Consulting Servive Center

A: Dear Anna Quarles, We would like to tell you that your order is being processed now.

A: Dear Vicki, Could you kindly send us the picture of your Rx and also the name of frame? Then we can check for you.

A: Dear Gladys Desarden, do you mean the remade glasses? it will also show the progress and shipping details in your original order

A: Dear Amanda Birr, Please send us the link of new frame, thank you

A: Dear Joanna Scott, Could you send us the picture of your Rx? Then we can check for you

A: Dear Nugentcordelia Nugent, Don\'t worry. We\'ve changed to the correct address for you in the order

A: Dear Thehawk, We can\'t find your order by searching your email in our system. Could you kindly send us the order number?

A: Dear Penny, Because the frame you choose can\'t make your PD 61, the smallest PD that can make is 65. You can choose other frame that can match your PD 61. We have shortlisted frames for you that can do PD61, you can choose from this link： https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=58

A: Dear Gladys Desarden, thank you so much for your understanding. pleases send us the SEG height of one pair(#Inis 58054 bule color) first

A: Dear Brigid O\\\'Rourke, We sincerely apologize for any inconvenience you may have experienced. Could you kindly send us the picture of the missing magnet part for frame #Chandra? Then we can check for you

A: Dear Gladys Desarden, Thank you for your quick response. We can remake one pair of glasses for you first. Thhen if the remade one is no problem, then we\'ll remake the other glasses, could you accept this? if you can accept,could you measure your sister\'s SEG height according to the following steps：How to Measure Your Segment Height 1. Use a ruler that has millimeter measurements. You can also use a ruler with centimeter measurements and simply times the result by 10 to get your millimeter measurement. 2. Put the glasses on your face and adjust them so that they sit comfortably. 3. Stand about 8 inches (20 cm) away from a well lit mirror with your face parallel and square to the mirror. 4. Align the ruler\'s zero (0) measurement to the lowest point at the bottom of your lens, keeping it exactly vertical. Make sure you are measuring from the bottom of the clear lens, not the bottom of the frame (see graphic above). 5. Stare straight ahead and read the millimeter line that lines with the center of your pupil. This is your segment height measurement for these frames. 6. Repeat these steps at least 3 to 5 times to get an accurate and consistent measurement. Make sure your head and the ruler do not move after lining up the zero (0) measurement with the bottom of your lens until you note your measurement. Ask a friend to help if you are having trouble.

A: Dear Gladys Desarden, In order to find the cause, would you please answer us some questions? 1. Have your sister worn multifocal lens before ? 2. Is this the first time your sister use this prescription ? 3. And would you please tell us when your sister eyes focus on the distance range of the lense and look far away, whether your sister looks blurry? 4. And would you please tell us when your sister eyes focus on the near range of the lenses and reading, whether your sister looks blurry? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if your sister can find a position where your sister is comfortable with them ? And we notice that there is no PD value in the Rx, is your doctor measuring PD for your sister or meansuring by herself?

A: Dear Waddell, Could you please send us the order number because we can\'t find your order by searching your email? And also please send us the picture of the screw part for Andie. Then we can check for you.

A: Dear Kim Peery, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear customer, We are sorry to tell you that green Elvie is discontinued, it will not come back in stock. But you can choose these frames, they are similar with green Elvie. https://wherelight.com/eyeglasses/frames/3313.html https://wherelight.com/eyeglasses/frames/2638.html

A: Dear customer, We are sorry to tell you that green Elvie is discontinued, it will not come back in stock. But you can choose these frames, they are similar with green Elvie. https://wherelight.com/eyeglasses/frames/3313.html https://wherelight.com/eyeglasses/frames/2638.html

A: Dear Cordelia Nugent, Please don\'t worry, we have received the payment of 80525230849443 . We would like to tell you that your order is being processed now.

A: Dear Gladys, We are sorry to hear that, would you please tell us which pair has problem ?

A: Dear Cierra Jenkins, We are sorry to hear that, please don’t worry. We will try our best to help you. Please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first

A: Dear Sara Lambert, We\'ve changed to the correct address for you in the order, please don\'t worry.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first

A: Dear Jones Tammy, We would like to tell you that your package has arrived at facility in Haslet, TX, you will receive it soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50339575106&requester=WT/trackdetails

A: Dear Kim Peery, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Sarah Madura, We would like to tell you that we have changed it for you, you can check it later.

A: Dear Casey, our factory is in China and the glasses will be shipped form China

A: Dear Casey, our factory is in China and the glasses will be shipped form China

A: Dear customer, We would like to tell you that you can choose photochromic tint.

A: Dear Aye Jaye, Don\'t worry. We have cancelled the redemption for you and the points will be credited back to your account later.

A: Dear Jolleen Kay, We are sorry for the delay, we will ship your order out this week.

A: Dear Draper King, We checked the order and the order is expected to be shipped out today. And the tracking number will be updated to your order.