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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Evan M.    Time: 2025-07-01 07:36
Q: I used my points to redeem a frame, but my perscription will not fit it. May I have the points back?
A: Dear Evan,Don\'t worry. We have cancelled the redemption for you and the points will be credited back to your account later.
Holly Bernard    Time: 2025-07-01 07:08
Q: I had 928 or so points and I successfully redeemed 100 pts and put my glasses in my cart. I went back to my points mall and tried to redeem for the Pink Bartley glasses but it wouldn't proceed past the Points Mall screen. I refreshed and 500 pts are now gone and the Bartley set is not in my cart or anything. Can someone help me? This is the first time I'm trying to use my points and I'm not having the best experience. I also recently made a big order.
A: Dear Holly Bernard, Don\'t worry. We have cancelled the redemption of 500 for you and the points will be credited back to your account later. Then you can choose again
Juliann Rivera    Time: 2025-07-01 05:50
Q: Hey, just wondering if I can pay extra and have them all shipped expedited I think there’s seven in total. And I’m just now realizing that I could’ve paid an additional $20 to have them shipped much faster.
A: Dear Juliann Rivera, Do you mean the five orders that all need to be shipped with express? Order 80725010642069,80725010525594,80725010305224,80625301902439 and 80625301626585. We can ship these 5 orders together and put them in one parcel,then ship with express. Could you acept this?
Carol White    Time: 2025-06-30 13:21
Q: Prescription was changed after order. Order has old prescription.
A: Dear Carol White, We also saw your message in the after-sale. we\'ve updated to the correct Rx for you in the order.
Stéphanie    Time: 2025-06-30 09:31
Q: Hello, if we wish to order a prescription progressive glasses but specifically used while working on a computer, is there something that needs to be specify while ordering so that it will be better?
A: Dear Stéphanie, Firstly, we suggest you to get a computer Rx from your doctor. Secondly, we recommend you to choose blue light blocker.
brycegorum54     Time: 2025-06-30 08:41
Q: How long does it usually take I’m just wondering that’s all. I will leave to amarcorps in august 20 something and I was wondering will I get it before I leave
A: Dear Makayla gorum, We sent you email on June 27,but we didn\'t get your reply. we need to confirm the prescription with you. we can\'t open the Rx picture you upload in the order Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? and we also have corrected the address for you in the order
Stacy Reynolds     Time: 2025-06-30 07:19
Q: my question is, how do I redeem the points after I have selected the frames and put the prescription in. The shopping cart how do I submit it is there gonna be a cost for the glasses are do my points pay for them? That is my question I cannot get a clear answer. What do I do after I have submitted the points the frames and the prescription what is the next step on checking out?
A: Dear Stacy Reynolds,If you are going to use points redemption, not all frames on the site are available for points redemption. Only the frames in pointmall can be redeemed with points. The order of events is to go to PointMall, select the frames you want, click on Redeem Points, fill in your prescription and select the lenses you want, and add them to your shopping cart. You will need to pay for the lenses and shipping.
zulma melvin    Time: 2025-06-30 03:30
Q: How do i change my password?
A: Dear ZULMA MELVIN, You can change your password in your account. Please let us know if you have any further questions.
Wilcox Carlen    Time: 2025-06-28 09:18
Q: I'm not asking if you sell lenses separately, I'm asking if you offer lenses made out of glass vs. plastic
A: Dear Wilcox Carlen, we don\'t offer lenses made out of glass vs. plastic.
Megan Emond    Time: 2025-06-28 07:25
Q: My glasses that I ordered were sent to and incomplete address as the apartment number was missing. The package is being sent back to sender and I’m wondering how I can resolve this issue and get me glasses as soon as possible as my last pair broke and I currently am having issues seeing while driving.
A: Dear Megan Emond, Please send us the correct address asap, then we can change for you in the order. After we receive the returned parcel, we can resend for you
Stacy Reynolds     Time: 2025-06-27 21:35
Q: Can you please tell me how to redeem my points once I have selected my frames and prescription. How do I check out using my points?
A: Dear Stacy Reynolds, if you are redeeming for frames, after redeeming the website will be redirected to the frame page of your choice, then you can add prescription and add it to the shopping chart. If you don\'t add your prescription immediately after redeeming, you can still go back to Point mall and find the frames you\'ve redeemed.
Stacy Reynolds     Time: 2025-06-27 15:24
Q: Once I have redeem my frames and put the prescription in with my points, how do I submit my order? What do I need to put in the box so that I can redeem my points and what happens to the points that I use for a pair of glasses that I decided that I did not want to Receive thank you in advance
A: Dear Stacy Reynolds, if you are redeeming for frames, after redeeming the website will be redirected to the frame page of your choice, then you can add prescription and add it to the shopping chart. If you don\'t add your prescription immediately after redeeming, you can still go back to Point mall and find the frames you\'ve redeemed.
Pamela Morgan    Time: 2025-06-27 11:27
Q: Can I use the BOGO50 and 30% off for being a new customer at the same time?
