Consulting Servive Center

A: Dear Madeleine Bock, We would like to tell you that you can fill distance PD value directly.

A: Dear Latonya Ireland, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Antoinette, We are sorry to tell you that the coupon can not be used with the BOGO offer.

A: Dear Ruth Danoff, ​We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $75 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

A: Dear customer, We would like to tell you that we have express shipping, but the delivery time doesn\'t include production time.

A: Dear Antoinette, we are sorry to tell you that the coupon can not be used with the BOGO offer.

A: Dear Rebecca Lane, You can find it here: https://www.wherelight.com/eyeglasses/frames/cateye-unique-eyeglasses-3942.html

A: Dear Courtney LaCorte, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Tamora Moore, We are sorry to hear that,but would you please describe your question in details ?

A: Dear Dina Robertson, We are sorry to hear that, we can change the Rx for you, but we need to charge you the processing fee $7.19 because your order is being processed now, would you please tell us whether you can accept it ?

A: Dear Dina Robertson, We are sorry to hear that, we can change the Rx for you, but we need to charge you the processing fee $7.19 because your order is being processed now, would you please tell us whether you can accept it ?

A: Dear Tiffany Grant, We are sorry to hear that, did you double check your mailbox ?

A: Dear Antoinette Ingram Harris, We would like to tell you that we have sent coupon code to you via email. And you can fill code in your shopping bag before you pay money. This coupon and other promo code can not be used at the same time.

A: Dear customer, We are sorry to hear that, but would you please tell us whether only purple pair has problems ?

A: Dear Geri Parisi, We are sorry for the delay, but we are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. About your order, you placed it on August 2nd， and we shipped the order out on August 6th. The processing time is 3 business days. And the shipping time we listed on our website is 5-9 Business Days. It did not exceed the time we promised. We double checked the tracking information and it shows that you will receive it tomorrow. If you are not satisfied with it, we can offer you a $5 coupon, would you please tell us whether you can accept it ?

A: Dear Victoria Wallace, We are sorry to tell you that the processing time of sunglasses is longer than the processing time of normal glasses. And your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on August 13, 2025 at 1:22 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Melanin Angel, The points for reviewing will be added in your account later, and we have checked your account. We would like to tell you that you spent 300 points in points mall.

A: Dear Melanin Angel, The points for reviewing will be added in your account later, and we have checked your account. We would like to tell you that you spent 300 points in points mall.

A: Dear Erin Martin, We would like to tell you that we have corrected it for you

A: Dear Serena Kaylor, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Yasmin lopez, We need to confirm the prescription with you since your prism value .And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. And please take a photo of your prescription and attach it in the email so that we can check it for you . Thank you.

A: Dear Yasmin lopez, We need to confirm the prescription with you since your prism value .And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. And please take a photo of your prescription and attach it in the email so that we can check it for you . Thank you.

A: Dear Yasmin lopez, We need to confirm the prescription with you since your prism value .And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. And please take a photo of your prescription and attach it in the email so that we can check it for you . Thank you.

A: Dear customer, We would like to tell you that you can email us the photo of your original Rx and we will check it for you.

A: Dear Amber McEwanWatson, We would like to tell you that glasses#the clip on 10 includes the frames and all the clip on attachments. You don\'t need to add the clip on lenses separately in cart.

A: Dear Geri Parisi, We are sorry to hear that,we have checked tracking information and it is processing at UPS Facility in Cleveland, OH, United States You will receive it soon.

A: Dear Benita Holt, Ok, we will cancel it and will refund you money.

A: Dear Benita Holt, Ok, we will cancel it and will refund you money.

A: Dear Lovelace Holsey Cherish, We need to confirm the prescription with you since your prism value .And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. And please take a photo of your prescription and attach it in the email so that we can check it for you . Thank you.

A: Dear Erin Martin, We would like to tell you that we can add apartment number in the address, but would you please tell us your apartment number ?