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Natasha Time: 2019-12-13 09:25

Q: Hi I have bought a pair of glasses from you and have not had a confirmation email yet has my order gone through

A: Dear Natasha, we would like to tell you that your order is being processed now. Please don\'t worry.

MontanaDavis Time: 2019-12-13 06:23

Q: Hello, I was wanting an update on my products shipping. I haven't received any info. Transaction ID 8FD43740TD544234W

A: Dear Montana Davis, We would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

CassandraSaunders Dodd Time: 2019-12-12 16:01

Q: Hi I need to change the shipping address of my recent order, how do I do this?

A: Dear Cassandra Saunders, please don\'t worry. Would you please tell us your correct address ? We will change it for you.

LaterriaJoyner Time: 2019-12-12 15:30

Q: Has my order been shipped ?? Transaction Log Oceanpay complete! Can enter the distribution state2019-12-01 Dear Customer, Thanks for choosing Wherelight. Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible. Keep Being Awesome Your Wherelight Team http://wherelight.com/2019-12-01 [Order status update] The product(K9632) is in processing.2019-12-04 [Order status update] The product(K9632) is finished and in checking.

A: Dear Laterria Joyner, please don\'t worry. We have checked your order and we would like to tell you that we will ship your order out this week.

JackieBrown Time: 2019-12-12 14:58

Q: I'm having problems with using my RX. Ive ordered before so the Rx that is saved is what I'm needing but it's not accepting it due to the PD....mine is 63 and its not allowing me the option to select it. Im also needing to use to credit cards to make the full payment needed is that available to do so?

A: Dear Jackie Brown, we are sorry to tell you that if you can not choose your PD, we suggest you to choose other smaller frame.

SaraSnow Time: 2019-12-11 21:17

Q: Hi may I have an update on the status of my package(s) order number 81912011537281.

A: Dear Sara Snow, we are sorry for the delay. We would like to tell you that we will ship your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Mackenzie Time: 2019-12-11 11:24

Q: Hi there I would like to use my eye benefits from work how do I go about doing that ?

A: Dear Mackenzie, we would like to tell you that you can choose the frame you like and fill your prescription on our website.

DeniseLeon Time: 2019-12-11 06:46

Q: Hello there, I have purchased many MANY pairs of glasses and my "points" are not showing up in my account?? I have also upload my prescription (Vanessa1)and my sons (Marcello)and again not receiving points for any of these things. I would like this experience to earn my points since I have purchased multiple pairs for myself, my husband, and son. Thank you.

A: Dear Denise Leon, we are sorry for the inconvenience brought to you. We will add the points to your account immediately.

RoseGore Time: 2019-12-10 13:26

Q: Where is my order...... I still haven’t received my glasses order number 81911272330211

A: Dear Rose Gore, we would like to tell you that we have shipped your order out and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200828193415103

AngelaLawrence Time: 2019-12-10 02:43

Q: Good day, I attempted to order glasses SN #9522 with my PD of 64 which is within the range listed. I am receiving a message that won't allow my PD as per my prescription. Is there a way to override the error message or is the allowable PD range incorrect? I changed my prescription to the first allowable PD in the drop down but I want my prescription to be correct. What are my options? Thank You

A: Dear Angela Lawrence, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 69. Please choose other smaller frame. Thanks for your patience.

Elizabeth Neri Time: 2019-12-09 11:39

Q: Hello...on my prescription it says i need a high index 1.59 polycarbonate I do not see it as an option ...only see mid-high and 1.55 and high index 1.61

A: Dear Elizabeth Neri, we would like to tell you that you can choose high index 1.61.

Steven Sadvary Time: 2019-12-09 07:04

Q: How much for bifocal & photo sensitive lens?

A: Dear Steven Sadvary, we would like to tell you that the cheapest one is $48.9

KayDecker Time: 2019-12-08 17:01

Q: when I upload my picture, it comes in sideways. How can I rotate it please.

A: Dear Kay Decker, we would like to tell you that you can use the Picture viewer to rotate it, then you can upload the picture on our website.

