Buy Prescription Glasses Online at Affordable Prices

MisheleWishart Time: 2016-08-15 15:40

Q: Hello I'm checking on this order, it has not arrived yet, thanks Mishele ORDER NUMBER 2160728161151

A: We checked your order 2160728161151 and found your item has arrived at facility in destination country on Mon 15 Aug at 8:49am,you are expected to receive the package soon,please kindly wait.

DavidCoppinger Time: 2016-08-15 03:25

Q: Please advise when you will complete and despatch my order 2160804063917

A: We checked and found your order had been shipped out yesterday,the tracking number is 1Z E28 7E2 04 5152 4582,you are expected to receive the package soon.And,since the Free Form lenses need to be customised, it generally takes about 7-10 business days to finish,we are sorry for the delayed delivery,have a good day.

PriscillaLepine Time: 2016-08-12 12:51

Q: There is an ad at the top of the page that says if I pay $5 I can get two glasses frames. Does that include the lenses and how would I add that to my order?

A: We would like to tell you that only have you purchased one of other frames(their price is more than $5) firstly, you can buy those $10 frames at $5(in discount).If your RX values are not too strong, you could also get free 1.55 index single vision lenses for the $5 frames. Thanks.

PriscillaLepine Time: 2016-08-12 12:50

Q: Hi, I want to order single vision reading glasses. My sphere for both lenses is -1.50. I cannot seem to get access to the ADD function on your site. Should I just put a message to add +2.00 to the sphere or do I have to add it myself.

A: You could order single vision reading glasses on our website, and put a messagee to add +2.00 to the sphere. Then we would process your reading eyeglasses with revised RX.Thanks.

TammyNoble Time: 2016-08-12 09:36

Q: Can I upload my picture? Do you have a try on option? I can't seem to find it if there is.

A: Sorry, our website does not have that try on service nowadays. But after a few days, the try on service will be launched officially on our website.

EvelynCastillo Time: 2016-08-12 06:05

Q: Dear sirs: I want to inform you the following: Order #2160717181504 - I already received. Order #2160717181504 - I do not received yet. I'm still waiting. I want to know what happen. Thank you.

A: We checked your order 2160717181504 and found the status of your item was\"Your item is out for delivery on August 12, 2016 at 8:10 am in KISSIMMEE, FL 34746.\"Please kindly wait,you are expected to receive it soon.

EvelynCastillo Time: 2016-08-11 21:10

Q: Hi: I 'm still waiting for my order... 1504. Thank you.

A: We checked your order 2160717181504 and found your item has arrived at USPS facility in CHICAGO, IL 60701 on August 9, 2016 at 1:37 pm. You are expected to receive the package soon.

DebraGiffins Time: 2016-08-11 16:36

Q: I want to cancel my order that I just made today, How do I do that?

A: We would cancel order 2160811043315 for you and give you refund soon.

RENEEWHALEN Time: 2016-08-08 05:48

Q: Could you please tell me the status of my order and how long before it will ship, my order # is 2160722112153. Thank you

A: We apologize and regret to inform you that your order has been finished, but we found the UPS shipping method could not deliver your package to your PO BOX address, so we advise you to email us your another detail shipping address(not PO BOX address)for delivery.

CarlottaCumberbatch Time: 2016-08-05 12:50

Q: Trying to find out where my order is according to postal service it is still at their postal facility 11212 since August 2. What I don't understand I am in 11238 zip code & their is a post office down the street from me. Why would it go to a postal facility that isn't near me.I am sorry this is crazy won't be ordering from them

A: Sorry for the troubles. We would like to tell you that we shipped your order out according to your filled zip code 11238, maybe it would take a few days to deliver to your near postal facility, please keep patience to wait for the delivery.

RENEEWHALEN Time: 2016-08-04 08:05

Q: Could you please give me an expected ship date for order #2160722112153. Thank you

A: We apologize and regret to inform you order has been finished, but we found the UPS shipping method could not deliver your package to your PO BOX address, so we advise you to email us your another detail shipping address(not PO BOX address)for delivery.

TimishaMantia Time: 2016-08-03 23:05

Q: Hi. I called around to many different USPS' finally got the distribution center which said my package was no where to be found and possibly sent back to you guys. Would there be any way to expedite me a pair? I paid already and its almost been a month.

A: We are very sorry for the troubles brought to you. We would remake the eyeglasses and ship it to you soon.

alexandriaking Time: 2016-08-03 09:34

Q: Will my contact lenses prescription work for my glasses?

A: Sorry, the contact lenses prescription will not work for your eyeglasses. If you want to order eyeglasses on our website, you\'re advised to consult eye doctor to confirm the prescription.

GabrielleCharest Time: 2016-08-01 15:49

Q: Your website lacks information on how to select the size of frames. What is the meaninf of S, M, and L? It might also be helpful to know the relationship between frame shapes and face shapes. How do I get help on this?

A: We would like to tell you that S means that it is suitable for small face, M means that it is suitable for medium face, L means that it is suitable for large face. And each of the frames on our website has its size, we suggest you measure your glasses so as to see whether the size of the frame you choose here is close to your previous frame(you buy before). 1-2 millimeters is acceptable. Thanks.

