day.
DebbieTamblin    Time: 2016-06-15 19:38
Q: Do you not accept debit card payment? If not I will have to find another way to pay I guess.
A: Yes.
PamelaSteger    Time: 2016-06-15 08:39
Q: Is item Zeke #9909 (blue) no longer available? And if not, do you plan on getting them back again? I love them and would like to order another pair. Please advise. Thanks.
A: We checked and found the frame 9909 (blue) is out of stock now and it may take long time to get it restocked. Would you please kindly check whether you want the 9909(dark blue) one on our website? Thanks.
TracieNapier    Time: 2016-06-15 04:48
Q: Hello can you tell me if my glasses has been shiped yet my order number is 2160612162742 Thanks God Bless!
A: We would ship your order out today. Thanks.
EleanorMcGhee    Time: 2016-06-14 13:35
Q: I am trying to order a pair of glasses but I can't figure out what goes where on the order. What I want is a pair of reading glasses. The Rx shows the following: R +1.75 L +2.50 -75 X 10 Can you help me out please? I don't know what goes into which box in the order form.
A: Please kindly check the email we sent to you.
HectorReyes    Time: 2016-06-13 17:23
Q: This Hector Reyes we charged for two glasses, it shows up on the bank account, can please take care of it please? Its seems like we where overcharged. Its only 29.96 and not 49.96.
A: We checked and found you have chosen UPS EXPEDITED shipping method(Customers have to pay $14.95 for this shipping) on our website, so you have been charged more for the shipping method. If you do not need this shipping method, we could refund that fee to you and ship your order out through ePacket(free for customers).
jmaillett    Time: 2016-06-13 15:22
Q: order # 2160511172949,ordered 2016/05/11.could you please tell me if i can expect my glasses any time soon.Thank you. Judith Maillett this is my REAL name.
A: We apologize and regret to inform you that the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand. And we\'re connecting with our local post office for the package issue. Once there are any news about it, we will email you. Sorry for the troubles.
ShardaeWhitter    Time: 2016-06-13 12:10
Q: Good Afternoon, I would like to know the status of my order #2160607110749. I am having a hard time tracking the order.
A: We checked and found you ordered progressive glasses in order 2160607110749. Since the progressive lenses need to be customized, it would take about 7 working days to finish the glasses. So please be kind to wait for a few days.
marilynomiston    Time: 2016-06-13 11:33
Q: Do you have a program on your site that allows me to upload my picture and virtually try on the frames?
A: Sorry, we do not have that program on our site now.
CarrieBauer    Time: 2016-06-13 09:15
Q: Just curious when my glasses will be shipped? They were purchased on May 31st.
A: We would like to tell you that your order has been shipped on 1st June. And the Tracking Number is LS929305564CN. Generally, our eyeglasses shipped from China using ePacket and reach MOST of the countries within 7 to 15 business days. You can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action. Thanks.
TracieNapier    Time: 2016-06-13 05:06
Q: Hello can you tell me if you got my order please Thanks God Bless!
A: Yes, we checked and found your order 2160612162742. Thanks for your purchase.
HannahMcCullough    Time: 2016-06-12 23:27
Q: Hello I do apologize!! I would like to change the frame one last time!! To purple! Thank you! Hannah McCullough (I'm sorry! I hope you can change it please!)
A: OK, We would change the frame color to purple for you. In addition, please kindly inform us your detail shipping address for delivery.
VoltisaKoleci    Time: 2016-06-12 20:00
Q: Hi, please check on my order because I do not know if my payment went through. Please email me if I have to re-submitt payment. Voltisa
A: We checked and found you have not paid for the order successfully on our website.
HannahMcCullough    Time: 2016-06-12 15:33
Q: Hello I was not able to find a return policy? Thank you! Hannah
A: Please kindly check the email we sent to you. Thanks.
HannahMcCullough    Time: 2016-06-12 14:57
Q: Hello I was wondering about the Pay $1 get 2 frames? Please give me more information? Thank you Hannah
A: We would like to tell you that only have you purchased one of other frames(their price is more than $1) firstly, you can buy those $10 frames at $1(in discount). If you just want to order one pair $1 discount frame in the order, you have to pay its full money at $10.
HannahMcCullough    Time: 2016-06-12 14:51
Q: Hello My order # is2160612125947 I was wondering if I could get those in a medium size frame? I tried to click on it......I assume they might not be available in Medium........but I thought it worth asking anyway! Thank you!
A: We checked order 2160612125947 and found the frame is with large size. So we have suspended it to confirm with you that whether you want to go on with the order or not.
HectorReyes    Time: 2016-06-11 18:34
Q: Can you help? I just purchased some glasses for my son, but I got charged for two. All we need is one, the black pair only.
A: We checked our system and found you have only placed one order 2160611182917(with 017 black) successfully on our website. And you have cancelled the other order 2160611181638 from you. Thanks.
TimaPeco    Time: 2016-06-11 12:55
Q: I like my frames but the prescription isn't right. I get dizzy. I cans see fine distant, I can read fine. its just looking straight thru is wrong. it is blurry.
A: Would you please kindly inform us your order no. to check the detail? Since we could not find your order in our system through your name. Sorry for the troubles.
MICHELLEHENSON    Time: 2016-06-10 15:10
Q: My shipping address is 1808 31 AVE SW CALGARY, ALBERTA CANADA T2T 1S7
A: We would ship your glasses out today. Thanks.
martybartholomew    Time: 2016-06-10 07:39
Q: order @2160526115710 I HAVE TRIED TO SEND TWO COMMENTS AND THEY DISSAPEAR BEFORE I AM FINISHED. IS THERE A PHONE NUMBER I CAN CALL? APPRECIATE ANY HELP Marty Bartholomew
A: If you have problems about the order, you could email us at service@wherelight.com. For your oder 2160526115710, we have shipped it out on 30th May. Tracking number is LS923171396CN.
DianaSoccorsi    Time: 2016-06-10 07:02
Q: So now you see I did pay and reordered sunglasses. But what about eyeglasses 57058 that was on order 216064105819? As you see you did charge bank. Just send eyeglasses 57058 eyeglasses and remove sunglasses from my credit card. Thank you.
A: Many thanks for your purchase. We checked all the orders from you. As required, we would process your order 2160610130709 with handmade glasses 57058, 2160608163058 with sunglasses 8822, and cancel the original order 2160604113629(with 58070 and 2318 out of stock). Thanks. Please kindly check the refund for order 2160604113629 later.
LISAWENGRIN    Time: 2016-06-10 05:29
Q: the order i made today can i please change the frame color to brown ???
A: We would change the frame color to brown for you. Many thanks for your purchase.
monicabrannen    Time: 2016-06-09 20:37
Q: I originally signed up through facebook and now it is saying that isn't working. I'm trying to check on my order # 2160604025155
A: We would consult our technicians for the login problem. Sorry for the troubles. In addition, for order 2160604025155, we would like to tell you that since you ordered progressive glasses, it has to take about 7 business days to complete the oder. And we have rushed the order for you. Thanks.
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