TiffanyGrant Time: 2019-12-08 15:35

Q: Order #81911291621039 I wanted to find out when my order would be shipped?

A: Dear Tiffany Grant, We are sorry for the delay. We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Dana Ward Time: 2019-12-08 15:10

Q: I would like to purchase these with mirror lens. No prescription. Is that possible?

A: Dear Dana Ward, we would like to tell you that you can fill none in sph.

RaewynShaw Time: 2019-12-08 14:55

Q: Could you please tell me whether my order number 2191127022320 has been dispatched yet?

A: Dear Raewyn Shaw, we are sorry for the delay. We would like to tell you that we will ship your order out and you can check the picture above.

RaquelRead Time: 2019-12-08 12:33

Q: Hi will u send tracking information once is shipped???

A: Dear Raquel Read, When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

TiffanyGrant Time: 2019-12-08 12:23

Q: I haven't received an update since 12/2 about when my frames would be shipped. When I try to check the status it says allocating.

A: Dear Tiffany Grant, We are sorry for the delay. We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

SueWehmeyer Time: 2019-12-08 10:12

Q: I would like these sunglasses w/no prescription..help????

A: Dear Sue Wehmeyer, we would like to tell you that you can fill none in sph.

Tonie Hamm-Thompson Time: 2019-12-07 14:37

Q: How do I confirm that my orders are correct

A: Dear Tonie Hamm-Thompson, we would like to tell you that you can log in your account and find your orders. If they are incorrect, please contact us as soon as possible.

Linda Sisson Time: 2019-12-07 12:52

Q: Does item 95186 have spring hinges on the arms?

A: Dear Linda Sisson, we are sorry to tell you that this frame doesn\'t have spring hinges on the arms.

Linda Sisson Time: 2019-12-07 12:38

Q: Do these frames have spring hinges on the arms?

A: Dear Linda Sisson, we would like to tell you that some frames have spring hinges, some frames don\'t have them.

RaquelRead Time: 2019-12-06 12:13

Q: I have not received a email confirmation. Order # is 81912051227226

A: Dear Raquel Read, We would like to tell you that your order is in processing. Please don\'t worry.

mattiehampton Time: 2019-12-05 16:17

Q: my pd is 58 will glasses 1689 not work i tried to put in 58 and it will not take it help

A: Dear Mattie Hampton, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 53. Please choose other smaller frame. Thanks for your patience.

StephanieMay Time: 2019-12-05 11:58

Q: Hi There! I’m looking to purchase sunglasses do you offer a lens with a mirror finish?

A: Dear Stephanie May, we would like to tell you that we offer this. You can choose Polarized.

Evelyn Grant Time: 2019-12-05 06:23

Q: How can I talk to someone? I want to buy some frames. Please let me know. And can I pay with my credit card. Where do I send the money. Or how can I call it in.give me a call 346 600 1226 THANK YOU.

A: Dear Evelyn Grant, we would like to tell you that you can register an account on our webiste first. Then you can choose the frame you like, choose the lenses and fill your prescription.

MichelleDarling Time: 2019-12-05 05:24

Q: Hello, I am hoping to get my glasses as soon as possible, can you give me a date? Thanks, Michelle

A: Dear Michelle Darling, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

LeahMathis Time: 2019-12-04 00:59

Q: Hi guys- what's up with the Rosemary frame? When I got to add lenses the page says just that and gives no other prompts. Is that frame out of stock or ??? Please let me know asap! Thanks Leah

A: Dear Leah Mathis, we are sorry to tell you that the shape of this frame is very special. So we can not process this frame with prescription lenses. So sorry for this.

IsaMedina Time: 2019-12-03 17:33

Q: Thank you for your help!!!! I have another problem!! I currently can not access the email address I signed up with!! I was wondering how I can change my email address so I could receive your tracking number.???

A: Dear Isa Medina, we would like to tell you that you can tell us the address you want to change to. We will change it for you.

yolonda Wallace Time: 2019-12-03 15:32

Q: Just ordered yesterday need to change shipping address

A: Dear Yolonda Wallace, would you please tell us your correct address ? We will change it for you.

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