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Nekisha Killings Time: 2025-07-27 11:21

Q: Hello. I really need to receive my order this week. That’s why I paid extra for fast shipping. When will they ship? And will it be from within the U.S.?

A: Dear Nekisha Killings, We are sorry for the delay, we will ship your order out this week.

Josi Tidemann Time: 2025-07-27 10:44

Q: Can I cancel my order 20725251004193

A: Dear Josi Tidemann, We are sorry to hear that, would you please tell us the reason why you want to cancel the order ?

steerpikesister Time: 2025-07-27 07:35

Q: #21024220950243 Kandi these frames have broken in two places. i have had them less than a year

A: Dear Victoria Porter, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ms.angiegomez Angelica Time: 2025-07-27 06:38

Q: I paid for advanced shipping and I still have yet to recieve my glasses

A: Dear Angelica, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Percy Colon Time: 2025-07-26 17:00

Q: I just recieved my glasses today, but I don't think the Ulicia's have blue light blocking on them. They have absolutely no tint (not even the slightest yellow), and based on their reflection, they only have anti-glare, not blue light blocking. My order is Order #20725141908315. Please let me know how we can fix this. I'm a writer and would really like my eyes to hurt less.

A: Dear Percy Colon, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly and take a photo of it ?

kpeery69 Time: 2025-07-26 10:34

Q: I got a code sent to me by email telling me I had a $60.00 coupon from a mix up of my order. How do I apply that to the total once I have picked out what I want to order?

A: Dear customer, We would like to tell you that you can fill the code in your shopping bag before you pay the money.

christina Giangiulio Time: 2025-07-26 08:39

Q: I received defective eyeglasses. I sent an email 2 days ago. No one has responded.

A: Dear christina Giangiulio, We are sorry to hear that, but we don\'t receive your emails, you might sent them to a incorrect email address,please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Christina Giangiulio Time: 2025-07-26 08:38

Q: I received defective eyeglasses. I sent email 2 days ago. No one has responded

A: Dear christina Giangiulio, We are sorry to hear that, but we don\'t receive your emails, you might sent them to a incorrect email address,please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Christina Bryant Time: 2025-07-26 07:21

Q: 80725141649553 Is my order number and I would like a refund i cannot see out of them and they are uncomfortable how do I return them for a refund

A: Dear Christina Bryant, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Erica Time: 2025-07-26 05:37

Q: I haven’t been able to get an update on my shipped items. It says shipped but when I check the usps website it says the label has only been printed. Can someone provide update on the status & estimated arrival? Order number 80725122341356

A: Dear Erica, We would like to tell you that your item arrived at the hub at 1:05 pm on July 27, 2025 in SHELBY, NC 28150. You will receive it soon.

Jesus Deantes Time: 2025-07-26 05:28

Q: Order number 80725161814188 Hello I am just checking on the status of my glasses. I ordered over a week ago with express shipping. Do you know how long it will take till they're ready for shipment ???

A: Dear Jesus, You said that you want to add blue light blocker, do you still want it ? If you want it,would you please pay us the price differece $5 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to us. Then we will change the lenses for you.

Wilfredo Perez Time: 2025-07-26 00:05

Q: Saludos quisiera saber cuánto tiempo demoraría el envío y se hizo la orden el 23 de este mes pero no se ve movimiento en la misma por lo un estimado de cuánto tiempo debería recibir el pedido gracias

A: Dear Wilfredo Perez, We would like to tell you that we will ship your order out this week.

Hopkins Lena Time: 2025-07-25 18:11

Q: Ref: 80725071006013 The multi colored glasses doesn’t transition as well. For the first time something is wrong with all 3 pair of my glasses I just received.

A: Dear Hopkins Lena,We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Hopkins Lena Time: 2025-07-25 18:07

Q: Ref : 80725071006013 the black heart glasses do not transition into brown when I go outside. There’s no transition. How do we fix this?

A: Dear Hopkins Lena,We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Ashley Richardson Time: 2025-07-25 15:57

Q: Why my glasses still processing i ordered them July 12th ?? 80725122027559

A: Dear Ashley Richardson, We need to confirm the prescription of order#80725122027559 with you, you didn\'t enter your prescription in the glasses, do you want Plano glasses ? Are you sure about this ?

Hopkins Lena Time: 2025-07-25 13:14

Q: Ref order # 80725071006013 the blue polk a dot glasses. The ear pieces are very wiggly and I tighten the screws on the glasses and they are still wiggly. I believe the frames I received may be defective. What is the process to get them fixed or replaced?

A: Dear Hopkins Lena, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Sarah Iglesias Time: 2025-07-25 08:25

Q: 81124242122254 This is the order. The Hecate were really good the other pair not good at all.

