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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

DanielleMattero    Time: 2020-01-04 21:02
Q: My rx does not have any additional value...the online service is making me put one but my rx only has od ,od ,axis, cylinder, sphere, and pd. I want glasses from this site and had no issue before. Please help
A: Dear Danielle Mattero, would you please tell us which lenses you choose ?
DANIELNEUMAN    Time: 2020-01-04 18:34
Q: RAGAN SN: 92161 Is there any option that offers these temples with a rectangle frame? I love the design of the temples, but do not like round frames.
A: Dear DANIELNEUMAN, we are sorry to tell you that we don\'t have this option.
KomEdwards    Time: 2020-01-04 17:56
Q: Why do you say bogo code is available. But when I try to use it it wont let me
A: Dear Kom Edwards, we would like to tell you that if you choose the discounted frame, the code BOGO can not be used.
Danielle     Time: 2020-01-04 16:04
Q: Do you sell lenses that block the blue light that damages the eye?
A: Dear Danielle, we would like to tell you that you can choose blue light protection lenses.
Tayler    Time: 2020-01-04 13:13
Q: Love your frames! How do I select non prescription sunglass lenses??
A: Dear Tayler, we would like to tell you that you can fill none in the sph.
Maria Barbero Granados    Time: 2020-01-04 12:20
Q: Jo hice un perdido de estos 3 modelos de gafas que he puerta,ya hace mas de 2 meses las paguen hi no me han llegaddo,solo quiero las mentiras.Espero su respuesta.Atentamente .Maria
A: Dear Maria Barbero Granados,we are sorry to hear that, would you please tell us your order number first ?
Whitsunnette    Time: 2020-01-04 06:30
Q: Hi do you guys ship to United Kingdom?
A: Dear Whitsun nette, we would like to tell you that we can ship the eyeglasses to United Kingdom.
alissaS    Time: 2020-01-03 22:42
Q: I've bought 15 pair of glasses and now every time I try to choose a pair it says my pd is too small, including on glasses I've bought previously with this pd? Is something wrong ?
A: Dear alissa S, we are sorry for the inconvenience brought to you. We are sorry to tell you that the size of the frame is very big. So it can not process with your PD. Please choose other smaller frame.
Mesha     Time: 2020-01-03 19:09
Q: Please tell me the name of these frames on the website front page flash sale, down to $0.99. The frames are a round clear shape at the bottom leopard on the top. Are those frames still available?
A: Dear Mesha, would you please take a sceenshot and attach it in the email ?
PamelaSamson    Time: 2020-01-03 16:47
Q: how dark is the darkest tint..is it TOO dark for drivging ..I need it dark but not totally black..Ic the tint is Too dark can I exchange it for the next darkest
A: Dear Pamela Samson, we would like to tell you that you can choose gray blue, navy blue or tea color.
PamelaSamson    Time: 2020-01-03 16:45
Q: how do I find out the length of the arms of a pair I want
A: Dear Pamela Samson, we would like to tell you that you can check the detail of the frame.
JodeeRose    Time: 2020-01-03 11:28
Q: I paid extra to get my glasses in 3-7 days and it has been 9 days and they haven't even shipped yet. The glasses I purchased from you all in July broke in December and I am stuck without glasses so I can't see. Would you all like to give me back that 18.95 I spent to get my glasses immediately and check to see what is holding up the order?
A: Dear Jodee Rose, we are sorry for the delay. We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F460454297085&requester=WT/trackdetails
Becky    Time: 2020-01-03 10:26
Q: I want to order non prescription blue light glasses but it doesn’t seem to want to let me is this not possible? If it is how do I order them?
A: Dear Becky, we would like to tell you that you can choose blue light lenses and fill none in the sph.
EvelynSchueneman    Time: 2020-01-03 09:17
Q: having trouble reading my prescription to add on line. not sure if someone could help me?
