Consulting Servive Center

A: Dear Christa Maddox, would you please send us a photo your prescription ? We will check it for you. Our email address is service@mail-wherelight.com

A: Dear Deshema Bridges, we found that you have placed an order. Would you please tell us your problems in detail? Please don\'t worry. We will hel p you.

A: Dear Kysha Gary, please don\'t worry. Would you please tell us which one you want to change? We will change it for you.

A: Dear Angel Henderson, we would like to tell you that you can choose 70 as your PD, then fill your correct PD in the Additional Note. We will check it for you.

A: Dear Madeline, we are sorry for the delay. We have checked your glasses. We would like to tell you that your glasses are finished. We will ship your order out immediately.When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Nicole, sorry. We don\'t understand your meaning. Would you please tell us your question in detail?

A: Dear Audrey， we would like to tell you that you can choose frame only. We will make the frame#Wren with non prescription lenses.

A: Dear Grace Cortes, would you please send your prescription to us? we will help you. our email address is service@mail-wherelight.com

A: Dear Chloe, we would like to tell you that our lenses are all resin lenses.

A: Dear Elizabeth Butta, we would like to tell you that the measurements on the arm of frames are marked by the frame producer, the measurements of the frame details are measured manually measured by our employees. The measurements of the frame details are more accurate. Please don\'t worry about it.

A: Dear Kate, we would like to tell you that we make progressive prescription. And the processing time is 10-15 days. And if you choose Economy Delivery, the shipping time is 15-25 days. If you choose Express Delivery, the shipping time is 5-7 business days.

A: Dear Hannah Mathews, we are sorry for all the inconvenience brought to you. we care about your health. We want to reduce your loss and want you to receive the suitable glasses. So we need to confirm repeatedly. If we disturbed you, we are so sorry for this. We are sorry that we didn\'t give you a good shopping experience. Thanks for your patience. We will process your order immediately.

A: Dear Candace Sams, we would like to tell you that you can choose single vision reading lenses and fill your Sph. Then you can choose 65 as your PD.

A: Dear Donna Enkey, we would like to tell you that it consists of the functions of Anti-Scratch, Glare,waterproof and oilophobic.

A: Dear Farah Johnston, we would like to tell you that it consists of the functions of Anti-Scratch, Glare,waterproof and oilophobic.

A: Dear Noileen, yes, we can make the glasses with prescription lenses.

A: Dear Carmen Murray, we have checked our paypal and we would like to tell you that we charged you once. Would you please take a screenshot and attach it in the email? Or you can contact your bank first.

A: Dear Christie Hawkins,please don\'t worry. would you please tell us your coupon code first?

A: Dear Connie Wood, do you mean that you want single vision reading lenses for your new order ?

A: Dear Timica Wright, Please don\'t worry, we will try our best to help you. Would you please tell us which pair has the problem? Would you please take a photo of the glasses and send it to us ?

A: If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Desiree Williams-Hall, Yes. It comes with clear plastic lenses.

A: Dear Mary Hamm, please don\'t worry. concerning your case, we can send you a pair of silicone straps.

A: Dear Sandra, we would like to tell you that we offer 1.74 index lenses, but the thickness of lenses is also affeced by the frame. Would you please tell us your prescription?

A: Dear Connie Altieri, we would like to tell you that if you have a distance prescription with your ADD value and you want single vision reading glasses, you need to add the Add to your Sph value, narrow the distance PD by 3mm and remove the Add.

A: Dear Destry, we would like to tell you that we make prescription lens, but we don\'t offer prescription. If you want to know your prescription, you can contact your doctor to achieve it.

A: Dear Anita Carpenter, would you please take a screenshot of the record of your payment? Then we will check it for you.

A: Dear Tiffany， what can we do for you?

A: Dear Laura Blais, we are sorry to tell you that the order can not be changed before being paid.So we suggest you to place a new order.

A: Dear Trey Barefoot, we are sorry to hear that, but in order to know the problem in detail, would you please wear the glasses and take a photo to show us that the frame can not fit you first?