A: Dear Sarah Iglesias, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

Stéphanie Soulard Time: 2025-07-25 07:53

Q: Hello, we order glasses for my boyfriend to use on is computer but , although the frame is perfect and the prescription looked okay, it is not clear enough when working on the computer. We are wondering if we can have the lens change and also how do calculate what change it has to be to better see at a 40cm distance while working on a computer?

A: Dear Stéphanie Soulard, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Lolita Thompson Time: 2025-07-25 06:24

Q: 80725241247166 I used the wrong payment method is it a way I can change it?

A: Dear Lolita Thompson, We can send you a payment link and you can copy that link and pay it. Then we can refund you the original payment, would you please tell us whether you can accept it ?

rivkarub747 Time: 2025-07-25 00:18

Q: I need help reinstating the following order. It has been canceled and closed. Your system. Doesn’t allow that tried paying with PayPal, but it didn’t work even though I had the money. 80725250006366

A: Dear Rivka Krasner, Please don\'t worry, we would like to tell you that you can pay it now.

Sarah Iglesias Time: 2025-07-24 17:31

Q: Hi! I have ordered like 20 glasses here because I love them! But I wasn’t able to use them all. So recently I wanted to use one of my sunglasses and the prescription was off and then I tried my seeing glasses and also the prescription was off. I ordered again, but I’m worried that they can mess up the prescription again. Because it’s been a while I’m not sure I’ll get a refund. So i order the frame that has the best prescription last time. There’s a way that I can send them back and fix the prescription? Thanks I have pictures and receipt!

A: Dear Sarah Iglesias, We are sorry to hear that, but would you please tell us the order number first ?

adlaiane Time: 2025-07-24 07:52

Q: I need a refund

A: Dear Widalys Quintana, We are sorry to hear that, but would you please tell us the reason why you want to return first ?

Doyne LaVerdure Time: 2025-07-24 05:10

Q: How do I add my prescription?

A: Dear Doyne LaVerdure, Please don\'t worry, please send us the photo of the original prescription and tell us the frame you want so that we can tell you how to choose correct lenses.

Juliana fleten Time: 2025-07-23 18:47

Q: Have not received status on my eyeglasses order

A: Dear Julie Fleten, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900611060 Your item departed the USPS facility in COPPELL TX DISTRIBUTION CENTER on July 23, 2025 at 8:22 pm. The item is currently in transit to the destination.

Minerva Tovar Time: 2025-07-23 18:09

Q: About a week ago, I sent an email requesting a receipt for me to use for FSA/HSA. I still have not heard back. I have checked both my inbox and junk/spam email boxes. The Order# is, 20525271112531. Please advise when I will receive. Thank you.

A: Dear Minerva Tovar, we would like to tell you that we have sent the email to you, but it seems that you don\'t receive it, we will send it to you again.

Minerva Tovar Time: 2025-07-23 18:06

Q: Good Evening.

A: Dear Minerva Tovar, we would like to tell you that we have sent the email to you, but it seems that you don\'t receive it, we will send it to you again.

Deborah Johnston Time: 2025-07-23 15:32

Q: I want to order the frames called Marylou and I want to order them as sunglasses. Can I do this? And if so with my prescription, how much will it be with the code BOGO?

A: Dear Deborah Johnston, please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first.

marla shapiro Time: 2025-07-23 15:17

Q: Your after sale service center is not working . I want to cancel order # 80725231436311. I made a mistake.

A: Dear Marla Shapiro, We are sorry to hear that, please don\'t worry, you can tell us how to correct mistake, we can change it for you directly.

April Felps Time: 2025-07-23 14:40

Q: I am concerned that order # 80525160744235 and order # 80624040717341 have been lost during shipping. Could you please give me an update. When can I expect a refund since I have not received the product? thank you April Felps

A: About the order#80525160744235, we have checked the tracking information and it might be lost in transit. About the order#80624040717341, you placed this order on 4th Jun, 2024. We shipped it out on 12th Jun, 2024. Are you sure the order number is correct ? Would you please double check the address you filled in the order? Is it correct ?

Loyda Santos Time: 2025-07-23 14:37

Q: I placed an order on 7/12/25 and paid for 3-5 day delivery option. My tracking was posted 7/16/25 as "label created", it's 7/23/25 and that tracking has NOT updated, meaning my glasses have not even shipped yet, a week later but have been ready for shipping and my delivery window of 3-5 (I understand business days) will not be met. I need a solution. I have never had this issue with prior sales with you guys. I need my glasses ASAP

A: Dear Loyda Santos, We have replied your previous email, but it seems that you don\'t receive it . So we sent it to you again. We would like to tell you that your item arrived at the USPS facility in WARRENDALE PA DISTRIBUTION CENTER on July 23, 2025 at 9:54 am. The item is currently in transit to the destination. You will receive it soon.

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