A: Dear Evelyn Schueneman, please don\'t worry. Would you please take a photo of your original prescription and attach it in the email ?
CathleenYoung    Time: 2020-01-03 08:05
Q: Can you choose two different frames for the BOGO? Thank you
A: Dear CathleenYoung, we would like to tell you that you can choose two different frames and use the code BOGO.
jeanettewalker    Time: 2020-01-03 07:48
Q: I need a receipt showing my purchase of 56.87 on March 30 2019. My insurance denied the payment. thanks
A: Dear Jeanette walker, would you please take a screenshot of the paypal transaction number first?
RenaSmith    Time: 2020-01-03 06:42
Q: Why does the bogo coupon not work for me?
A: Dear Rena Smith, would you please take a screenshot of your cart ?
JoyHarrison    Time: 2020-01-03 06:33
Q: I have 2 coupons & can't access them to apply to my order.
A: Dear Joy Harrison we would like to tell you that one coupon can only be used in one order.
V    Time: 2020-01-02 20:20
Q: What index do all glasses come with? What is your highest index and what does it cost?
A: Dear V, we would like to tell you that it\'s decided by your choice. And our highest index is 1.74, The price is $80.
Cheri    Time: 2020-01-02 20:19
Q: How long is the bogo sale on?
A: Dear Cheri, we would like to tell you that this discount will end on 6th Jan, 2020.
CaseyCes    Time: 2020-01-02 18:51
Q: What does PD value mean?
A: Dear Casey Ces, we would like to tell you that it means the pupilary distance.
JillMitchell    Time: 2020-01-02 16:20
Q: what is the difference between lens tint and default lens tint
A: Dear Jill Mitchell, we would like to tell you that we would like to tell you that lens tint have many choices. But default lens tint means the lens color in the frame picture.
shannonwilson    Time: 2020-01-02 13:08
Q: I am trying to order my second pair of glasses but it won't take my PD
A: Dear Shannon Wilson, we are sorry to tell you that if you can not choose your PD,we suggest you to choose other smaller frame.
RecieRittellWallis    Time: 2020-01-02 11:19
Q: Hi I bought a pair of your frame but no store can put lenses in them, do you make the lenses?
A: Dear Recie Rittell Wallis, we are sorry to hear that, we would like to tell you that we can make the lenses.
JoyHarrison    Time: 2020-01-02 08:30
Q: Which is better, regular tinted lenses for sunglasses or sunglass lenses?
A: Dear Joy Harrison, we would like to tell you that the sunglasses lenses are better than the regular tinted lenses.
Hannah Harrelson    Time: 2020-01-01 21:32
Q: What size are your frames? I noticed that you can't select small medium or large, so I wasn't sure how they would fit
A: Dear Hannah Harrelson, we would like to tell you that our frames are all very big. So we suggest you to check the detailed sizes of the frames on our website.
Lorelei Diangelo    Time: 2020-01-01 14:17
Q: Hi there! Any chance I could get a tracking number for my order?
A: Dear Lorelei Diangelo, we would like to tell you that we will ship your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
Hattie Brown    Time: 2020-01-01 10:29
Q: When will i receive my order
A: Dear Hattie Brown, we would like to tell you that we will ship your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
Bridget     Time: 2020-01-01 08:30
Q: I would love to have some sunglasses but I was wondering do you have any that’s not just single vision? I need a pair with bifocals, no line. I hope you do.
A: Dear Bridget, we are sorry to tell you that our sunglasses frames can not be processed with bifocals no line lenses.
Debi    Time: 2020-01-01 02:13
Q: The Lola frame is my absolute favorite. Please please please can you try getting that frame in an ALL black? The frame is stunning but I need an all black set for serious events. An all black Lola frame would be amazing! Please check into it with your manufacturer :) Thank you guys so much for the great frames I have already, I love them.
A: Dear Debi, we are sorry to tell you that the frame#Lola in black will not come back in stock.
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