A: Dear Pamela Morgan, sorry, we only support one coupon per order. can\'t use BOGO50 and 30% off at the same time
Lark Kuhta    Time: 2025-06-27 11:15
Q: 80625271111499 -- I accidentally requested "silver mirror" polarized lenses on the Dominic frame I just ordered. I meant to have it be solid gray polarized lens! Can you switch it for me? Thank you!
A: Dear Lark Kuhta, Okay, we\'ve changed to the polarized grey lens for Dominic frame for you in the order.
Stacy Reynolds     Time: 2025-06-26 17:36
Q: How to use my points?
A: Dear Stacy Reynolds, you can log into our website with your account and there is a pointmall in your account. You can use points to redeem, if you are redeeming for frames, after redeeming the website will be redirected to the frame page of your choice, then you can add prescription and add it to the shopping chart.
Wilcox Carlen    Time: 2025-06-26 15:27
Q: Do you offer glass lenses?
A: Dear Wilcox Carlen, so sorry, We don\'t sell lenses separately.
Sarah Anne Bond    Time: 2025-06-26 14:51
Q: The PD on my prescription is 63 for right eye and 60 for left eye. However, the highest option is only 40 for selection when ordering. Should I just pick 40 for both eyes since it's the highest option??
A: Dear Sarah Anne Bond, Most adults have a PD between 54 - 74 mm. maybe it can\'t be 63 for right eye and 60 for left eye at the same time. Could you please send us the picture of your prescription and also tell us the frame you choose? Then we can check the correct PD for you
Lacey Elkins    Time: 2025-06-26 11:52
Q: Checking on order 80625131432194, the updates haven't updated since the 19th. Wondering will it will ship
A: Dear Lacey Elkins, After checking the staus of the order, it\'s expected to be shipped out today. And the tracking number will be updated to your order after it\'s sent out later.
Alexis Soresina    Time: 2025-06-26 11:10
Q: I was wanting to know if there was a National Provider Identifier Number?
A: Dear Alexis Soresina, sorry, we don\'t have this
Makayla gorum    Time: 2025-06-25 19:35
Q: it has my address at 8025 it should be 14316 Buckton Lane Matthews nc 28105.
A: Dear makayla gorum, We\'ve changed to the correct address for you in the order.
rodton     Time: 2025-06-25 14:45
Q: Good day wen an item is sold out do u get more in stock
A: Dear Rodton, It depends on exactly what the frame is. please tell us the name of frame, then we can check for you
sheliaannhowell     Time: 2025-06-25 13:21
Q: I paid for an order in the amount of 72.32 on June 18th. Trying to see where that shipment is.
A: Dear Shelia Howell, Could you please send us the order number to check? We can\'t find your order of amout 72.32 in our system by searching your email and name. the lats order after searching is placed in May 29.
jaylin mclennan    Time: 2025-06-24 16:21
Q: Hello i forgot to put my apartment number on my delivery address. My delivery address should be updated to 6402 weber rd Apt G10 corpus christi Tx 78413.
A: Dear Jaylin Mclennan, Please don\'t worry, we have corrected them for you
meagen49     Time: 2025-06-24 10:14
Q: Were are my glasses. I'm not able to track them . I didn't recieve an email that they have been shipped.
A: Dear Meagen Evett, We would like to tell you that we sent the email to your email address: meagen49@gmail.com About your order#80625181105239, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900488464
Veronica Moore    Time: 2025-06-24 09:44
Q: I received an email stating that I could use 3 codes on glasses orders for my birthday, but when I try to use the codes it replaces them rather than using them all at once. I would like to use the discounts all at once since I am ordering multiple pairs of glasses.
A: Dear Veronica Moore, We are sorry to tell you that three codes can not be applied to one order at the same time. We suggest you to choose one code to use.
Blanca Munoz    Time: 2025-06-24 07:26
Q: Where can I get the full bill so that I can file a claim with vision insurance?
A: Dear Blanca Munoz, We would like to tell you that we have emailed you the receipt, you can check your email later.
Frances    Time: 2025-06-23 17:40
Q: Can I just buy the frames or do I have to get lenses too? I was wondering if you sell just the frames? Please let me know. Thanks!
A: Dear Frances, we can only sell frames. please choose the \"Frame Only\" in the page
Angela    Time: 2025-06-23 16:57
Q: Hello, One of my PD measurements is smaller than I can select (it is 30). Is there a way around this? Thanks! -Angela
A: Dear Angela, Maybe because the frame you choose can\'t make your correct PD, please check the PD range in the page. You can choose a new frame that can make your PD
rose5970     Time: 2025-06-23 14:24
Q: Why have my glasses not even processed yet it’s been a while
A: Dear Jenn Williams, After checking the order, there is a cut edge frame in your order that is in the process of being cut. The production process for frames with cut edges is a bit longer than for other frames. The order is expected to be shipped out this week.
Beth Shortt    Time: 2025-06-22 09:57
Q: Hi if I would like 1.74 instead of 1.71 lenses how do I put this please as it does not offer it as an option? Beth
A: Dear Beth Shortt, Could you please send us the picture of your Rx and the frame you choose? Then we can check for you.
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