KristaGlenn Time: 2016-08-01 00:36

Q: What's the status of my order? :)

A: We would like to tell you that your order 2160727164003 has been shipped out on August 1st. And the Tracking Number is LT033206775CN. Generally, our eyeglasses shipped out using ePacket and reach MOST of the countries within 7 to 15 business days. If there are any delays in the shipment, please kindly understand. By the way, you can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action. Thanks.

ks Time: 2016-07-30 20:10

Q: I would like my account deleted. How do I go about doing so?

A: Have you placed order on our website? If so, please kindly inform us your order no. to check your account. Then we could delete your account.

NancyBrown Time: 2016-07-28 06:53

Q: Can I order lenses 1.75 cheater magnification?

A: Sorry, we do not offer this kind of lenses.

DorisMoufid Time: 2016-07-26 18:32

Q: do u sell one line bi focals?

A: Yes.

TimishaMantia Time: 2016-07-26 11:24

Q: Hi, I was wondering where my glasses are. I used my tracking number and it said it shouldve been delivered on the 18th. It also says it was sent to Los Angeles (Which is in the state I live in) and then sent to Chicago. Also, it is over a week later and they have not arrived. USPS called and said that the sender (you) could contact them to figure out where it is. I need these ASAP.

A: Sorry for the delayed shipping. We checked and found your eyeglasses have arrived at USPS facility in CHICAGO, IL 60701 on July 15, 2016 at 10:09 pm. The item is currently in transit to the destination. Please kinldy contact this number (+1 800) 222 1811 8002758777 for the delivery issue. Since we are in different country, we could not contact with the USPS in CHICAGO. Sorry for the troubles.

HannahMcCullough Time: 2016-07-25 22:56

Q: Are you just NOT going to restock the Lyndon frames anymore? Or are you getting them in but just don't know when?

A: Since the Lyndon frames have been sold out, we could not restock them any more nowadays. Sorry.

HannahMcCullough Time: 2016-07-25 22:54

Q: For the Adele frames, is is WHITE or clear?

A: Adele frame is clear.

Joannhueth Time: 2016-07-25 12:20

Q: need to know my tracking number

A: Sorry for the delayed information. Since the progressive lenses need customization, it would take about 7 business days to finish it. After the eyeglasses were shipped out, we would email you tracking number right now.

swails roseanne Time: 2016-07-24 03:22

Q: I ordered a pair of glasses 7/1 and I have not received them Please advise

A: Your order 2160701084159 has been shipped OUT on 7/5. And the Tracking Number is LS028929820CN. You can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action.

HannahMcCullough Time: 2016-07-21 19:07

Q: Can you please email in when the Lyndon glasses are back in, so I can buy them? Do you have any time line as to when they might be in? Thank you!!

A: Sorry for the delayed reply. We double checked and found the Lyndon glasses were out of stock. Please take other frames on our website for references.

BettyDurazo Time: 2016-07-21 14:52

Q: I tried to order the Hydra glasses (frames) with my prescription. It wouldn't let me confirm my order. Why?

A: Sorry for the troubles. We checked and found the frame Hydra is out of stock, so you could not confirm your order. Please kindly check other frames on our website.

CarmenArroyo Time: 2016-07-21 05:44

Q: I like the glasses Hadera I need to know if the only size you have is Large? I Have a very small face size 46-18-130. Also I need them bifocals but i don't want the lines on the glasses. My prescription is +0.25 right eye left eye -0.25 I had lasik surgery. I don't see anything on PD but on my prescription there is Products 63 I don't know if this is the same as PD?

A: We apologize and regret to tell you that all our frames have their own frame size, please kindly check the detail frame size we stated on the website before you place orders. And if you need frame with smaller size you could check this link https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&size=2&page=2 to have a look. If you need bifocals without line, plz note that in your order form. 63 on your prescription is your PD as our technician says.

JoePishnery Time: 2016-07-20 15:22

Q: I wanted to get bifocal sunglasses. After I put in the prescription it won't allow me to enter add for the bifocal.

A: Sorry, we do not process sunglasses with bifocals.

CathyScarberry Time: 2016-07-17 16:57

Q: Why can't I get free form tinted?

A: Sorry, we do not provide tinted free form lenses nowadays.

CathyScarberry Time: 2016-07-17 16:04

Q: What is free form? Do you offer trifocals? I tried to order bifocals But my script is +6.50 RT eye and +6.00 lt and axis bifocal part +4 but it does not go that high, can I get that? Thanks

A: Free Form lens is a kind of progressive lens with new revolution in vision correction. FF Lens could provide you 1. Exceptional night/low light vision: Free-form lenses can reduce glare and halo effects caused by light sources at night, such as car headlights. 2. Exceptional contrast perception: Free-form lenses can sharpen vision. 3. Exceptional color vision: Free-form lenses can maximize the optics built into your lenses, providing brighter and more intense colors. In addition, we apologize and regret to inform you that we do not provide trifocals. And if you have other problems about your RX, please email us your RX, our technicians would give you advice to order eyeglasses on our website.

BethWalls Time: 2016-07-17 08:52

Q: I have 2 PD numbers - not sure which is right and which is left. Is there a way to make sure it's entered correctly?

A: We would like to tell you that generally, there are two different PD values. One of them is your basic PD, which is the distance in MM between the centers of your pupils. The other is mono PDs(PD for each eye), two numbers around 30mm. If you have other problems, you could contact us again. Thanks.

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